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CASA of Los Angeles

IT Coordinator

Employment type
Full-Time
Posted
8 days ago
Location
Los Angeles
Description

CASA of Los Angeles mobilizes community volunteers to advocate for children who have experienced abuse and neglect. The organization envisions a Los Angeles in which every child in the child welfare system has an advocate and the opportunity to thrive. CASA of Los Angeles is on a path over the next five years to expand services to children in LA County’s child welfare system so that it provides services to a meaningful number of the 30,000 children in the dependency court system every year.
Key to these efforts is growth in the number of volunteers trained each year, the number who stay active in a year, and in revenue raised from community partners and other donors.

Position Overview
The IT Coordinator provides technical support across the organization including support for the organization’s case management system (Efforts to Outcomes – ETO), Office 365 and other software and systems, as required.

Essential Functions: 

  • Institute protocols for the safe use of IT systems across the organization.
  • Collaborate with IT provider and CASA staff to help determine the most suitable IT choices for data storage and security.
  • Identify cyber security threats and train CASA staff and volunteers to prevent cyber security attacks.
  • Provide technical support and training for systems including Office 365 (Outlook, SharePoint, OneDrive), ETO, and others.
  • Act as liaison between CASA staff and IT provider.
  • Collaborate with IT provider to perform troubleshooting and repairs (devices, hardware, etc.)
  • Perform maintenance activities in ETO.
  • Collaborate with IT provider to monitor and maintain licenses and upgrade schedules for all hardware and software.
  • Provide prompt, high quality technical support to CASA staff and volunteers - by telephone, email and in person.  
  • Provide ad hoc and formal training, in small groups and one-on-one as requested. 
  • Additional responsibilities as assigned. 

 

Qualifications 

  • BA/BS degree in a related field
  • Minimum of 2 years’ experience providing computer software or hardware support
  • Proven experience as IT coordinator or similar role
  • Experience in network management and help desk support
  • Database management ETO experience a plus
  • Ability to troubleshoot and repair issues
  • Strong knowledge of Exchange Online Management, Office 365 and MS Office Suite
  • Experience with cybersecurity and cybersecurity training
  • Excellent customer service skills and ability to work with a wide variety of people at various skill levels
  • Ability to display tact and good judgment in dealing with varying situations
  • Willingness to continually learn industry trends and implement best practices
  • Strong communication and interpersonal skills
  • Great attention to detail

 

Physical/Mental Requirements and Work Environment

  • Temporarily remote, however will be in an office environment with varying levels of noise and foot traffic. 
  • Office environment consists of moderate fluctuations in air temperature.
  • Physical requirements include seeing, listening, speaking, standing, bending, reaching, sitting, grasping, fingering, repetitive motion both hands/feet, and walking.  Lifting requirement is up to 20 lbs.

 

CASA of Los Angeles promotes equal opportunity for all employees and applicants. In doing so, we comply with local, state, and federal laws and regulations to ensure an equal employment opportunity for everyone. We don’t discriminate in employment opportunities or practices on the basis of race, ancestry, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, citizenship, military service obligation, veteran status or any other basis protected by federal, state or local laws. Our policies and personnel practices are intended to ensure that all of us are treated equally with regard to recruiting, hiring, and advancement, and our decisions on employment are made to further the principle of equal employment opportunities for employees.

To apply

You can email your resume and cover letter to [email protected] or apply at this link:
https://recruiting.paylocity.com/recruiting/jobs/All/bf910b7e-602e-40d9-ba3b-ccf28e4e9162/CASA-of-Los-Angeles