Director of Compliance and Quality Assurance

Connections for Children (CFC) has long been a key community resource, empowering families and child care providers to ensure every child has access to quality early care and education. Through comprehensive resources, referrals, and training programs, CFC strengthens the link between families, providers, and the broader community, promoting the well-being and development of all children. Committed to equity and excellence, CFC remains a steadfast advocate for the nurturing and educational needs of children, continually evolving to meet the changing demands of the community.

Connections for Children is focused on expanding programs to serve more people throughout the Westside and South Bay communities of Los Angeles County, while investing in staff and organizational capacity to ensure mission success. By establishing a more diverse revenue base, CFC is sustaining and growing its impact, prioritizing equity and inclusivity in all efforts. This prioritization affirms CFC’s commitment to diversity, equity, inclusion, and belonging, particularly in serving underserved populations, and positions the organization to embrace innovation and cultivate strong partnerships for the betterment of countless children and families.

KEY RESPONSIBILITIES

Quality Improvement

Defines quality improvement for the programs department in terms of scope and quality elements to be addressed (training for providers, standards of care for families, etc.)

Ensures quality metrics are meaningful and reasonable, and meet childcare provider standards of care.

Reviews, manages and ensures all current quality control programs/standards in the programs department for standardization and consistency. Ensures services to families and providers meet or exceed program quality standards.

Contract Compliance

Reviews existing and newly created contracts and highlights major compliance requirements and standards. Ensures organizational leaders understand contract compliance requirements through adequate communication and coordination.

Lead report development, including drafting reports directly and synthesizing input from cross-functional contributors.

Supports programs department leaders to manage program contracts. Serves as internal consultant when new contracts are received and or current contracts are renewed.

Creates process for ensuring contract compliance is monitored, met and communicated on a timely basis to all stakeholders (Executive Leadership Team, Programs and Strategies Board Committee, programs department staff, etc.)

Programs Department Support

Serves as an internal consultant to the CPO and others in the department by reviewing program strategies and results.

Works collaboratively with other programs department leaders and finance department to set standards for program data collection and analysis.

Reviews and evaluates existing program strategies and implementation goals, and makes recommendations for enhancements where needed.

Regularly reviews program metrics, develops dashboards and reports based on program outcomes and provides recommendations to CPO and to others in the department.

Other Leadership Responsibilities

Serves as an active member of CFC’s team. Provides leadership and mentorship by being a role model.

To the extent feasible, participates in fund development activities and community activities to financially grow the agency.

Represents the organization in the community by attending community and special events, conferences, workshops, etc.

Bachelor’s degree in early childhood education and planning, education, social services field and/or business is desired. Master’s degree preferred.

Experience reviewing government funded program contracts, related budgets and performance metrics. Prior experience in grant writing preferred.

Experience in reviewing program metrics and providing recommendations to CPO and other department leaders.

Proven ability to identify, recruit and to manage outside consultants.

Excellent oral and written communication skills.

Ability to maintain confidentiality and to practice good judgment in a changing social environment.