
Care-based Safety Solutions Summit
ACT-LA is proud to lead LA’s People’s Transit campaign, which aims to transform Metro into a sanctuary for the public, where transit is frequent, well-resourced and safe. ACT-LA seeks an LA2050 grant to convene transit policymakers and stakeholders in a care-based safety solutions summit to align power for deep investments in care-based safety strategies at LA Metro. ACT-LA will build on the role of transit ambassadors as a key care-based strategy and a good example of the kind of experts needed at every mile of transit in LA.
What is the primary issue area that your application will impact?
Public transit
In which areas of Los Angeles will you be directly working?
County of Los Angeles (select only if your project has a countywide benefit) City of Los Angeles (select only if your project has a citywide benefit)
In what stage of innovation is this project, program, or initiative?
Expand existing project, program, or initiative (expanding and continuing ongoing, successful work)
What is your understanding of the issue that you are seeking to address?
Public transit is a lifeline for the vast majority of LA Metro riders, despite the current reality that riding transit in LA is rarely quick or convenient. Due to persistent overpolicing, Metro issues over half of its citations a year to Black riders who make up under a quarter of all riders. ACT-LA accounted for these realities and advocated for an ecosystem of care-based safety strategies that are in our 2021 Metro as a Sanctuary report. Since the Metro Board decided to shift toward a “multilayered” public safety approach in 2021, LA Metro has significantly improved the transit ridership experience. LA Metro started a life-saving transit ambassador program, increased budgets for onboard cleaning and maintenance, and sponsored a vendor marketplace at LA Metro’s MacArthur Park Station. Five years later, as Metro launches their new public safety department, care-based safety stakeholders have yet to coalesce on a plan to expand and enhance these strategies over the next five years.
Describe the project, program, or initiative this grant will support to address the issue.
ACT-LA has successfully advocated for Metro to adopt a care-based approach to public safety on transit as part of the coalition’s People’s Transit campaign. This campaign centers on the transit riding experience of people of color and people in low income households who primarily ride transit and are also ACT-LA’s members. ACT-LA’s vision is for LA Metro to serve the public as libraries do, a public system where people go to feel safe, access information, and receive a high level of service. Metro’s efforts in a region that severely lacks affordable housing should include providing affordable housing and resources to people experiencing homelessness to create safety for all. Specifically, ACT-LA calls on Metro to invest in care-based safety strategies instead of law enforcement and to operate frequent, reliable bus service and universal fareless transit. Care-based safety solutions include expanding and enhancing the transit ambassador program and creating vibrant, well-resourced transit stations. Transit ambassadors primarily serve as onboard staff to connect riders to information and resources, though they also have saved 250+ lives from suicide and overdose. In 2020, ACT-LA held a transit summit of riders that launched the campaign. Now, five years later, ACT-LA seeks to convene transit policymakers and stakeholders supportive of care-based safety solutions in a summit to align power for deeper investments in care-based safety strategies at Metro than currently exists.
Describe how Los Angeles County will be different if your work is successful.
Over the last 5 years, LA Metro has started to improve the transit rider experience with care-based safety strategies, but many of those strategies are pilot projects and not resourced adequately to improve the experience of riders across the LA region. If ACT-LA’s work is successful, LA Metro will at least double the number of transit ambassadors to a roster of no less than 750 ambassadors and staff ambassadors on every one of Metro’s 122 bus and rail lines. Ambassadors would enjoy job security as Metro employees represented by a labor union. They would have job training and mental health support to carefully handle and heal from difficult experiences on the job. Ambassadors would be recruited from community-based worker centers to gain cultural competency and Metro would offer ambassadors career advancement incentives in healthcare, social welfare, or related fields. Busy transit stations and stops in LA would be places riders go for reliable resource connection and social support.
Approximately how many people will be impacted by this project, program, or initiative?
Direct Impact: 750
Indirect Impact: 1,000,000