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Membership Associate - Gift Processing

Employment type

Full-Time

Posted

4 months ago

Location

Los Angeles

Description

KCRW is Southern California’s flagship public radio station and has served the greater Los Angeles community, and beyond, for more than 40 years. The only charter NPR member station to combine news, culture, and music programming, KCRW seeks to inform, enlighten, and delight by serving the whole person.

KCRW is more than just a radio station. Supported in large part by members, KCRW is an integral part of the SoCal community; investigating, teaching, learning, and discovering for the audience and with the audience. Driven by the spirit of Los Angeles, KCRW opens doors to the worlds of music, art, literature, technology, architecture, food, entertainment, and storytelling, by creating inspired programming for curious locavores and passionate global citizens alike. Grounded by an unwavering commitment to ethics and integrity, KCRW’s exceptional team of journalists, producers, writers and storytellers, have received distinguished honors, including The George Foster Peabody Award, Edward R. Murrow Awards, and Corporation for Public Broadcasting Awards.

Membership Associate reports to the Senior Manager, Member Services. This position supports the daily member experience at KCRW. They communicate with potential and current members daily through email, over the phone, and in person. They are responsible for creating a positive experience with every interaction with any member as an opportunity to make a positive impact, to deepen KCRW’s relationship with that individual and increase their giving. They are responsible for all gift entry including individual checks, matching gifts, car donations, payroll, Donor Advised Funds (DAFs), bequests, etc.

This is a non-exempt, full-time position.

Here’s what you’ll do:

• Communicate daily with members through email, over the phone, and in-person
• Responsible for tracking and identifying trends in member communication to alert the team of issues or areas of improvement
• Process gifts including mail, uploads from online forms, vehicle donations, matching gifts, and employee workplace giving
• Serve as the point person for the lockbox and troubleshoot any issues
• Reconcile gift entry with finance as needed
• Send personalized acknowledgements as needed
• Help ensure member gift receipts and acknowledgements are received in a timely manner
• Oversee the matching gift program by providing confirmation of employee donations to employers and maintaining our list of known matching gift companies
• Process member requests including account updates, payment updates, membership inquiries, thank you gift requests, troubleshooting, etc.
• Maintains a robust knowledge of all KCRW offerings and member benefits
• Helps staff membership events as needed
• Perform additional tasks as required or assigned

 

Here’s what you’ll bring :

• 1-2 years experience in a membership/customer service/data processing role
• Strong communication and organizational skills
• A collaborative and innovative approach
• Strong email marketing and donor CRM experience, preferably Hubspot and Salesforce
• A love of KCRW and its mission

 

 

To apply

Applications must include a resume and cover letter to be considered.  KCRW is an equal opportunity employer and actively recruits to promote diversity in our workforce.  Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability or veteran status.

Please apply at https://jobs.jobvite.com/careers/kcrw/job/owFNdfwV?__jvst=job%20board&__jvsd=LA2050