Elizabeth House is a faith-based nonprofit in Pasadena, CA serving pregnant women and their children experiencing homelessness. We are committed to ending the cycle of homelessness and abuse in women and children through comprehensive case management, counseling, educational classes, prenatal care, and resources throughout pregnancy and beyond. Our goal is to empower women to live healthy, holistic lives and become the best mothers they can be. We serve an average of 15-20 families per year in our Residential Program, 120 families through Alumni Services and offer expanded services to families in the community through our Center for Mother and Child Wellbeing.
The Program Manger supports the organization through program management and growth; quality enhancement; community engagement; sustainability and replication. This position refines and formalizes best practices developed over Elizabeth House’s 27+ years of operation through oversite, assessment, and management of our programs for residents, alumni and community-based clients. The Program Manger oversees quality program delivery across the organization, but specifically for the Center for Mother and Child Wellbeing, the community-based based program serving pregnant and parenting mothers who do not need shelter but do need support. This role collaborates with both the Program Team and the Development Team in ensuring quality program delivery and outcomes. Additionally, the Program Manager strengthens new and existing community partnerships, provides case management and supervision, and assists in training staff and volunteers.
- Program Planning and Management – Residential, Alumni, Community
- Conduct on-going assessments of client needs to determine current effective services and areas for enhanced and/or expanded programming
- Management of class and program curriculum, including collaboration with Program Team in creating workshops.
- Inventory and updating of resources, including posting resources to Alumni Facebook page and creation of a monthly Resource Bulletin
- Teacher recruitment, onboarding, training, and ongoing support including managing teacher contracts and collaborating with scheduling
- Development, research and implementation of program tools and trainings for staff
- Oversite of quality program delivery of the Center for Mother and Child Wellbeing
- Management of the EH Scholarship Program, providing oversite to the Scholarship Committee and communicating with all applicants
Case Management and Supervision
- Meets with residents, alumni, and their children to fill out an application for the EH Scholarship Program, including an initial screening, follow up for interviews, communication regarding decision, and case management support as needed.
- Conducts Education and Employment assessments with residents, alumni, and community-based clients to discern vocational pathways. Additionally, assists with resume, cover letter and job search.
- Supervises Case Manager(s) and manages the onboarding and occasional supervision of interns.
- Oversees Community Client Case Management
- Assists as needed in residential and alumni case load
- Network/collaborate with other local organizations to synergize, refer clients, share organizational resources, increase resources for clients, apply for funding, conduct studies and research, and deliver community services
- Work with Development Team in promoting the Center
- Participate in community alliances for the promotion of family, maternal and child wellness, while growing advocacy efforts.
Quality Control and Evaluation
- In coordination with grants and current evaluation tools, assess and improve key areas for program and client outcome evaluation
- Refine tools and practices for measuring impact to ensure cohesive, consistent, high quality data collection, analysis, and reporting
- Build capacity for, implement, and manage internal systems for conducting outcomes measurement and assessment
- Oversee implementation of a centralized client database, including data entry, aggregation, and reports
- Work with the Development Team to identify and compose meaningful metrics and stories regarding client and organizational successes
- Forms – maintain and implement TIC in all forms and client related documents
- Assist Executive Director in training of staff, volunteers, and board in Equity, Diversity, and Inclusion
- Develop an EDI Resources inventory
- LCSW or MSW
- Bilingual Spanish/English preferred
- 5+ years working with programs for women and children who have experienced trauma and/or have been a part of marginalized groups.
- 2+ years experience developing and implementing new programs, trainings, curriculum, evaluation, data collection, and quality improvement practices
- Highly detail oriented with a passion for producing quality program outcomes and tools that benefit clients and direct-service teams
- Excellent written and organizational skills
- Strong leadership, communication, and management abilities
- Highly proficient in MS Office
- Experience participating in strategic partnerships with peer organizations and community partners. Managing and initiating community partnerships is a plus
- Flexible collaborator with the ability to take direction from multiple sources while asserting leadership
- A desire to contribute to a highly compassionate, hard-working, kind, collaborative, supportive and driven team
- Ability to work occasional nights, holidays, and weekends
This position is full time with benefits, salary range $50k to $60k commensurate with experience.