College Track,

Operations Manager

2 months ago
Employment type
Los Angeles

Operations Managers are highly disciplined, efficient and organized. They develop and implement systems, structures and plans for site operations in a way that brings order and a sense of stability to the team and program participants. The Operations Manager role is to be nimble, able to remain focused and composed in the face of shifting and competing demands and ambiguity, while balancing student/family support and monitoring, with traditional administrative, operations and facilities management. Working in concert with the Site Director, Operations Managers exercise judgment and confidence to identify and elevate potential barriers to site success, while leveraging influence and organizing capacity in order to mobilize collaborative action, achieve goals, foster cooperation and promote compliance.

Primary Responsibilities Include:

  • Lead and Manage Site Operations: Successfully manage the day-to-day site operations, including office management, technology, facilities, event coordination, site safety, and vehicles. Direct and manage part-time and volunteer operations staff. Coordinate with full-time staff, part-time staff and volunteers across program departments. Manage front desk administration and facility projects including oversee the inventory of supplies. Serve as the central point of contact for technology inventory and work with the IT consultant to address technology needs. Also manage the use of College Track vehicles for transporting students home and to field trip destinations.
  • Manage the Administration of Finance, Human Resources and Payroll: Support the Site Director with finance and accounting by gathering, analyzing, and reporting necessary data. This includes tracking and processing invoices and reimbursements for staff and vendors. Support site supervisors with employee onboarding, orienting them to sitewide policies and act as an HR and payroll liaison for all employees and volunteer staff.
    • Oversee Data Monitoring and Reporting: Manage the tracking and reporting of student recruitment and enrollment. Update student contact and attendance records on an ongoing basis using student databases. Synthesize data to elevate insights and trends.
  • Manage Student Scheduling and Attendance: Coordinate across departments to conduct planning meetings and complete workshop and enrollment templates. Implement and maintain schedules within Salesforce by partnering with site leadership and students. Train staff and students on attendance policy and procedures, holding them accountable to org-wide expectations and providing individualized/site-wide interventions, when necessary.
    • Support Student Recruitment: Partner with Site Director in the annual student recruitment process through delivering presentations aimed at identifying and recruiting prospective students and overseeing the record keeping process.
  • Student and Family Engagement: Foster productive relationships with students and families. Support enrollment and student success by ensuring that attendance policy is enacted sitewide, executing intervention and incentive processes, and analyzing sitewide attendance trends to identify potential need for program change.
  • New/Special Projects: Additional projects, including event planning logistics, as assigned by the Site Director.

Additional Skills, Experience and Characteristics Required

  • Ideally 5 years of experience managing the operations of an organization, program (ideally youth serving) or school;
  • Demonstrated ability to create, implement and evaluate systems that support efficient operations and program delivery
  • Demonstrable success using influence, vertically and across an organization, to manage to outcomes
  • Interpersonal and communication skills that engender trust and facilitate relationship building with students, families and other community stakeholders, and the desire to connect and engage
  • Basic aptitude and strong appetite to learn data and technology systems. Experience with Microsoft Office Suite, and Excel in particular, required. Experience with Salesforce or other databases, Google Suite, and budget software such as Adaptive preferred
  • Four-year college degree (preferred); high school diploma or equivalent required
  • Focuses on delivering outcomes despite obstacles, seeks out challenges as opportunities to grow, takes unexpected setbacks in stride, and is able to galvanize self towards goals and impact
  • Spanish (preferred)
  • Able to work 10:00am –6:00pm (virtually) or 11:00am –7pm (in-person) Monday through Friday and occasionally on weekends, program necessity requires
  • Valid driver’s license and clean driving record required and ability to pass College Track’s drivers clearance process

Additional Requirements
College Track requires that the holder of this position be fully vaccinated, and boosted (if eligible), against COVID-19, as defined by the CDC. College Track will require proof of vaccination and a booster shot from all future employees. New hires who are booster eligible but have not yet received the booster shot will have 60 days from their date of hire to do so.

Compensation & Benefits
College Track offers a competitive, region-specific, salary based on the organization’s compensation philosophy, grounded in market data. We also offer comprehensive health & welfare benefits and top-of-the-market paid time off. A complete look at the benefits College Track offers full time benefits eligible employees can be viewed here.

To apply

Please upload a PDF resume and thoughtful cover letter with your application. We will only contact candidates chosen for further consideration. No phone inquiries please. To apply, follow this link:

College Track works to remove barriers for first generation college students on their journey to college completion. Our commitment to removing barriers for first generation college students doesn't stop when college ends. While we hire great people from a wide variety of backgrounds, we especially encourage applicants who identify as first-generation college graduates to apply for open opportunities on staff.
College Track is an equal opportunity employer fully committed to achieving a diverse workforce. College Track does not discriminate on the basis of race, age, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, or gender identity or expression.