A Place Called Home,

Senior Program Manager-IMPACT

1 month ago
Employment type
Los Angeles

Under the direction of the Associate Director of Teen and Young Adult Services, the Senior Program Manager for the IMPACT program serves as the co-visionary and expert implementer for Opportunity Youth/IMPACT programming and community partnerships. Opportunity youth represent our most vulnerable population, which includes systems-involved youth, youth who are neither enrolled in school nor participating in the labor market, youth involved in the foster and group home system; and/or who are facing adversities or hardships that would make it difficult to successfully transition to adulthood.

The Senior Program Manager is responsible for leading complex programs and partnerships. The ideal candidate is a dynamic and goal driven professional that understands the target population and has both the knowledge and experience with implementing best practices to support Opportunity Youth. The IMPACT Senior Program Manager will interact with various community organizations, educational institutions, public agencies to improve the education and employment outcomes for young adults who are currently disconnected from educational institutions and/or the workforce. The Senior Program Manager works collaboratively with the IMPACT Program Coordinator and serves as a model who motivates the entire program's team to ensure IMPACT members have intentional and effective programming which help them achieve their goals. They also provide guidance and training for all staff in how to engage and interact with this vulnerable population.The Senior Program Manager works collaboratively with the IMPACT Program Case Manager to ensure IMPACT members have a Member Intervention Plan and Goals that addresses their individual needs and supports their transition to adulthood and independence. The Senior Program Manager is responsible for the oversight and implementation of program administration, member recruitment, member plan development and support, and data gathering and tracking. The Senior Program Manager provides guidance and works interdependently with IMPACT program staff to ensure the planning and execution of daily functions and logistics for successful program implementation, recruitment, engagement and retention, and member goal completion is achieved. The Senior Program Manager provides guidance and works collaboratively with the Program Coordinator and other APCH collaborators, to develop a robust program calendar in alignment with the overall programmatic goals. The Senior Program Manager will support monitoring member behavior to those that serve as barriers to goal completion, and also to prevent and/or de-escalate injurious and destructive behavior on campus. The Senior Program Manager works collaboratively with Program Leadership, specifically the Senior Director of Programs and Associate Director of Teen and Young Adult Services in vision setting, strategic planning and supporting the overall function and success of the program.


  • Program Management
  • Overall responsibility for holding the vision of the program while ensuring program goals and objectives are being consistently met
  • Work closely with Program Leadership to set department goals and direction for program growth
  • Collaborates with the Counseling Department to create mental health programming and ensure youth have access to mental health support
  • Responsible for overseeing the implementation of the IMPACT Program, which includes recruitment, onboarding processes, partnerships, weekly programming, special opportunities, attendance, data tracking and case management documentation
  • Develop, design and ensure execution of youth-centered approach, outcome driven curriculum for ongoing and new IMPACT programming in alignment with the agency and department goals
  • Provides oversight and direction to program staff, independent contractors, and volunteers to ensure the successful delivery of programs and services
  • Responsible for the supervision of IMPACT Program Staff, including conducting 1:1 meetings, completing staff evaluations, training staff on best practices and providing ongoing support
  • Work closely with IMPACT Case Manager to establish Member Profiles for each member that includes an intake form, needs assessment, goal sheet, and Member Intervention Plan (MIP)
  • Works closely with IMPACT Case Manager to ensure Member Intervention Plans (MIPs) are alignment with member goals to support goal completion and member retention
  • Works closely with the IMPACT Program Coordinator to ensure timely and intentional planning for program semesters are completed and solidified
  • Work closely with the Program Coordinator to ensure that meetings are had with all Independent contractors to create program curriculums that align with the interest of the IMPACT Members
  • Responsible for, at minimum, monthly member file audits to ensure compliance with program policies, documentation protocols and onboarding procedures
  • Create and manage supervision duties and protocols for IMPACT program, including Saturday programming and events
  • Lead program evaluations, member surveys, and other data tracking efforts for the IMPACT program
  • Responsible for staying informed of best practices and research as it relates to supporting opportunity youth, this includes attending workshops and conferences, participating in workshops with other practitioners, etc.
  • Provides regular outcome and evaluation reports to the Sr. Director of Programs
  • Partnership Development and Management
  • Develop partnerships and maintain collaborative working relationships with partner agencies, government partners, Youth Support Teams, Educational Institutions and philanthropic partners to increase resources and collaboration across systems and silos and to provide effective wraparound support
  • Engage in recruitment presentations with different organizations catered to recruit members from the criteria IMPACT caters to
  • Works closely with the TYAS leadership to identify potential partners
  • Responsible for developing and maintaining relationships with partner organizations that can serve as recruitment sites and service referrals
  • Responsible for setting and successful execution recruitment and retention strategy and goals
  • Responsible for vetting of program facilitators, independent contractors, speakers, and opportunities
  • Works APCH Program Leadership to facilitate and support the relationship with onsite educational partner DaVinci RISE ensuring the effectiveness of the partnership and maximizing student participation in APCH programs and services that support high school completion and college and/or work readiness
  • Collaborates with the onsite educational partners leadership team to provide integration of services from RISE to APCH
  • Play a collaborative role by facilitating and creating RISE partnership agendas with the support form the RISE site administrator
  • Support the IMPACT Program Coordinator in the development of the APCH/RISE Collaborative meetings
  • Manage and facilitate the meeting and agenda for the APCH/RISE Partnership meetings
  • Program Coordination
  • Provide vision and guidance to the Program Coordinator in setting the calendar of events, program and class offerings, community building activities, field trips, and special opportunities for each semester
  • Responsible for oversight of program logistics coordination and execution, including space reservations, confirming independent contractors, lunch service, transportation requests (via apch or external transportation partner), facilities set-up, equipment needs, etc.
  • Plan and forsee for common challenges that may arise in oder to proactively troubleshoot and problem solve
  • In charge of leading recruitment efforts, with assistance from the Program Coordinator, which includes developing marketing materials, a recruitment plan that includes target goals and systems for tracking efforts and outcomes
  • Responsible for approving independent contractors, curricula, invoice requests, and reviewing monthly reports from instructors
  • Communicate with members & members stakeholders (Probation officers, foster parent/guardian, instructors, etc) about upcoming events, forms that need to be submitted, transportation needs, etc.
  • Assist contractors and staff in classroom management
  • Provide instruction and serve as substitute instructor when needed
  • Member Care
  • Responsible for building rapport, inspiring and finding unique ways to offer hope for members
  • Support in monitoring designated program activity areas
  • Circulate throughout campus including instructional spaces and general areas to serve as a consistent and supportive presence to members throughout program hours
  • Provide mediation in conflict situations between members and staff (if necessary) to prevent behavioral crisis
  • Prevent and de-escalate harmful behavior in a behavior crisis situation to reduce members risk of injury and ensure safety of others, using Nonviolent Crisis Prevention and Intervention (CPI) strategies
  • In most severe circumstances, where member behavior presents immediate safety concerns, provide physical restraint (learned via appropriate training) as means of removing member from the situation and de-escalation
  • Provide mediation in conflict situations between members and staff (if necessary) to prevent behavioral crisis
  • Ensure wraparound care for members by developing systems to connect members with appropriate APCH departments, staff and resources
  • Provide one-on-one support to members and direct each to appropriate resources and programs
  • Responsible for ensuring completion of detailed reports in the case of an incident prior to the end of the program day
  • Model communication and interaction that respect and include all individuals and their languages, abilities, religions, and cultures
  • Oversight of support staff and volunteers for special events and serve as primary chaperone as necessary
  • Provide supervision and support of members in IMPACT programming at off-campus events and field trips
  • Maintain confidentiality requirements at all times
  • Administration
  • Create and manage department budget, program expenses tracking, and submitting check requests for program supplies and independent contractors
  • Responsible for developing and maintaining the Department Handbook, which includes program protocols and policies
  • Responsible for the financial oversight of department grants
  • Support with gathering relevant data and information for monthly/quarterly reports, grant requests and general updates as requested
  • Create and submit paperwork and reports in a timely fashion
  • Communicate effectively, both orally and in writing
  • Attend all required meetings (Staff, Supervisor, team, etc.)
  • Facilitate program specific team meetings
  • Support other team members in carrying out center protocols, rules, and policies
  • Other administrative duties as assigned

The Expectation
The ideal candidate for the IMPACT Senior Program Manager position will be an individual who carries high personal and professional standards, is high energy by nature, and enjoys partnering with others to achieve successful outcomes. To be successful in this role the Program Manager will focus on achieving excellence of service and performance in the five core competencies identified by the agency: integrity & trust, adaptability, accountability, learning and development and compassion. As a Program Manager, the candidate will also be expected to excel in the five management competencies of: motivating others, communication, managing systems, leadership, work quality and innovation. The candidate will embrace the APCH culture of a learning organization and strive to constantly improve upon systems and services for the benefit of our employees and our constituents; and will be demonstrably committed to their own ongoing personal and professional development. Our culture encourages individuals to speak up, we respect diversity of thought, and we look to our staff to be candid with concerns and constructive suggestions. Together, we can continue to take APCH to even higher levels of excellence and service to the community.

Technical and Performance Skills

  • Excellent Oral and Written Communication Skills
  • Professionalism
  • Customer Service
  • Time Management
  • Ability to Multitask
  • Flexible
  • Mission-Driven
  • Dedicated to excellence
  • Detail-Oriented
  • Strong Organizational Skills
  • Microsoft Office Skills
  • Bilingual (Spanish/English) Preferred


  • Minimum 3 years experience in providing behavioral intervention or behavior management services to moderate to severe emotionally-disturbed individuals
  • Bachelor's degree in psychology, mental health, behavior management, human services, or a field closely related to the knowledge and abilities of this classification; MSW Preferred
  • Certification in Crisis Prevention and Intervention (CPI)
  • Knowledge of Applied Behavior Analysis (ABA) preferred
  • Knowledge of Young adult basic theories and concepts of behavioral/emotional disorders
  • Knowledge and experience with Behavior modification techniques and strategies.
  • 2 years of management experience

Physical and Mental Demands

  • Able to work in a dynamic and high noise level environment typical of a youth center
  • Walking, standing required on daily basis
  • Sitting and use of hands/vision for computer work for extended periods of time
  • Lift up to 25 pounds occasionally
  • May require the ability to lift, move, or restrain members either with assistance and/or skilled techniques
  • May require a valid California driver's license and the availability of private transportation or the ability to obtain transportation.

Additional Information

  • Available to work Saturdays (when applicable)
  • Ability to learn and apply most current information, theories, techniques, and practices of the field;
  • Maintain focus and emotional control in stressful interpersonal situations;
  • Implement behavior interventions and supports in a way that aligns to Trauma-Informed Care and Restorative Practices
  • Recognize potential hazards in the workplace and ensure that they are addressed;
  • Intervene in conflicts to facilitate communication and resolve problems;
  • Maintain an approachable manner and build rapport with others;
  • Monitor and manage physical, verbal, and emotional member interactions
  • Persuade others to consider and adopt different point of view in a behavior crisis situation;
  • Respond quickly to changes in the environment;
  • Evaluate situations and context and exercises discretion and judgment to choosing courses of action;
  • Perform physical activities that may involve strength, flexibility and balance;
  • Communicate effectively, both orally and in writing;
  • Model communication and interaction that respect and include all individuals and their languages, abilities, religions, and cultures
  • Identify when members need more clinical support and refer to APCH Mental Health Team

APCH COVID-19 Vaccination Policy
All new hires must provide proof of their first dose of the vaccine on the first day of employment, if not fully vaccinated, and will have 30 days from their date of hire to complete their COVID-19 vaccination and submit proof of completion to the organization’s HR department. All fully vaccinated staff must also provide proof of their booster vaccine once eligible.

A Place Called Home provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including but not limited to pregnancy), gender expression, gender identity or sexual orientation, military and veteran status, medical condition, ancestry, marital status, citizenship national origin, age, physical and/or mental disability or genetics. In addition to federal law requirements, A Place Called Home complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.Please let us know if you are an APCH Alumni/ae
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