Chrysalis,

Senior Site Director

Posted
1 month ago
Employment type
Full-Time
Location
Los Angeles
Closing date

About this organization

Chrysalis serves people navigating barriers to the workforce by offering a job-readiness program, individualized supportive services, and paid transitional employment. We empower our clients on their pathway to stability, security, and fulfillment in their work and lives.

Our philosophy is that a steady job is a key step in a person’s transition out of poverty and onto a pathway to self-sufficiency. Chrysalis’ core employment services are designed to meet clients where they are and support them during every phase of their self-directed job search.

About this job

The Senior Site Director, Downtown is a caring and empathetic leader who takes pride in delivering best-in-class services to staff and clients, motivating a team to achieve ambitious goals, and thrives in being a part of a growing organization. As part of the management team, the Senior Site Director models and supports staff in delivering high-quality employment services.

The Senior Site Director plans, manages, tracks, and carries out client services in Chrysalis’ Downtown Los Angeles center. The Senior Site Director is responsible for the management of staff, operations, grants, volunteers, serves as the liaison to the local community stakeholders, and develops and nurtures partnerships with local agencies for the purposes of outreach and client service.

The ideal candidate will demonstrate a sense of commitment to quality services, a high level of emotional and professional intelligence, and personal and team accountability for all deliverables, communications, and overall performance.

Roles & responsibilities

Duties and responsibilities to include, but not limited to:

  • Train, Mentor & Manage Staff to Deliver Exceptional Services
  • Manage growing team including an Administrative Manager and three Program Managers. Alongside the management team, provide oversight of administrative duties and program operations for the Downtown site.
  • Support staff in focusing on program metrics and outcomes and support site in reaching grant outcomes and site level goals. Actively utilize various program reports and tools to help the Downtown Site and Team meet programmatic goals.
  • Track and monitor program data. Analyze trends of client service delivery use. Help and lead the creation of data informed annual goals for the site and programs.
  • Meet with staff regularly to discuss data, provide training, and support engagement and professional development.
  • Provide support and guidance on how to address client situations, delivering direct services to clients experiencing high barriers or moments of escalation.
  • Provide support in onboarding new team members across the organization.
  • Provide support to address time-sensitive client and office needs, including de-escalation, conflict management and mediation, and coverage issues, as needed.
  • Ability to address challenging conflicts and operational problems, making timely decisions, often under pressure with tight and competing deadlines.
  • Foster Strong Client, Colleague, and Partner Relationships
  • Participate in committees and working groups in support of organization’s Strategic Plan.
  • Act as a thought partners and support for in-house partners and Chrysalis Departments, such as the On-Site Counselor, Development and Communications, External Relations, Chrysalis Enterprises, Human Resources, Facilities, IT, and Finance.
  • Represent Chrysalis to stakeholders, including providing site tours, attending outreach events & community meetings, and delivering presentations.
  • Work in close collaboration with Chrysalis Enterprises (CE) and External Relations to ensure there is adequate amount of client referrals, including helping to manage program expansion projects and grants.
  • Serve as collaborator with Development & Communications department to identify grant opportunities and funding to support client resources and engagement.
  • Meets regularly with Client Services Leadership Team (VP Program Operations, AVP Program Operations, and other Site Directors) to carry out departmental goals and determine long-range plans.
  • Establish relationships with community leaders, employers, and other nonprofits to establish new partnerships with the goal of program enrichment and additional client resources.
  • Develop and Oversee Achievement of Programmatic Objectives & Strategic Initiatives
  • Actively participate with the Client Services Leadership team to consistently improve programs and services and support program design and evaluation efforts.
  • Develop content for and lead staff meetings and case conferences. Participate in department and organization-wide convenings, including content development and delivery.
  • Make recommendations and participate in the implementation of projects, such as a curriculum review, to ensure that services are aligned with best practices in the field, reflect the needs of the client population, and support clients in achieving their employment goals.
  • Meet with Management Team on regular basis, providing support and ensuring consistent delivery of the program.
  • Oversee, including monitoring budget allocations, resources to support clients in the job search and retention process.
  • Key strategic thought partner for Assistant Vice President and leadership team to promote strategic plan.
  • Ensure staff utilization of electronic database systems and create reports to track program statistics. Assists in the development of program reports, evaluations, and other data collection and provides both numerical and anecdotal data to meet funder requirements and other needs.
  • Develop annual program and outreach plans, including jobs goals, objectives, strategies, and evaluation. Monitors budget and implementation of the plan.
  • In conjunction with the Volunteer & Program Director, Identifies and assists in the recruitment of volunteers necessary to accomplish program goals and objectives.

Qualifications

Job Skills & Qualifications:

  • Minimum 3 years in program delivery and management, or equivalent experience, including both direct client service (preferably in case management) and staff and volunteer supervision, training, and mentoring.
  • Demonstrated leadership abilities and/or experience motivating team members toward completion of goals.
  • Excellent teamwork and leadership skills, including the ability to coach/mentor staff and clients.
  • Excellent verbal, written, communication, organization, and time management skills.
  • Exceptional customer service, interpersonal, and public speaking skills, including the ability to use tact and diplomacy in all interactions and to appropriately represent Chrysalis to external audiences.
  • Demonstrated team player with a clear understanding of team dynamics.
  • Interest in, experience working with, and sensitivity toward the Chrysalis client population
  • Excellent interpersonal skills.
  • Exceptional teamwork and leadership skills.
  • Ability and willingness to work occasional evenings and weekends.
  • Reliable transportation to travel between meetings and sites, as needed.

To apply

Please submit a Cover Letter along with your resume to our website at changelives.org/careers.

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