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Head of Warehouse Operations

Employment type
4 months ago
Los Angeles

Baby2Baby is a non-profit organization that provides children living in poverty, with diapers, clothing and all the basic necessities that every child deserves. In the past decade, Baby2Baby has distributed over 150 million items to children in homeless shelters, domestic violence programs, foster care, hospitals and underserved schools.

Position Overview

Reporting to the Chief Financial Officer, the Head of Warehouse Operations will be responsible for the day-to-day operations of our warehouse located in Culver City (HQ) and our Distribution Center. The location of our distribution is to be determined but will be within 45 minutes from HQ. The Head of Warehouse Operations will be responsible for implementing process improvements required to support Baby2Baby’s growth over the next 5+ years. This individual will also work closely with our CFO to improve our inventory management and ensure timely reporting of in-kind donations. This new position will oversee the teams responsible for shipping, receiving, and fulfillment operations at Baby2Baby; ultimately, the Head of Warehouse Operations will ensure productivity targets are achieved and that all warehouse processes are running smoothly and efficiently. The Head of Warehouse Operations will serve as a key partner to the Executive team as we continue to expand our distribution of essential items to partners in Southern California and across the United States and work closely with the Chief Operating Officer on all program initiatives.

Duties and responsibilities

  • Manages a growing team of warehouse lead, managers, and 10+ warehouse associates in two locations.
  • Strategically manages warehouses in compliance with organization’s policy and vision.
  • Ensures warehouse management system (WMS) is a trusted source-of-truth for available inventory, orders in progress, and outbound shipments.
  • Maintains accurate inventory quantities via regular cycle counts; ensures strict adherence to receiving processes for accurate inventory reporting; and oversees the sorting and valuation process of in-kind donations.
  • Produces reports regularly (inbound, outbound, low stock, etc).
  • Tracks and analyzes key performance indicators and develop action plans to improve performance.
  • Drives process improvements and applies new technologies or inventions to increase efficiency.
  • Manages and develops direct reports; Recruits, coaches and motivates warehouse team.
  • Ensures employee safety and OSHA compliance.
  • Maintains an organized, clean, safe, and high-performing work environment.
  • Monitors and reports on operating budget; analyzing and improving upon deficiencies and variances.
  • Works closely with suppliers and vendors to ensure high quality of service and competitive pricing.


Required Qualifications 

  • 10+ years of warehouse management experience.
  • Proven work experience as a Warehouse leader managing daily operations of 50+K sq ft warehouse.
  • Expertise in warehouse management procedures and best practices.
  • Hands-on experience with warehouse management software, databases and tools.
  • Prior experience in apparel or oft goods a plus.
  • 5S methodology a plus.
  • Expertise in warehouse management procedures and best practices including safety and OSHA regulations.
  • Exceptional leadership and communication skills.
  • Strong decision making and problem-solving skills.
  • Proficient in Microsoft Office, including Word, Excel, PowerPoint, etc.


Baby2Baby is an Equal Opportunity Employer and is committed to fostering diversity within its staff.

To apply

Please submit your resume and cover letter detailing your relevant experience to [email protected]