Foundation for California Community Colleges,

Specialist, Career Catalyst, Workforce Development

Posted
1 month ago
Employment type
Full-time
Location
Sacramento
Closing date

About this organization

The Foundation for California Community Colleges is the statewide non-profit supporting the California Community College system, the largest system of higher education in the nation. Incorporated in 1998, the Foundation serves as the official auxiliary to the California Community Colleges’ Board of Governors and the systemwide Chancellor’s Office.

The Foundation is the trusted partner of the California Community Colleges— facilitating collaboration, accelerating innovation, and increasing systemwide resources.

About this job

As an employer-of-record service, Career Catalyst provides human resources and payroll services for work-based learning while partnering with a diverse network of clients. Work experience learning creates opportunities for students to develop, practice, and demonstrate employability skills. In this role, the Workforce Development Specialist will support program operations for the day-to-day functions of the Career Catalyst team. They will also support internal and external stakeholders through facilitation of our Community of Practice, managing social media, and developing and leading trainings.

Roles & responsibilities

● Plan, organize, and facilitate the monthly Community of Practice for Career Catalyst Clients. This includes participation in the Community of Practice workgroup that shares best practices and ideas across service areas.

● As WDD Data Liaison, collect, enter, and analyze Career Catalyst program impact data in the FCCC Salesforce system.

● Monitor overall Salesforce ticketing queue; incoming ticket types and overall volume, aging, assisting with equitable workload assignment and management of cases, answering Coordinator case questions and escalated ticketing issues.

● Develop, implement, and review operational policies and procedures. Maintain those Articles on the Career Catalyst Community website for Clients, Employees, and FCCC Staff.

● Communicate external or internal stakeholder issues with operations team and management to devise ways of improving the service and systems experience, including resolving problems and complaints.

● Will lead virtual and in-person service and system training for new and existing clients, client implementation partners, Career Catalyst employees; and respond to routine questions and technical support requests

● Advance Career Catalyst internal and external training materials using multiple forms of media.

Qualifications

● Client-centered approach to supporting all stakeholder partners, including employers, workforce and education professionals, students, and youth.

● Outstanding written and verbal communication skills, with a proven ability to properly address a range of audiences, from C-suite professionals to inexperienced youth.

● Highly attentive to details and instructions, and able to execute upon assigned tasks quickly and with limited assistance.

● Ability to learn and utilize HRIS, file management, event scheduling, customer relationship management, and social media platforms.

● Capacity to respond to a high volume of internal and external requests and escalation issues for coordination support, while maintaining work quality expectations and the highest standards of customer service.

To apply

Please follow the link below to the posting on our Careers page. From there, create an account, and submit a resume and cover letter with your application to apply.

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