Union Station Homeless Services

Care Coordinator, Pasadena Move

Employment type
about 2 months ago
Los Angeles

TITLE: Pasadena MOVE Care Coordinator

DEPARTMENT Adult Programs

REPORTS TO:  Housing and Data Program Manager

Employment Status: Full-Time

Regular Hours Worked:  40 / Week, Non-Exempt

Hourly Pay: $21.63 



The Care Coordinator for the Pasadena MOVE program will assist clients during the lease-up process and will engage tenants to provide supportive services to promote housing sustainability and stability, linkage to employment services and mainstream resources, community integration, and improved health and wellness.  Additionally, the Care Coordinator will provide clinical services, within the scope of practice, to tenants requesting assistance.  This position is a time-limited, one-year contracted assignment with the City of Pasadena.

ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following:  

  • Accept, screen, and process referrals received from the Coordinated Entry System Adult and Family Matchers on behalf of the City of Pasadena Housing Department.
  • Conduct intake and enrollment with eligible clients, including assisting clients with gathering program eligibility documentation, and completing program intake forms.
  • Assist clients with accessing temporary housing, including shelter, until permanent housing is secured.
  • Support clients with the lease-up process, including meeting with property management, reviewing and signing their lease, and obtaining household necessities. 
  • Conduct comprehensive initial assessments. 
  • Develop individualized collaborative service plans for tenants.
  • Coordinate with USHS Housing Liaisons, City of Pasadena Housing Department, LAHSA housing location team, LEASE UP! & other resources to locate appropriate permanent housing.
  • Develop and implement a rental assistance plan that assists participants with paying their rent and other household expenses to maintain good standing with the landlord and Housing Authority.
  • Strive to recognize the best in each tenant and to support the meaningful change they seek through building relationships and utilizing motivational interviewing techniques and strength-based case management techniques.
  • Meet with each tenant on a regularly scheduled basis and document progress and strength in progress notes. 
  • Provide home and field-based services as appropriate.  
  • Transport tenants as needed to essential appointments that support their stability and housing retention.
  • Assist tenants with navigating and abiding by their lease obligations.
  • Support tenants with learning and practicing fiscal responsibility.  
  • Assist tenants with their physical and mental health needs by providing support and linkage to appropriate services.
  • Complete and submit required weekly and monthly program reports. 
  • Other duties as assigned. 



  • Work indoors in temperature-controlled environments with occasional exposure to outdoor weather and driving conditions.  The noise level in the work environment is usually moderate.
  • Stand and sit for long periods of time; move and walk to various locations; climb stairs, stoop, kneel, reach, pull, push, bend, twist, and occasionally lift and or move objects. Use hands to finger, handle or feel.
  • See, hear and speak clearly in order to give and receive information and instructions, perform administrative work, and drive motor vehicles including passenger vans.
  • Ability to interact with other employees, clients, customers, and members of the public.
  • Ability to work effectively under time constraints, prioritize work, multi-task, and adapt to changing work demands.
  • Gather, analyze, synthesize, and classify information.
  • Transcribe, enter, and post data.
  • Ability to respond effectively to sensitive inquiries or complaints.
  • May require exposure to blood-borne pathogens and infectious agents.
  • Requires use of a computer keyboard for substantial periods of time.
  • Able to travel to off-site meetings or other activities.



  • Knowledge surrounding poverty, homelessness, and social factors involved.
  • Understanding of modalities of treatment.
  • Understanding of recovery model principles and practices.
  • Ability to understand the needs of formerly homeless people with disabilities and to develop collaborative goals towards greater self-sufficiency and independence in the greater community.  
  • Ability to work autonomously with a minimal amount of supervision.
  • Ability to educate and empower clients in a variety of personal finance topics such as budgeting and responsible money management. 
  • Knowledgeable about services for homeless and low-income individuals throughout Los Angeles County.
  • Knowledge of the dynamics of chemical dependency, mental health issues, and the effects of homelessness. 
  • The ability to speak Spanish fluently may be required, depending on a specific assignment. 
  • Skilled in Microsoft Windows, Google Suite (Spreadsheets, Documents, Calendar, Tasks), Microsoft Office (Word, Excel, PowerPoint), and HMIS Homeless Management Information System (Clarity).
  • Must demonstrate excellent written and verbal communication skills.
  • Possess a valid California driver's license and have access to a properly registered vehicle.



  • Required to have at least one year of experience working with homeless individuals AND have a social work/mental health-related bachelor’s degree, or have a minimum of two years of experience providing direct mental health or intensive case management services. 
  • Have experience working with clients with employment barriers and/or mental illness, chronic health issues, and substance use disorders. 
  • Preferred experience and training in the following areas: homelessness, outreach and engagement strategies, intensive case management services, best practice models, mental health and substance abuse disorder services, crisis intervention, suicide assessment and prevention, affordable housing and public benefits applications, housing and landlord/tenant rights, eviction prevention, etc.


Union Station Homeless Services is an Equal Opportunity Employer

To apply

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