The Foundation for California Community Colleges is on a mission to double its impact in the next 10 years. We are a group of relentless optimists and innovators in education, working collaboratively with public and private partners to help improve the student experience and expand pathways to economic and social mobility in communities across California. We are seeking a Technical Training and Support Specialist to join the Foundation in its mission of benefitting, supporting, and enhancing the California Community Colleges—the largest and most diverse system of higher education in the nation.
What You’ll Do
The Foundation for California Community Colleges is seeking an individual to join our Success Center team who has experience, dedication and motivation to support the Vision for Success, our Center’s goals and activities, and an inclination toward building long term relationships across our organization, the Chancellor’s Office and the system of 116 California Community Colleges. Our Center’s role is to support the California Community Colleges Chancellor’s Office and Foundation in implementing the Vision for Success. This work is engaging, fast paced, and ever evolving. Our team is committed, goal oriented and future focused. This position will be charged primarily with ensuring that technical training for all system professionals to use the Vision Resource Center—a new learning management system—is available statewide and strategizing on how to increase and maintain user support. This training and support for accessing virtual professional development supports Guided Pathways implementation across the whole system of community colleges.
What you bring
- Train and engage system administrators on managing their own college and district portals to use the Vision Resource Center for professional development.
- Responsible for servicing support tickets in Jira support portal.
- Participate in weekly office hours for local system administrators.
- Participate in quarterly technical adoption meetings with local system administrators.
- Perform systems administration tasks for global access of the platform.
- Collaborate across VRC team to create and promote asynchronous virtual trainings for the use of the learning management system.
- Collaborate with partners to integrate trainings into other system-wide professional development developed and managed by the Chancellor’s Office.
- Work closely with the Chancellor’s Office, institutions, CCC professional organizations, and other stakeholders to understand their needs and adapt training to user feedback.
- Utilize best practices for virtual training of adults in professional settings.
- Demonstrate comfort in working in a virtual collaborative platform for most interaction.
Ideal Candidate Qualities
- Has demonstrated skill in deploying a learning management system.
- Ability to work effectively in a remote setting.
- Has general knowledge of the California community colleges and higher education issues.
- Capable of having work be informed by a system view of the California community colleges.
- Must be a self-starter, quick learner, highly motivated and able to work on a fast-paced team.
- Must be a good collaborator, able to build and maintain collaborative working relationships with highly diverse stakeholders across a number of involved systems and up and down chains of command.
- Is an excellent listener, able to synthesize and analyze various and disparate opinions and ideas.
- Must demonstrate detail orientation.
- Ability to plan sprint work collaboratively and execute with the highest level of quality.
- Ability to think and act creatively in service of the larger project and team goals.
- Ability to exercise good judgment and escalate critical issues and sensitive matters as necessary.
- Passionate about providing students with stronger pathways to education and building a more just and equitable California overall.
- A self-starter and quick learner who is highly motivated and outcome-oriented, always seeking innovative approaches to project execution.
- A strategic and creative thinker who can problem-solve, working within and across teams to swiftly respond to needs identified across the California Community Colleges.
- Practices ownership, takes accountability, and has the ability to project manage, prioritize tasks, and deliver quality products on time with limited supervision.
- Ability to work on a fast-paced team and build and maintain collaborative working relationships with internal and external stakeholders.
What we Offer
You’ll join a group of mission-driven, passionate, equity-minded individuals with a strong desire to impact and change lives for the better through education. As the official nonprofit auxiliary to the Chancellor's Office, we aim to ensure our team reflects the diversity of the California Community Colleges and the 2.1 million students, campuses, and communities it serves. Individuals are hired for their deep understanding of each population’s unique needs and will join a collaborative environment where each team member plays an important role in helping Californians across all communities improve their social and economic mobility and build a better future for themselves and their families.
We operate from an office located in downtown Sacramento’s thriving R Street corridor. We take a strategic and comprehensive approach to investing in our people, fostering an environment for employee growth, and providing diverse opportunities for continued learning, professional development, and advancement.