Reports to – Senior Director, Housing
Status – Full-time, Exempt
United Friends of the Children empowers current and former foster youth on their journey to self-sufficiency through service-enriched education and housing programs, advocacy, and consistent relationships with a community of people who care.
United Friends has been an integral part of the Los Angeles foster care community since our founding by Nancy M. Daly in 1979. Our early advocacy efforts helped establish the Los Angeles County Department of Children and Family Services and pass the Foster Care Independence Act. Innovations in direct services span from co-founding the first transitional housing program in the nation for former foster youth to the creation of an 11-year education support continuum that follows foster youth from the seventh grade through the completion of a bachelor’s degree.
United Friends of the Children’s Pathways Housing Programs provides residents, ages 18-24, with housing and support services as they seek to obtain stable and secure housing, education, and employment. Under the direction of the Senior Director of Housing, the Property + Facilities, Manager will oversee the daily operations and maintenance of United Friends’ residential properties. This role will also directly supervise the Property Housing Coordinator.
The Property + Facilities Manager will work full-time standard business hours, Monday- Friday and weekends and evenings as necessary. While United Friends’ downtown office will serve as the Property +Facilities Manager’s primary location, working remotely multiple days per week from and frequent travel between United Friends’ housing sites across LA County is required.
Duties and responsibilities
Property Management + Housing
- Assume leadership and supervisory responsibilities for the day-to-day operations of Pathways residential facilities and work in close collaboration with Senior Director of Housing, Pathways Community Managers, and third-party maintenance team for custodial, renovation, maintenance, and other project needs.
- Ensure that residential services and operations are customer responsive, innovative, fiscally sound, and developed in collaboration with Pathways leadership and external third-party maintenance company. 24 Hour on-call response required for facility related issues and emergencies.
- Effectively manage the budget for the facilities and operations unit. Assist in the development and management of the Housing Operations departmental budget.
- Develop short and long-range plans that anticipate and respond to infrastructure, mechanical, and facility needs, and partner with third-party maintenance team, where appropriate, for implementation.
- Represents the interest of UFC and manages strategic relationships with internal and external stakeholders regarding housing policy concerns and outreach efforts.
- Ensures that all property management personnel are fully supported, trained, and embraces UFC’s vision and mission to achieve and maintain excellence in all housing and facilities operations.
- Prepare United Friends residential properties for stakeholder site visits and/or inspection
- Assist Pathways’ Management staff in maintaining strategic relationships with internal and external stakeholders on behalf of United Friends regarding housing policy concerns and affordable housing resources
- Assist with record relevant housing information (including payments, compliance issues, and inspections) in UFC database, when needed.
- Assist with maintaining of United Friends Properties Apartment Map document, Caseload Distribution List, and resident transition reporting
- Develop and maintain a current handbook of United Friends’ housing and property management procedures
- Regularly review and share relevant housing and property management data to evaluate effectiveness
- Support in processing residential facility-related recurring monthly payments working in collaboration with the UFC Accounting team.
General United Friends Responsibilities
- Act as a role model within the organization to uphold and implement United Friends’ organizational values:
- Embrace program evaluation that leads to excellence and impact
- Build effective and empowering partnerships with the youth, community and each other
- Create a fun and exciting environment that inspires learning and innovation
- Communicate openly, honestly and with humility across all groups
- Work together as one organization
- Bachelor’s degree in a related field
- 3+ years of experience in property management or related field, specifically related to leasing and apartment acquisition in a special population community setting
- Working knowledge of Fair Housing Law, and other government housing regulations and programs, including Section 8, the Americans with Disabilities Act (ADA), and Tax Credit (TCAC requirements)
- Strong problem-solving and crisis intervention skills
- Ability to establish and cultivate respectful relationships with people from diverse backgrounds
- Conveys thoughts and ideas clearly, listens well, communicates in a solution-oriented manner and incorporates others’ views into work
- Detail-oriented and organized with the ability to balance multiple competing priorities
- Holds self-accountable, sets high expectations for self and others, works both independently and collaboratively and relates tasks to organizational values
- Proficiency in Microsoft Word, Excel and Outlook applications
- Passionate about United Friends’ mission
- Must have valid CA Driver’s License and an insured and reliable vehicle
- Property Management Certification
- An understanding of and sensitivity to issues concerning former foster care youth
- Experience working with affordable housing and/or in a non-profit setting connected to the Los Angeles Homeless Services Authority
- Working knowledge of HUD/LAHSA contract standards for TAY transitional housing