Business Survival Center Program Manager

JOB SUMMARY

The Program Manager will oversee the Business Survival Center Program, supervising both the

Outreach Coordinator and Business Real Estate Advisor to ensure that the program’s goals and

deliverables are met. This role is responsible for leading the team to provide technical assistance

to small businesses, nonprofits and entrepreneurs across the Van Nuys Commercial Corridor,

organizing and hosting informational workshops, and ensuring that all businesses receive the

support they need to survive during the construction of the East Valley Light Rail project,

including grant and loan assistance and business relocation. The Program Manager will also

track program outcomes and work closely with stakeholders to ensure the success of the Van

Nuys Blvd Revitalization initiative.

KEY ACCOUNTABILITIES

Responsibilities:

● Provide leadership and direction to the Business Survival Center Program, overseeing the

Outreach Coordinator and Business Real Estate Advisor to ensure smooth and effective

operations.

● Set clear goals and deliverables for the program, ensuring that all outreach, technical

assistance, and workshop objectives are met in a timely manner.

● Supervise, in partnership with the Outreach Coordinator in conducting small business

outreach across all the Van Nuys Commercial Corridors, ensuring that the target small

business population is informed and engaged.

● Oversee the Business Real Estate Advisor in scheduling appointments with small

businesses and guiding them through relocation, permitting, and leasing processes, as

well as support the Van Nuys Blvd. Revitalization project.

● Host workshops and informational sessions for small businesses, providing education on

permitting requirements, business development, and compliance with local regulations.

● Develop and implement strategies to enhance program visibility and participation,

collaborating with community groups, city agencies, and other stakeholders.

● Monitor and track key performance indicators (KPIs), ensuring that program goals, such

as the number of vendors assisted and permits obtained, are met.

● Prepare and present regular reports on program progress, outcomes, and challenges to

senior leadership and funders.

● Continuously evaluate program effectiveness, identifying areas for improvement and

implementing changes as necessary to enhance service delivery.

● Build and maintain strong relationships with local government officials, community

partners, and other key stakeholders to support program success.

● Ensure that the program complies with all relevant regulations and guidelines.

EDUCATION and/or EXPERIENCE

● Bachelor’s degree in Business, Public Administration, Social Work, or a

related field (relevant experience may be considered instead of degree).

● 3+ years of experience in technical assistance, case management, or similar

roles, ideally in community development or small business support.

● Bilingual (English/Spanish) preferred, with the ability to communicate clearly

with a diverse vendor population.

● Strong knowledge of business licensing, permit application processes, and

local government regulations.

● Excellent organizational and time management skills, with the ability to

manage multiple vendor appointments and meet deadlines.

● Strong problem-solving abilities and attention to detail, ensuring vendors are

thoroughly supported through the application process.

● Experience working with underserved communities and individuals with

limited access to resources.

● Proficient in Microsoft Office, Google Suite, and client management

software.

● Strong interpersonal skills, with the ability to work well both independently

and as part of a collaborative team.

● Experience in tracking program outcomes and preparing reports for funders or

leadership teams.

● Ability to build and maintain strong relationships with diverse community

stakeholders, including local vendors, government officials, and community

groups.

KNOWLEDGE and/or SKILLS

● Knowledge of principles and processes for providing customer and personal services. This

includes customer needs assessment, meeting quality standards for services, and evaluation of

customer satisfaction.

● Knowledge of administrative and office procedures, including managing files/records and

designing forms;

● Ability to work independently with minimal supervision.

● Computer proficiency in spreadsheets and word processing in a Google Docs environment

● Experience with Social Media management platforms preferred

● Develop and maintain work deadlines.

● Perform work with a high degree of accuracy.

● Exercise reliability, responsibility, and dependability and fulfill work obligations.