Director of Program Quality and Compliance
- Posted
- 1 day ago
- Employment type
- Full-Time
- Location
- Pacoima
- Closing date
About this organization
MEND (Meet Each Need with Dignity) is a nonprofit organization headquartered in Pacoima, CA serving the crisis needs of the most vulnerable community members. Operating the San Fernando Valley’s most extensive Community Nourishment Programs, MEND distributes almost 4 million pounds of good food a year. And, in alignment with MEND’s mission and long-term commitment to strengthen families and the community, MEND helps individuals address and overcome the long-term challenges that have kept them from thriving through our more intensive services and programs.
About this job
Under the general supervision of the Managing Director of Program Strategy, the Director of Program Quality and Compliance (DPQC) spearheads initiatives and systems focused on building agency and staff capacity to achieve high impact outcomes.
The ideal candidate is able to maintain independence in applying quality improvement standards and accountability for conformance to and compliance with organizational goals and strategy, as well as contractual obligations in the delivery of programs and services.
Roles & responsibilities
1. Develops and implements comprehensive quality assurance policies and procedures; develops quality control plans as needed; supports program staff with continuous quality improvement initiatives.
2. Develops and maintains performance and outcomes management system to ensure timely data collection, data analysis, performance. Completes semi-annual outcomes reporting; issues corrective action/quality improvement plans as needed.
3. Conducts internal desk audits of program activities, including review of participant files, performance monitoring (comparing actuals to plan), staff time & effort reporting, and other records, to ensure compliance with contractual and regulatory requirements and standards.
4. Cooperates with funder monitoring and auditing personnel as requested.
5. In coordination with the Finance Department, audits program billing, invoicing, and spending to ensure compliance with funder regulations including local, state, and federal requirements (e.g., LA County A/C Handbook, 2 CFR/Uniform Guidance).
6. In cooperation with the COO and IT provider, ensures data information security is compliant with funder, HIPAA, and other regulatory requirements.
7. Provides ongoing training and guidance to staff on administration, implementation, and amendments for programs, grants, and contracts.
8. Formulates strategies for – and trains staff on – high-quality, reliable and valid data collection.
9. Develops policies and procedures to prevent breaches of protected health and personally identifiable information (PHI/PII); serves as HIPAA Privacy Officer making reports of privacy breaches, if needed. Serves as main resource for developing and implementing Company Artificial Intelligence (AI) use policies.
10. Ensures adherence to record retention requirements and data destruction protocols.
11. Develops and oversees processes for participant focused complaint and incident reporting, investigation and resolution.
12. Conducts annual updates to community needs assessments through primary(participant surveys, interviews, focus groups) and secondary (external scans, asset maps) data collection efforts. Identifies best and innovative practices that inform strategic planning, improvement of current programs or development of new ones.
13. Supports program and proposal development, as well as compiling progress and final reports.
14. Represents MEND at virtual and offsite funding/contract performance conferences, as requested.
15. Supports COO with risk management as related to program implementation, participant confidentiality and privacy requirements, cybersecurity training, and other areas as needed.
16. Other duties as assigned.
Qualifications
• Master’s degree in Public Policy, Public Administration, Legal Studies, or related human services subject. Bachelor’s degree in similar + 10 years directly related quality/compliance experience will be considered.
• Understands the mission and philosophy of MEND.
• Familiar with data information security requirements and HIPAA Privacy Rule.
• Able to read and interpret funder contracts.
• At least 5 years previous experience in a social services nonprofit including program implementation and managing data and outcomes.
• 3 years’ supervisory experience required.
• Able to maintain independence when applying performance standards
• Strong working knowledge of CQI principles, Shewhart cycle, Baldrige or CAPE standards, Kaizen or other quality improvement models
• Expertise in Codes of Federal Regulations, Cost Principles, and Uniform Guidance, aswell as LA County Auditor/Controller Handbook
• Experience developing logic models, outcomes management systems andperformance monitoring for federal, state, and/or local grants and contracts
• Ability to convert data to information for analysis
• Working knowledge of database management; familiarity with ETO a plus
• Strong written and verbal communication skills; recent training experience; able to explain complex concepts
• Enthusiastic and team-oriented leader with strong skills in problem solving, conflict resolution, team building, relationship building, strategic planning, and staff development
• Action oriented, flexible, and innovative approach
• Bilingual English/ Spanish strongly preferred
• Reliable transportation; valid driver’s license and car insurance as required by law
To apply
Please review the job description for position details.
To apply, please submit cover letter and resume to jobs@mendpoverty.org. Position open until filled.