Director, User Experience
- 1 month ago
- Employment type
- Los Angeles
The California College Guidance Initiative (CCGI) is looking for a leader and manager with expertise in user research and user experience to join the CaliforniaColleges.edu Team. As a division leader, you will provide strategic leadership and mentorship to the User Experience division, which is responsible for delivering the user experience of CaliforniaColleges.edu.
Our ideal Director, CaliforniaColleges.edu User Experience has extensive experience developing, driving, and leading user experience and user research teams. This person can comfortably collaborate across teams/divisions who develop content for our users. They can quickly apply learnings to inform strategy and iteration of processes.
You will manage a team of four including direct management of two staff. Additionally, you will be a member of CCGI’s Expanded Leadership Team. You will report to the Chief Technology Officer.
You will be part of a team that works to solve large-scale, system-level problems. This requires that you be comfortable working with unknowns and ambiguity and have the ability to move from ambiguity to concrete solutions. You should have a passion for promoting public education and advancing educational equity.
What Will You Be Doing?
- Develop and lead the division that designs the user interface of CaliforniaColleges.edu.
- Mentor and grow members of the User Experience division, such as a user experience designer and a user researcher. This includes helping them develop processes that support the use of user experience best practices throughout the CaliforniaColleges.edu Team.
- Develop and maintain a process for obtaining user feedback from students, educators, and parents.
- Support the user researcher with gathering research on our users (including surveys, focus groups, etc.) to ensure the lessons, content, and tools we provide students, educators, and parents both solve for their needs and can be utilized without facilitation.
- Support the Deputy Director, CaliforniaColleges.edu User Experience with the development of usability studies.
- Model data-driven decision-making and improvement.
- Plan, facilitate, and participate in CaliforniaColleges.edu Team meetings.
- In partnership with other Directors on the CaliforniaColleges.edu Team (Student Experience and Integrations) ensure the CaliforniaColleges.edu Team aligns priorities and works towards common goals.
- Participate in CCGI’s people-manager workgroup, eager and prepared to actively grow management skills.
- Provide thought partnership to other CCGI Directors, Chief of Staff, Chief Technology Officer, and the President, including via participation in CCGI’s Expanded Leadership Team.
- Model CCGI’s values (equity, student focus, transparency, integrity, relationship-based collaboration) both in action and in how decisions are made.
What Is Your Formal Education Experience?
- Relevant bachelor’s degree, equivalent work experience, or a combination of both. Master’s degree preferred.
- Minimum of seven (7) + years of experience working in user research and user experience.
- Minimum of five (5) + years of experience leading and growing a UX team.
What Intangibles Do You Need?
- Self-directed and proactive problem-solver.
- Clear, confident, and attentive verbal communicator.
- Excellent professional judgment.
- Ability to:
- Write with attention to accuracy, audience, and concision.
- Communicate complex information simply.
- Collect and analyze information, problem-solve, and make decisions.
- Commitment to developing and maintaining trusting professional relationships.
- Demonstrated ability to organize, prioritize, and manage multiple projects and tasks simultaneously.
- Stellar organizational skills and attention to detail.
- Ability to retain and apply new knowledge.
- Comfort with and ability to easily transition between independent and collaborative tasks.
- Ability to model, provide, and receive feedback.
- A desire to work in a team culture that embraces collaboration and learning, data-driven practices, direct feedback, documentation, due diligence and preparation, professionalism and kindness, self-reflection, strategic thinking, and vulnerability.
- Leads with an intentional focus on building teams that engage different perspectives, experiences, and strengths.
- Demonstrated ability and continued desire to coach, mentor, lead, and manage in a virtual environment.
- Dedication to continuing to grow management and leadership skills.
More about the CaliforniaColleges.edu Team
CaliforniaColleges.edu Team is comprised of four divisions:
- Student Experience: Responsible for the development and iteration of content and tools for students.
- Educator Experience: Responsible for the development and iteration of content and tools for educators.
- Integrations: Responsible for integrations with postsecondary and financial aid institutions.
- User Experience: Responsible for gathering data from users and designing new or enhanced features to meet user needs.
The team is composed of individuals, working remotely across California, who drive the content, tools, and design of CaliforniaColleges.edu. Not all of us have a product development or technical background, but we believe in continuous learning and are deeply self-motivated.
Our team includes content experts, product managers, an engineer, a user experience designer, and a user researcher. The team does NOT include developers. We work closely with a client lead and developers at our vendor to handle this portion of the product.
This is a new role for the team. We hired our first user experience designer about 2 years ago. One of our longest-tenured staffers moved into a user research role a few months ago. We are keen for you to bring experience that you can impart to the rest of us, but we also need you to be interested in building and improving your skillset. You need to be low-ego enough to always take the initiative to learn more.
More about CCGI
CCGI works to ensure that all 6th-12th grade students in California have access to a systematic baseline of guidance and support as they plan, prepare, and pay for postsecondary education and training.
This baseline is provided by CaliforniaColleges.edu, which provides California students and educators with a wide range of college and career planning information and tools. The site also houses, audits, and transmits student data to help ensure more accurate and efficient decisions regarding admissions, financial aid, and course placement. CCGI provides technical assistance, support, and training to K-12 school districts in order to support students, counselors, and parents with the systematic use of CaliforniaColleges.edu, including its transcript-informed tools.
CCGI is a positive, diverse, and supportive culture.
Everyone at CCGI works remotely. We are all located in various parts of California. We rarely meet in person. Instead, we make use of tools, such as ZOOM, Slack, and Salesforce, to communicate and document our work.
CCGI is housed at the Foundation for California Community Colleges but is an autonomous initiative with its own mission, goals, and leadership team.
The Foundation for California Community Colleges (Foundation) is committed to providing an environment of mutual respect where equal employment opportunities (EEO) are available to all employees and applicants without regard to race, color, ancestry, national origin, genetic characteristics, sex, gender identity, gender expression, sexual orientation, marital/parental status, political affiliation, religion, age, disability, pregnancy, childbirth, breastfeeding or veteran status. In addition to federal law requirements, the Foundation for California Community Colleges complies with applicable state and local laws governing nondiscrimination in employment.
The Foundation for California Community Colleges is committed to workplace policies and hiring practices that comply with federal, state, and local law. During the hiring process, the Foundation is interested in hiring qualified candidates who are eligible and authorized to work in the United States. However, at this time, the Foundation is not able to sponsor visas. As a result, the Foundation cannot hire applicants that currently, or in the future, require immigration sponsorship for work authorization (i.e., H1B or F1 Student Visa).
Apply for this position here: https://foundationccc.wd1.myworkdayjobs.com/en-US/fccc-careers/job/California-Remote/Director--CaliforniaCollegesedu-User-Experience_JR100171