2022 Grants Challenge

The next generation of Public Safety software products

Idea by Sivil

Oversight is a software as a service (SaaS) platform that manages compliments and complaints about law enforcement.


What is the primary issue area that your application will impact?

Community Safety

In which areas of Los Angeles will you be directly working?

County of Los Angeles

In what stage of innovation is this project, program, or initiative?

Expand existing project, program, or initiative

What is your understanding of the issue that you are seeking to address?

When I was 17 years old, an officer pulled me over and approached my vehicle with his gun drawn. The officer later stated that he believed the car I was driving was stolen, even though it hadn't been reported as such. Ultimately, he just issued me a traffic ticket and let me go home. What if there was an accessible and transparent solution that civilians could use to submit a complaint that would help prevent incidents like this from occurring again? Oversight is that solution. There is no national database for Police complaints, but more than 1.2M people in the U.S. either experienced or were threatened with the use of force by an officer according to a 2018 Department of Justice survey. Oversight will help cities identify problem police officers before an incident, saving lives and money.

Describe the project, program, or initiative this grant will support to address the issue.

Sivil creates public safety software that seeks to make the world safer for everyone. Our first product, Oversight, is a case management system that helps civilian oversight agencies and internal affairs divisions in Police departments manage compliments and complaints about law enforcement from the community. Our customers include the City of Philadelphia (PA), City of Charlottesville (VA), and Suffolk County (NY). A sample use case is when a community member attends a protest and has a negative experience with a Police officer. The community member will visit the customer’s website and click a link that takes them to Oversight. The community member then submits their complaint, the customer manages it until it closes, and the community member receives updates along the way. No other product offers this accessibility and transparency. Our goal is to help cities make data-driven decisions that increase accountability for officer misconduct, decrease taxpayer money spent on use of force claims, and improve the relationship between Police and the community.

Describe how Los Angeles County will be different if your work is successful.

The City of Long Beach is the second-largest city in Los Angeles County with more than 460K residents. We have been working with the Long Beach Citizen Police Complaint Commission (CPCC) since the early days of our company. They currently don’t have a way to receive online compliments or complaints about law enforcement. That will soon change as they are poised to become one of our customers with approval from the City Council during their July 5th meeting. Once we have Long Beach as a customer, we will be well-positioned to get other cities within the county on our platform creating a safer community across the county.

What evidence do you have that this project, program, or initiative is or will be successful, and how will you define and measure success?

Our current customers serve more than 2.5M people across three cities/counties. ​Our goal is to serve at least 10M people across 50 cities/counties by next year. In the next five years, we will increase the number of people served to 60M, increase the number of cities/counties served to approximately 300, and increase the percentage of complaints sustained by 40%.

Approximately how many people will be impacted by this project, program, or initiative?

Direct Impact: 204,000

Indirect Impact: 60,000,000