KCRW,

Salesforce Administrator

Posted
24 days ago
Employment type
Full-Time
Location
Santa Monica
Closing date

About this organization

KCRW is a public media leader, creating and curating a unique mix of content centered around music discovery, NPR news, cultural exploration and informed public affairs. We are driven by the spirit of Los Angeles and deliver in innovative ways -- on the radio, digitally and in person -- to diverse, curious communities around the corner and around the world.

About this job

The Salesforce Administrator at KCRW is responsible for understanding and supporting the use of Salesforce throughout our organization.

Day to day, you will:

Train colleagues from every business-side department (membership, development, finance, volunteers, events, etc) on the use of Salesforce.

Proactively reach out to these different internal teams to query their needs and build out custom dashboards and specialized reports to help support their work.

Take the primary responsibility for deduping our contacts and for ensuring the quality of our data within the system.

Respond to technical issues, troubleshoot these issues and know when to escalate them to our Salesforce development consultants.

Throughout the year, you will:

Review upcoming Salesforce releases (three per year) and make recommendations for how to roll them out.

Work with our Salesforce development consultants to propose and manage improvements

Be responsible for testing upgrades and improvements in the sandbox.

Be responsible for documenting current and new processes for all teams.

This is a hybrid position and will spend 2 days per week in our Santa Monica office however this is subject to change in the future.

KCRW will have in effect a COVID-19 vaccine mandate for all employees beginning September 15, 2021. The mandate is subject to accommodation in compliance with applicable laws and regulations.

This is a full-time, non-exempt position at a starting salary of $75,000-$90,000 (depending on experience) reporting to the Chief Financial Officer.

Roles & responsibilities

The Salesforce Administrator at KCRW is responsible for understanding and supporting the use of Salesforce throughout our organization.

Day to day, you will:

Train colleagues from every business-side department (membership, development, finance, volunteers, events, etc) on the use of Salesforce.

Proactively reach out to these different internal teams to query their needs and build out custom dashboards and specialized reports to help support their work.

Take the primary responsibility for deduping our contacts and for ensuring the quality of our data within the system.

Respond to technical issues, troubleshoot these issues and know when to escalate them to our Salesforce development consultants.

Throughout the year, you will:

Review upcoming Salesforce releases (three per year) and make recommendations for how to roll them out.

Work with our Salesforce development consultants to propose and manage improvements

Be responsible for testing upgrades and improvements in the sandbox.

Be responsible for documenting current and new processes for all teams.

This is a hybrid position and will spend 2 days per week in our Santa Monica office however this is subject to change in the future.

KCRW will have in effect a COVID-19 vaccine mandate for all employees beginning September 15, 2021. The mandate is subject to accommodation in compliance with applicable laws and regulations.

This is a full-time, non-exempt position at a starting salary of $75,000-$90,000 (depending on experience) reporting to the Chief Financial Officer.

Qualifications

Experienced in Salesforce.com fundamentals, terminologies, objects, data models & analytics. Experience with NPSP a plus.

Detail-oriented, organized and analytical, adept at working in a team environment and able to handle multiple priorities

Excellent communication, decision-making and problem-solving skills

You are proactive, have unwavering ethics and integrity, are flexible and responsive with the ability to work in a matrixed, geographically dispersed environment

We do not require Salesforce certification, but most qualified applicants for this job will have at least two years of experience as users/managers of a non-profit Salesforce instance.

To apply

You can read about the job and apply here:

https://jobs.jobvite.com/careers/kcrw/job/o85njfwD?__jvst=job%20board&__jvsd=LA2050

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