LA2050
Propper Daley

Associate, Client Services, Individuals

Employment type
Full-Time
Posted
4 months ago
Location
Los Angeles
Description

 WHO WE ARE LOOKING FOR

At Propper Daley, we believe that everyone plays a role in creating positive impact in the world.  In order for us to best serve our clients and do so, it is critical for all of us to approach our work with accuracy, accountability, knowledge, and passion… because we are all working toward the same goals.

The primary function of this position is to support the day-to-day work of at least one high-profile social impact client who is focused on leveraging their platform to create change in social impact issue areas. 

Key methods through which you will do this include:

Project Management

Develop and execute against individual work plans and provide support to the client team to ensure all deadlines are met.

  • Independently develop and execute against detailed plans for assigned clients and ensure all deadlines for tasks and deliverables are met. 
  • Provide support to the internal client team and manager to enable team-wide execution.
  • Appropriately track hours against client work. 
  • Appropriately utilize organizational processes, including, but not limited to: Document organization; Time tracking system; Project management system.
  • Ensure client services third party vendors and partners receive timelines and next steps.
  • Support set up and tracking of budgets for client work.
  • Understand scope of work for clients and role of internal departments across work.  

 

Execution

Be able to independently execute work effectively and efficiently and support the client team to meet expectations. 

  • Support client team in meeting client expectations and have an understanding of client priorities. 
  • Contribute to the development, planning, and execution of fast-paced social impact activations and events.
  • Support the development of first drafts of work product (including internal documents and client deliverables) and ensure all work developed meets Propper Daley's quality control standards including proper grammar, proper formatting, integrity, and originality. 


Critical Thinking & Problem Solving

Understand how tasks relate, identify potential issues, and present solutions. 

  • Understand roles on the client team and how to appropriately leverage resources (such as Central Office Department, third party vendors, tools, etc.) available.
  • Conduct research and identify key findings to support development of client strategies and to develop recommendations within clients’ chosen issue areas.  
  • Contribute to the development of proactive and responsive strategic recommendations.
  • Identify potential issues in client work related to project management and issue-area knowledge and present solutions.
  • Track both internal and client feedback on developed strategies and deliverables. 
  • Continuously grow and apply client services expertise, knowledge of client issue areas, and knowledge of the larger social impact industry. 
  • Support management of analysis of executed strategies.


Communication

Have an understanding of what needs to be communicated and how internally and externally, and participate as appropriate. 

  • Build strong relationships and act as a point of contact for client work internally to support execution of the work. 
  • Build an understanding of what needs to be communicated to clients, partners, and internal teams, and support in communications, when appropriate.
  • Develop excellent written communications to support client work including, but not limited to: emails, memos, decks, briefing books, etc. 
  • Effectively take notes and track next steps in all communications.


Leadership

Participate in individual, department, and agency growth, and manage up to supervisor to ensure success of work. 

  • Participate in a positive agency culture and work environment by building productive and positive working relationships with all team members. 
  • Proactively track project timelines and manage up to supervisor to ensure client work is executed successfully.
  • Proactively seek opportunities for training that advances client services and social impact knowledge and skills. 
  • Participate in performance evaluation and professional development opportunities to advance growth.
  • Provide support to new team members through onboarding to ensure the success of the team. 
  • Provide superior service to support renewal and growth of clients. 

 

This position reports to: Manager, Client Services, Individual

MORE ABOUT US

A social impact agency based in Hollywood, Propper Daley helps our clients leverage their unique assets to create positive change in the world.  We work with influencers, brands and causes, providing both strategic and creative solutions to move the needle on the issues they care most about.  Our approach, rooted in behavioral science, moves beyond foundational "awareness raising" to those strategies and ideas that shift the attitudes and perceptions that lead to behavior change.

We believe deeply in working as teams. More often than not, social change requires collaborative creativity, disruption and complex problem solving. We hope to serve our clients as thought-partners, strategists, advisers, tacticians and all-around utility players as they move their important work forward. Each member of the Propper Daley team brings a diverse set of relevant expertise that uniquely positions us to get things done. This includes proven experience in coalition-driven social change, leadership of high-stakes political campaigns, experience building a shared policy agenda in arenas with fractured opinion, convening powerful learning communities to drive coordinated action, and supporting the growth and evolution of individual change agents.

Some of our clients include: 

 

John Legend and #FREEAMERICA
The Shawn Mendes Foundation
Bradley Cooper’s One Family Foundation
Kerry Washington
The Call of Duty Endowment
W.K. Kellogg Foundation
US Chamber of Commerce Foundation
 

MORE ABOUT YOU

 

ENTHUSIASTIC PROJECT MANAGER: You have 1-3 years of work experience, including the management of multiple projects. You have excellent time-management and organizational skills.
MASTER PLANNER:  “Every battle is won or lost before it is fought.” You thrive in the minutiae and, because of your careful planning and ability to see multiple steps ahead, you are always prepared. 
RESEARCH-DRIVEN: You love to dive deep into new issue areas, and you know how to gather a lot of information fast. 
GREAT COMMUNICATOR: You have outstanding verbal and written communications skills. You know how to take all of that information you researched, and turn it into something easy to understand and actionable. 
CAMPAIGN ORIENTED: You work best in an entrepreneurial, fast-paced culture and remain calm and level-headed when required to change course and/or re-prioritize.    
PROCESS OBSESSED: You believe that process and structure helps you do your job more efficiently and effectively and you are passionate about developing and sharing new techniques to streamline our work. You are detail-oriented and efficient.
A FIXER: You love solving problems and view it as an actual talent that is developed, honed and displayed with ever-increasing proficiency and grace. 
PASSIONATE AND KIND: You are passionate about changing lives and changing the world. And, you realize that the only way to accomplish this is through teamwork, kindness, empathy and taking care of yourself and your colleagues. 


WHAT YOU WILL GET

You will wake up everyday knowing that you are helping to address some of the most important, intractable challenges facing our communities and the world. 

You will be part of a diverse team of brilliant, kind, creative thinkers and doers who love to learn, grow, and have fun while doing it. 

You will further develop your ability to thrive in a small, fast-paced environment. 

OTHER DETAILS

This position is a full-time role
Competitive salary commensurate with experience
Matching up to 3% of a 401K (free money!)
Great medical insurance and disability insurance
An open vacation policy


 

To apply

When applying, in lieu of a traditional cover letter please respond to the following research and writing prompt:

One of our clients (a high-profile actress) is focused on civic engagement and building community-based power leading up until the election and beyond. She is focused on voter protection, anti-voter suppression, and GOTV work in priority states. Her target audience is low propensity voters in select priority states across the country. She was asked to speak on Democracy’s Fund Philanthropy’s Role in Securing our Elections Webinar. More information on the webinar is below.

Would you recommend this client participate in this panel? Please provide at least 3 points of rationale for your response.

This should be written in a way that is ready to be shared with the client. This webinar already happened on June 9, but please complete this assignment as if it were upcoming.

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Philanthropy’s Role in Securing Our Elections (June 9, 2020 @ 2:00pm ET)

Philanthropy has a critical and immediate role to play in ensuring the health and effectiveness of our election systems.  Ensuring free and secure elections has moved beyond a place of partisanship; it has become a critical component of our disaster response to the COVID-19 pandemic. States and localities are sprinting to implement new voting procedures and rules, and the Iowa caucus debacle reminded us that accelerated implementations of changes can be risky. The necessary but hazardous rush towards implementation of safe voting will fall most heavily on states and municipalities facing massive budget shortfalls.

In response, several philanthropic partners are launching Partnership for Safe Voting 2020 in an effort to help focus vital philanthropic and field activities in a strategic and tightly coordinated way – from civic engagement efforts to message campaigns to accountability at the ballot box, there are urgent gaps to fill. Learn about this philanthropic effort to address pressing needs and support strategic coordination of currently disparate activities.

This webinar is invite-only and will be attended by people in the civic engagement space.

 

Speakers:

Tanya Clay House, State Infrastructure Fund
Jenny Flanagan, Trusted Elections Fund
Joe Goldman, Democracy Fund
Laleh Ispahani, Open Society Foundations
Ashley Spillane, Civic Action Fund and Voter Engagement Fund
Emmy Ruiz, Safe Voting Fund
Shelley Whelpton, Arabella Advisors (Moderator)
 

Propper Daley is deeply committed to diversity, equity, and inclusion. We believe social change happens when people with a wide range of backgrounds, experiences, identities, and perspectives come together with common purpose. We encourage candidates from all backgrounds to apply.