Enhanced Care Management (ECM) Care Specialist-Bilingual Spanish English required
- Posted
- 9 days ago
- Employment type
- Full-Time
- Location
- Pacoima
- Closing date
About this organization
MEND-Meet Each Need with Dignity is a nonprofit organization headquartered in Pacoima, CA serving the crisis needs of the most vulnerable community members. Operating the San Fernando Valley’s most extensive Community Nourishment Programs, MEND distributes almost 4 million pounds of good food a year. And, in alignment with MEND’s mission and long-term commitment to strengthen families and the community, MEND helps individuals address and overcome the long-term challenges that have kept them from thriving through our more intensive services and programs.
About this job
Under the direct supervision of the Program Manager, and day-to-day oversight by Team Lead, the ECM Care Specialist is responsible for overseeing care coordination of high-need members enrolled in Medi-Cal managed care. Specialist will complete and document care planning in collaboration with the participant including assessments to identify health, behavioral and social barriers, provide intensive case management and linkages to social services, and assist participants with navigating the healthcare system. The Specialist will utilize motivational interviewing to engage participants and support their motivation to better manage their own chronic conditions.
Roles & responsibilities
1. Conduct an in-depth assessment with participants including identifying participant’s referring chronic condition(s), Primary Health Concern (PHC), housing stability, Social Determinants of Health (SDoH) needs, preferences, and barriers on a biannual basis.
2. Complete participant-centered treatment goals in collaboration with participants and review progress in meeting goals routinely to encourage better management of health.
3. Adhere to program standards and compliance expectations; maintain timely and accurate completion of all documentation required by contract and MEND (including by not limited to case notes, periodic assessments, care plans and activity trackers) in accordance with established deadlines and achieve a minimum of 90% rate of successful, billable engagements.
4. Provide support and education to participants to assist them in adhering to medical recommendations and taking medications as prescribed.
5. Communicate with participant’s health plan and service providers to ensure coordination of services and to advocate for participants needs or preferences.
6. Participate in Interdisciplinary Care Team (ICT) meetings on a regular basis to ensure the quality and appropriateness of services being provided to the participant, and to better support participant’s ability access needed health care services and community resources.
7. Expand and maintain knowledge of social service providers, government assistance, and healthcare systems; Connect individuals to resources.
8. Attend and actively participate in weekly supervision, training and meetings as scheduled to ensure staff’s understanding and ability to apply best practices and evidence-based practices while working with participants.
9. Review referrals from contracting agency daily and assign them to Community Health Workers within 24 hours of original assignment.
10. Other duties as assigned.
Qualifications
• Bachelor’s degree required or a combination of skills and experience in lieu of degree.
• Bi-Lingual English and Spanish fluency required.
• Experience navigating health and social service systems including providing warm hand-offs, experience with outreach a plus.
• Experience linking people with complex health, behavioral health, and social needs to community resources.
• Excellent customer service, communication, and organization skills; ability to communicate complex information effectively.
• Demonstrated ability to support, coach, and motivate participants to reach their goals.
• Valid California driver’s license, reliable transportation and proof of current liability insurance required.
• Ability to manage time effectively to complete tasks and meet deadlines.
• Experience using electronic technology (laptop, tablet, cell phone) and Microsoft Office Suite (Excel, Word, and Outlook) required.
• Strong organizational and follow-through skills; adept at tracking data and program outcomes.
• Experience working with individuals with diverse ethnic backgrounds.
• Proven ability to work independently and as an effective and collaborative member
• of a team.
Salary
$24-$26
To apply
To apply, please submit cover letter and resume to jobs@mendpoverty.org. Position open until filled.