Community Health Worker RICMS

JOB TITLE: Community Health Worker

EMPLOYER: Asian Youth Center

LOCATION: San Gabriel Valley

DEPARTMENT: Youth & Family Services

REPORTS TO: Program Manager and/or Program Director

EFFECTIVE DATE: March 21, 2024

FLSA STATUS: Hourly, Full-Time, Non-Exempt, At Will

SALARY: $21.00 - $29.00 per hour

SUMMARY: Assist in the implementation of direct social services appropriate for high-risk, atrisk, probation, foster care and/or low-income youth, adults, and their families in order to help reduce their criminal involvement and recidivism and overcome barriers to success in their family, school, community, employment, health, and life. Programs include but are not limited to: Intensive Case Management Services. See program manuals and funding source Scope of Work or contract documents for more specific program information.

DUTIES AND RESPONSIBILITIES:

 Mentor, motivate, inspire, and empower clients by establishing a trusting and

open relationship with client;

 Assist clients in navigating community resource systems through appointment

accompaniment, transportation assistance, and coaching;

 Conduct outreach and enrollment of clients;

 Provide peer support, as needed;

 Assist in assessment and the development and implementation of individualized

service plans in partnership with each client;

 Assist in the provision of information and referral, follow-through, and

monitoring, and remove barriers to help client access needed services and resources

including basic needs, housing, health, mental health, substance use disorder, legal

services, employment and vocational services, benefits establishment, etc.;

 Assist in the provision of individual and group client support services such as social

emotional learning, independent living skills, support groups (parenting, anger

management, conflict resolution, wellness/health education, skill development),

employment preparation, educational support, youth development, recreational,

community engagement, mentoring, and other individual or group services;

 Assess and respond to client satisfaction feedback regularly and positively;

 Maintain accurate and up-to-date documentation;

 Attend required meetings and trainings;

 Provide services on a flexible schedule including evenings and weekends; and

 Other related duties as assigned by supervisor, or as identified in program manuals

or funding source contracts.

SUPERVISORY RESPONSIBILITIES:

 This job has no supervisory responsibilities.

REQUIRED QUALIFICATIONS:

 High school diploma or equivalency;

 Lived experience in the criminal justice system (candidates should have a personal

history of incarceration and successful re-entry into the community following

incarceration);

 A willingness to work with diverse communities;

 Good verbal and written communication skills in English;

 Computer literate or a willingness to learn; and

 Certificates, licenses, and registrations required: Adult, Child, and Infant CPR/AED

& First Aid Certification.

PREFERRED QUALIFICATIONS:

 Six months of related volunteer or work experience with previously incarcerated

populations, high-risk, at-risk, probation, foster care, and/or low-income youth

and/or parents;

 Bilingual in Mandarin, Cantonese, Vietnamese, or Spanish; and,

 Experience with group facilitation, group presentations, and/or home-visitations.

COMPETENCIES:

 Cultural Competence – Demonstrates knowledge of EEO policy; Shows respect

and sensitivity for cultural differences; Educates others on the value of diversity;

Promotes a harassment-free environment; Builds a diverse workforce.

 Ethics – Treats people with respect; Keeps commitments; Inspires the trust of

others; Works with integrity and ethically; Upholds organizational values.

 Adaptability – Adapts to changes in the work environment; Manages competing

demands; Changes approach or method to best fit the situation; Able to deal with

frequent change, delays, or unexpected events.

 Attendance/Punctuality – Is consistently at work and on time; Ensures work

responsibilities are covered when absent; Arrives at meetings and appointments on

time.

 Cost Consciousness – Works within approved budget; Develops and implements

cost saving measures; Contributes to profits and revenue; Conserves organizational

resources.

 Customer Service – Manages difficult or emotional customer situations; Responds

promptly to customer needs; Solicits customer feedback to improve service;

Responds to requests for service and assistance; Meets commitments.

 Delegation – Delegates work assignments; Matches the responsibility to the

person; Gives authority to work independently; Sets expectations and monitors

delegated activities; Provides recognition for results.

 Initiative – Volunteers readily; Undertakes self-development activities; Seeks

increased responsibilities; Takes independent actions and calculated risks; Looks for

and takes advantage of opportunities; Asks for and offers help when needed.

 Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains

confidentiality; Listens to others without interrupting; Keeps emotions under control;

Remains open to others' ideas and tries new things.

 Job Knowledge – Displays required job skills and knowledge. Exhibits ability to

learn and apply new skills. Keeps abreast of current developments. Requires minimal

supervision. Displays understanding of how job relates to others. Uses resources

effectively.

 Judgement – Displays willingness to make decisions; Exhibits sound and accurate

judgment; Supports and explains reasoning for decisions; Includes appropriate people

in decision-making process; Makes timely decisions.

 Leadership – Exhibits confidence in self and others; Inspires and motivates others

to perform well; Effectively influences actions and opinions of others; Accepts

feedback from others; Gives appropriate recognition to others.

 Managing People – Includes staff in planning, decision-making, facilitating and

process improvement; Takes responsibility for subordinates' activities; Makes self

available to staff; Provides regular performance feedback; Develops subordinates'

skills and encourages growth; Solicits and applies customer feedback (internal and

external); Fosters quality focus in others; Improves processes, products and services.;

Continually works to improve supervisory skills.

 Oral Communication – Speaks clearly and persuasively in positive or negative

situations; Listens and gets clarification; Responds well to questions; Demonstrates

group presentation skills; Participates in meetings.

 Organizational Support – Follows policies and procedures; Completes

administrative tasks correctly and on time; Supports organization's goals and values;

Benefits organization through outside activities; Supports affirmative action and

respects diversity.

 Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently;

Plans for additional resources; Sets goals and objectives; Organizes or schedules other

people and their tasks; Develops realistic action plans.

 Professionalism – Approaches others in a tactful manner; Reacts well under

pressure; Treats others with respect and consideration regardless of their status or

position; Accepts responsibility for own actions; Follows through on commitments.

 Quality Management – Looks for ways to improve and promote quality;

Demonstrates accuracy and thoroughness.

 Safety and Security – Observes safety and security procedures; Determines

appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses

equipment and materials properly.

 Strategic Thinking – Develops strategies to achieve organizational goals;

Understands organization's strengths & weaknesses; Analyzes market and

competition; Identifies external threats and opportunities; Adapts strategy to

changing conditions.

 Teamwork – Balances team and individual responsibilities; Exhibits objectivity and

openness to others' views; Gives and welcomes feedback; Contributes to building a

positive team spirit; Puts success of team above own interests; Able to build morale

and group commitments to goals and objectives; Supports everyone's efforts to

succeed.

 Technical Skills – Assesses own strengths and weaknesses; Pursues training and

development opportunities; Strives to continuously build knowledge and skills; Shares

expertise with others.

 Written Communication – Writes clearly and informatively; Edits work for spelling

and grammar; Varies writing style to meet needs; Presents numerical data effectively;

Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

 Frequently required to stand

 Frequently required to walk

 Frequently required to sit

 Frequently required to talk or hear

 Occasional exposure to outside weather conditions

 While performing the duties of this job, the noise level in the work environment

is quiet to loud

 The employee must occasionally lift and /or move more than 35 pounds