Foundation for California Community Colleges,

Partner Success Manager

Posted
1 month ago
Employment type
Full-time
Location
Remote within California
Closing date

About this organization

The Foundation for California Community Colleges is the statewide non-profit supporting the California Community College system, the largest system of higher education in the nation. Incorporated in 1998, the Foundation serves as the official auxiliary to the California Community Colleges’ Board of Governors and the systemwide Chancellor’s Office.

The Foundation is the trusted partner of the California Community Colleges— facilitating collaboration, accelerating innovation, and increasing systemwide resources.

About this job

The Partner Success Manager, Community Impact, acts as the key partner helping our valued customers achieve their strategic objectives and maximum value from their investment in FoundationCCC. Recently expanded partnerships aim to leverage FoundationCCC’s robust Finance, Operations and Call Center infrastructure to deliver support services, including financial assistance to communities across California. The Partner Success Manager serves as the liaison between the customer and the Foundation ecosystem, streamlining partnerships with Community Impact, Business Operations, Finance, HR, and others. Ensures optimization and collaboration of Foundation business units to deliver outstanding service to clients, particularly for support services, call center, relief aid distribution, technical assistance programs and more.

Roles & responsibilities

● Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally and externally.

● Develop credibility as a trusted/strategic advisor with customers and drive continued value of our services.

● Advocate customer needs/issues cross-departmentally and program-manage customer concerns.

● Develop and provide resources and trainings to help customers maximize the full value of FoundationCCC solutions and lead periodic partner meetings.

● Maintain current functional knowledge of FoundationCCC internal tools for optimization across departments, suggest additional tools for consideration.

● Provide high level project management for Community Impact programs through design, development, implementation, and sustainability, ensuring high quality, cost-effective, and timely execution.

● Improve program procedures and outcomes by implementing efficiencies, collecting, and analyzing data, and identifying new sources of program resources.

● Achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing action plans; implementing quality and customer-service standards; resolving problems; completing audits; identifying trends; and determining system improvements.

● Develop recommendations for implementation and execution of program policies, procedures, and training programs.

Qualifications

● Proven history working directly with clients and advocating for their success.

● Ability to utilize data to meet Key Performance Indicators, suggest process improvements, and propose resources needed.

● Strong project management and leadership skills.

● Ability to work under pressure, meet deadlines, and effectively multi-task, prioritize, and manage workload while keeping appropriate personnel apprised of status on a regular basis.

● Possess a strong commitment to serving underrepresented student populations and communities.

● Strong knowledge concerning client success, project planning and organization

● Ability to make midcourse adjustments, as required, in a flexible manner.

● Ability to build and maintain collaborative working relationships with diverse staff and customer base.

● Excellent interpersonal skills.

● Knowledge of relevant federal, state, and local laws and regulations and solid understanding of contractual legal principles and issues, and their application to the Foundation.

● A self-starter and quick learner who is highly motivated and outcome-oriented, always seeking innovative approaches to project execution.

● A commitment to continuous improvement and professional development.

● A strategic and creative thinker who can problem-solve, working within and across teams to swiftly respond to needs identified by partners.

● Practices ownership, takes accountability, and has the ability to manage own work, prioritize tasks, and deliver quality products on time with limited supervision.

● Ability to work on a fast-paced team and build and maintain collaborative working relationships with internal and external stakeholders.

● Knowledge of, or willingness to learn about, the California Community College system and the Foundation’s mission.

To apply

To see the full job description and to apply, please visit:

https://foundationccc.wd1.myworkdayjobs.com/en-US/fccc-careers

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