Initiating Change in Our Neighborhoods Community Development Corporation (ICON CDC),

Senior Business Counselor - Bilingual Spanish Speaking

Posted
12 days ago
Employment type
Full-Time
Location
Los Angeles

A Senior Business Counselor provides business advising and technical assistance to microenterprise and small business owners and/or businesses impacted by COVID-19 in all facets of starting, managing, and growing a small business. The Senior Business Counselor will provide small businesses impacted by the COVID-19 pandemic and will assist in stabilizing, recovering, and rebuilding. by providing expert advice, analysis, and solutions that will enable existing businesses to develop and expand. Their duties include developing business plans, advising on financial matters, identifying areas for growth within a company increasing productivity and profitability, improving on marketing strategy, and performing risk analysis.

Core responsibilities
• Provide one-on-one individualized business advising and technical assistance to microenterprise and small business owners and/or businesses impacted by COVID-19 to identify business needs and provide best practices to assist with stabilizing, recovering, and rebuilding their business.
• Manage the execution of the response and recovery work plan to support businesses as they restart, stabilize and recover by analyzing the specific business and industry data in finance, marketing, management, and operations, supporting the development of business plans and financial packages, calculating and interpreting financial statements; troubleshooting to identify problems and areas for improvement, operations management, and legal structures
• Perform outreach to businesses, provide support, refer them to available resources and serve as a business community advocate for recovery help.
• Identify other technical assistance providers that support the growth of small businesses and utilize those services as appropriate for client success.
• Assist with organizing and promoting high-quality collaborative business training programs that are responsive to the needs of the business community.
• Maintain accurate, complete, timely, and confidential client files in the Salesforce database for review and reporting
• Obtain feedback from clients regarding services provided, including satisfaction, impacts, and success
• Support activities to ensure the center meets or exceeds annual goals and milestones and operates in compliance with program and network policies and procedures
• Ensure all clients served have completed the client registration process and track all client sessions with detailed notes of services provided and advice given.
• Maintain detailed tracking of economic impact for businesses served.
• Client needs may require some evening or weekend appointments in person or by phone or e-mail or travel from the BSC location to a client’s business location in the region.

QUALIFICATIONS

Experience-Education
• Minimum Education Experience: Associate in Science in Business Administration for Transfer (AS-T Business Administration) degree or related field.
• Preferred Education Experience: Bachelor’s degree in Business administration (B.A.) or related field marketing, finance, and management from a four-year college or university
• Preferred Experience: 10+ years of relevant work experience providing consulting, advising, coaching, and technical assistance to Micro and small businesses and establishing relationships with local elected officials, CBOs, and local leaders and organizations affiliated with entrepreneurial programs, small business programs, and/or economic development programs.

Knowledge-Skills
• Demonstrate effective interpersonal and communication skills, including written skills, public speaking, active listening, attention to detail, creative problem solving, and the ability to handle difficult people.
• Possess the ability to prioritize, organize, coordinate and complete complex tasks using independent judgment, accuracy, and speed
• Consultation/Advising Skills – ability to effectively analyze, interpret, and advise clients from various industries on multi-faceted business concepts to a positive outcome that directs their path to success. Must be able to help clients with all facets of the business planning process.
• Presentation/Facilitation Skills – ability to present, facilitate and lead small and large groups
• Technical Capability –strong proficiency in fundamental office and computer equipment as well as software programs such as Microsoft Office Suite, CRM platforms, and cloud-based software applications.
• Adaptability – ability to modify actions, direction, or approach to changing situations and expectations in a respectful and professional manner
• Teamwork Oriented – the ability to effectively align within a collaborative effort to achieve common goals and outcomes and work for the good of the team.
• Personal Effectiveness/Time Management - ability to strategically utilize time and resources to manage priorities, timelines, deadlines, and details under pressure, with accuracy, and to a high level of proficiency.
• Ability to provide quality customer service and demonstrate a commitment to professionalism and client satisfaction,
• Business Insight – keen ability to analyze, understand and deal with a business situation in a manner that is likely to lead to a positive outcome.
• Bilingual Spanish speaking/writing preferred.
• Ability to travel with access to reliable transportation, and a valid driver’s license.

The position may require non-traditional hours to provide technical assistance to businesses in need of services.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the following physical demands may vary depending on assigned duties.
• Primarily sedentary work, but also requires standing, walking, stooping or crouching, kneeling, crawling, reaching, pushing, grasping, lifting, feeling, hearing, and talking.
• Requires the ability to exert up to 15 pounds of force occasionally to lift, carry, push, pull or otherwise move objects.
• Must be able to concentrate on detailed information over an extended period of time.
• Ability to effectively use a computer. Finger dexterity required

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the following work environment may vary depending on assigned duties.
• Works in an office environment where the noise level is moderate.
• This is a full-time, Exempt, Permanent Salary Pay position, 40 hours per week with Private Medical, Dental, and Vision Insurance, Retirement Plan (401k, IRA), Paid Time Off (Vacation, Personal, Sick & Public Holidays) and Professional Development

To apply

For more information about this position or to send us your resume, please email Lorraine Garcia, Operations and Compliance Manager at lgarcia@iconcdc.org