Partnership for Los Angeles Schools

Operations Associate

Employment type
7 months ago
Los Angeles


Launched in 2007, the Partnership is a nonprofit organization that serves 14,200 students across 19 campuses in Watts, Boyle Heights and South Los Angeles, California. The Partnership is one of the largest, in-district public school transformation organizations in the U.S., and is not a charter organization. Our priorities are supporting great school leadership, developing highly effective teaching, and engaging families and community partners. Over the past decade, our high schools have seen their graduation rate more than double from 36% to 80% and college acceptances have risen by 17 percentage points in the last four years from 32% in 2015 to 49% in 2019. Suspension rates across the network are at less than 1%, compared with 21% when we started our work. Learn more about us at

The Partnership for Los Angeles Schools’ (Partnership) Operations Associate is responsible for providing administrative support to the Operations team, but with touch points throughout the organization and the network, balancing a large number of work streams in a fast-paced environment.

The Operations Associate manages and executes the day-to-day tasks that make the organization run smoothly and efficiently. Guided by the Partnership’s mission and a love for Partnership communities and people, the Operations Associate is highly service-oriented and continuously seeks opportunities to improve existing procedures to improve the office environment and to maximize efficiency. Because the Operations Associate serves as a loop-closer for the Operations team and as a hub of information for the organization, she/he/they must be extremely organized, flexible, and able to communicate effectively when issues and competing priorities arise.

Given the current circumstance around COVID-19, the Operations Associate will also be providing support to the Chief People and Operating Officer in managing ongoing plans and communication for Return to Workplace throughout the fall of 2020. More information can be found below.

The Partnership is committed to continuously building an anti-racist culture that promotes diversity, equity, inclusion, and belonging in classrooms and in our home office. The Operations Associate will be someone who is excited to keep these values in mind when executing day-to-day tasks and responsibilities.


The Operations Associate’s key duties and responsibilities include the following areas:

  • Office Environment and Culture (30%)
    • Work with the Director of Org Culture and Learning to identify and resolve home office needs
    • Create and maintain project plans to clarify roles, timelines and budgets for improving our home office environment
    • Laterally manage teams and individuals across the organization to meet deadlines
    • Act as liaison to outside vendors and partners
    • Field concerns and feedback about the office environment, and determine where new systems are needed
    • Oversee all logistics for monthly all-staff meetings, including:
      • Deadlines and follow-up with all facilitators
      • Creating and maintaining decks, exit tickets and other materials as needed
      • Providing one-off logistical support to facilitators as needed
      • Setting up meeting times for the planning committee
    • Lead the celebrations committee, including:
      • Recruiting and maintaining a volunteer, cross-functional team to lead and plan celebrations
      • Managing logistics for celebrations


  • Onboarding (20%)
    • Manage and oversee all logistics for home office onboarding
    • Manage technology roll-out for new hires
    • Manage any remote onboarding plans during shelter-in-place


  • Technology Support (15%)
    • Provide first-line support for shared technological resources such as printers, escalating service tickets to vendors as needed
    • Provide basic hardware and software troubleshooting and training
    • Track and maintain inventory of capitalized equipment (e.g. server, printers, laptops) and peripherals (e.g. printer cartridges, power cords, batteries)
    • Act as liaison between tech help-desk staff and home office staff
    • Provide support for tech service contract transitions as needed


  • Office Management and Front Desk (15%)
    • Support Chief People and Operating Officer in managing return to workplace plans and org-wide communications
    • When back in office: Greet all visitors , route calls, and distribute mail
    • Serve as liaison to landlord, parking company, and security, fielding requests to and from
    • Organize and maintain the general appearance of the office
    • Track and maintain inventory of common office and individual supplies
    • Provide general support for home office events (e.g. WiFi login, projectors, restroom keys, parking validations)


  • Finance & Business Affairs Support (15%)
    • Accounts Receivable/Payable: deposit donation checks, mail/drop off payments
    • Financial Controls: calendar payroll submission reminders and provide training for payroll software to new hires
    • Coding for home office purchases
    • Providing assistance to end of fiscal year closing and annual submissions
    • Own and manage the Org Culture and Work Environment budget


  • Knowledge Management System and Document Control (2%)
    • Create and maintain organization-wide documents, calendars and databases 
    • Manage home office and operations team shared folder organization, providing training to teammates as needed


  • Talent Support (2%)
    • Support interview logistics
    • Execute document retention policy for human resources files
    • Support recruitment efforts by calling and screening home office and school facing candidates


  • Other duties as assigned by the Director of Organizational Culture and Learning (1%)
    • One aspect of this role involves participating in a range of possible organizational committees that require collaboration with colleagues across various teams. The ideal candidate will be enthusiastic about the prospect of collaborating creatively across teams to contribute to the overall culture of the organization and larger network.


The ideal candidate will have:

Shared Beliefs:

  • Deep belief in the power of our communities, and respect and love for our families in Boyle Heights, South LA and Watts.
  • Belief in the Partnership’s mission, approach, and core values and a commitment to improving academic achievement for Partnership students
  • A commitment to fostering a diverse, equitable and inclusive work environment for all team members
  • Humility and respect for the hard work of school leaders, teachers, parents, and students
  • Reflective and a life-long learner
  • Unmatched work ethic
  • Highest level of integrity
  • Clear focus on providing excellent customer service


Education and Experience:

  • Associate or Bachelor's degree preferred
  • 1-3 years of experience in an educational or professional setting
  • Experience in an office management role and/or an educational nonprofit or classroom setting
  • Experience working in a fast-paced, entrepreneurial environment; adaptable when managing multiple, shifting priorities; ease at managing competing demands and determining priorities independently
  • Experience with identifying, addressing, and creating systems to support greater efficiency, equity and ease of user experience in individual tasks



  • Proven ability to execute effectively against strategy and exceed goals consistently
  • Outstanding organizational skills, attention to detail and ability to work under pressure with a high degree of accuracy and limited direction
  • Outstanding quantitative and qualitative analysis skills
  • Excellent verbal and written communication skills; able to communicate complex ideas simply and succinctly
  • Strong computer and technology skills; proficiency in Google Suite products, as well as Microsoft Office, particularly Outlook, Excel, Word
  • Ability to work collaboratively with other experienced professionals, teachers, parents, students, Board members and other stakeholders
  • Ability to maintain discretion regarding confidential matters


The Partnership has recently completed a thorough study of market-competitive salaries, and has applied the learning from that study to salary offers for all home office positions. Our goal is to ensure that pay is fair for all staff members, both considering the market and considering pay equity among staff in similar roles in the organization. The Partnership offers a robust benefits package including employer-paid health, dental, and vision insurance and a 403(b) retirement program. This is a full time, year-round position.

To apply

Please prepare your resume and a cover letter tailored to this position. You will submit your documents using our online application system

For technical assistance or questions, please email [email protected]