MEND,

Program Manager-Supervising UMHP

Posted
25 days ago
Employment type
Full-Time
Location
Pacoima, CA
Closing date

About this organization

MEND-Meet Each Need with Dignity is a nonprofit organization headquartered in Pacoima, CA serving the crisis needs of the most vulnerable community members. Operating the San Fernando Valley’s most extensive Community Nourishment Programs, MEND distributes almost 4 million pounds of good food a year. And, in alignment with MEND’s mission and long-term commitment to strengthen families and the community, MEND helps individuals address and overcome the long-term challenges that have kept them from thriving through our more intensive services and programs.

About this job

Under the supervision of the Program Director-Mental Health Clinical Supervisor, the Program Manager-Supervising United Mental Health Promoter (UMHP) will have the primary function of providing administrative oversight to and supervision to the Senior UMHP and the UMHP team. This position will support staff in day-to-day program activities and/or community and individual care activities such as promoting and raising mental health awareness, case management and navigation support, community outreach, engagement, and advocacy.

The Program Manager provides administrative support to the Program Director, formulating recommendations relating to community health programs and supportive services; interpret federal, state and County policies and Procedures, establish and maintain effective working relationships with staff, community members and community partners. The Program Manager is a member of MEND’s leadership team who are collectively responsible deliver quality programs and services to advance MEND’s mission.

Roles & responsibilities

The Program Manager provides oversight to United Mental Health Promoters Team, providing day-to-day support and guidance on delivering Preventive Mental Health Services that are culturally and linguistically relevant, and adequately and geographically accessible to the target population of ages birth to five.

Responsibilities include

  • Supervising and coaching staff to ensure effectiveness, efficiency, compliance with grant performance and record keeping requirements, and conformance with MEND’s Strategic Plan objectives. Facilitating weekly department meetings to plan activities, to strategize on service delivery for participants, and evaluate services.
  • In cooperation with Program Director, managing program staffing, including but not limited to recruitment, onboarding, training, professional development, performance appraisal, work planning, and disciplinary action.
  • Developing agreements to provide high-quality robust collaborative services with community partners and public agencies to meet community identified supportive service needs; promoting community engagement for program staff and participants.
  • Applying continuous quality improvement principles to the design, implementation, revision of program delivery strategies, and performance improvement plans based on evaluation results.
  • Staying abreast of industry standards, reviews external data and benchmarks to identify opportunities for improvements.
  • Ensuring timely and accurate data collection, analysis of program performance; overseeing development of standard operating procedures, program forms and other materials.
  • Ensuring compliance with grant and funder service and budget requirements; regularly prepares and submits statistical and narrative reports on status of programs and grant outcomes.
  • Conducting periodic case file and linkage reviews to ensure complete and accurate records are being maintained and addresses any deficiencies with program staff.
  • Representing MEND at meetings, events and conferences as needed.
  • Other duties as assigned.

Qualifications

  • Mental Health Lived Experience: Has learned from personal challenges and mentors; willing to learn from others and create and engage with others. Life experience reflecting familiarity with systemic racism, cultural practices and other experiences of the community in which they work.
  • 5 years’ experience leading social service program addressing poverty/mental health services for people who are low income, homeless, or at risk.
  • Bachelor’s degree in social work, psychology, education or related required; Master’s preferred; LCSW or LMFT is a plus. Will consider an equivalent combination of education, training, and experience.
  • Bilingual English/Spanish Fluency Required.
  • Experiencing developing and managing project and department budgets.
  • Understanding of adult learning principles.
  • Understanding of available public and private supports for increasing economic self-sufficiency and employment outcomes, such as DPSS (GR, TANF, CalFresh), AJCCs, Occupational Centers, Community Colleges, EITC, Child Tax Credits, etc.
  • Awareness of social determinants of health and barriers experienced by people in poverty.
  • Strong interpersonal and motivational skills.
  • Experience working with individuals with diverse ethnic backgrounds.
  • Demonstrated ability to work effectively as a member of a team.
  • Proficient in Microsoft Office and program CRMs; knowledge of ETO a plus.
  • Excellent written and oral communication skills; able express concepts in a clear and compelling manner.
  • Position requires some local travel; approx. 25% of the time; must have reliable transportation and valid automobile insurance.
  • Satisfactory health screen and negative TB test.
  • This position is a mandated reporter and also must have a satisfactory background check.

To apply

To apply, please submit cover letter and resume to jobs@mendpoverty.org. Position open until filled.

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