Spanish-Speaking Disaster Case Manager

The Disaster Case Manager will provide vital support to families impacted by fire disasters, helping them stabilize and rebuild. Door of Hope will leverage its expertise to assist families in securing both immediate and long-term housing, navigating FEMA and insurance claims, and addressing financial gaps not covered by FEMA, which may include move-in costs and rent. The Case Manager will also connect families with essential community resources including therapy, necessities, and job search assistance. In this role, the Case Manager will create individualized case plans, advocate for clients, and provide ongoing support to help families regain stability and move toward self-sufficiency. This work will foster a culture of safety and empowerment, guiding families through recovery and helping them rebuild a secure, positive future.

+Term:

This is a full-time position (40 hours per week) for a one-year term. Continuation or transition into another role may be considered based on agency needs and at the discretion of the Programs Leadership Team.

+Schedule: 40 hours/week; select from a menu of scheduling options:

Regular Schedule: 5 days/week, 8 hours/day, M-Th in office, F work from home, core business hours (generally 9am – 5:30pm)

4/40: 4 10 hours/day in office M-TH, all Fridays off and 8 hours work from home.

9/80: 4 9 hours/day in office M-TH, Fridays alternate between day off and 8 hours work from home

+Expected compensation (depending on experience): $28-$30/hr.

+Competitive benefits package including:

Paid PTO: 12 sick days, 13 holidays, 10 vacation days (increases over tenure), 5 jury duty days, up to 5 bereavement days

Health Insurance: we cover 100% of your premium on our Kaiser Gold HMO, Anthem Gold HMO Plans (PPO Plan is available as a buy-up option)

We cover 50% of your dependents’ premium for our health insurance plan

Employer contribution to employee’s dental and vision premiums

Therapy Subsidy

403(b): 3% dollar-for-dollar match

Meet with clients to assess their immediate and long-term needs following the fire disaster, including housing, food, medical, emotional, and spiritual support.

Design individualized recovery plans based on client needs, ensuring a holistic approach to restoring stability and security

Offer immediate emotional support and crisis intervention to clients during the aftermath of the disaster

Regularly follow up with clients to track their recovery progress and adjust support plans as necessary

Identify and facilitate access to local, state, and federal resources such as temporary housing, food, financial assistance, mental health services, and legal support

Work with government agencies, nonprofit organizations, and community groups, such as local churches, to secure services and aid for clients

Guide clients through the application process for disaster relief funds, insurance claims, and other assistance programs

Accurately document all client interactions, recovery plans, service referrals, and follow-up actions in Apricot and HMIS

Advocate on behalf of clients in dealing with insurance companies, FEMA, and other agencies to ensure timely and fair recovery assistance

Educate clients on their rights, available support programs, and the recovery process.

Assist clients in accessing legal support for insurance claims, disputes, and rebuilding issues

Continue to monitor clients' progress, ensuring long-term recovery and access to any additional resources needed during the rebuilding process

Provide clients with information and resources to prepare for future disasters, including creating emergency plans and understanding recovery options

Support the Head of Rehousing and Homelessness Prevention in implementation and development of program guidelines

Carry out any other tasks that may be required to support the mission of Door of Hope, ensuring that the organization’s overall goals and objectives are met

BA in social work or related field OR 2-years of equivalent social services experience

Bilingual Spanish, required

2-year experience in case management, strongly preferred

Disaster Case Management (DCM) certified, preferred

Knowledge of homeless services and resources, preferred

Must be a self-starter, highly organized, and capable of thriving in a fast-paced environment