CASA of Los Angeles (CASA/LA) mobilizes community volunteers to advocate for children who have experienced abuse and neglect. The organization envisions a Los Angeles in which every child in the child welfare system has an advocate and the opportunity to thrive. CASA/LA is on a path to expand services to 12,000 of the estimated 30,000 children in the LA County’s dependency system every year. Key to these efforts is growth in the number of people who know about CASA/LA, the number of volunteers recruited and trained each year, and revenue raised from individuals, foundations, corporations and government sources.
The Chief Program Officer (CPO) reports to and partners with the Chief Executive Officer, provides strategic and administrative leadership and direct oversight of the advocacy and volunteer services departments. Direct reports include the Director of Advocacy, Director of Volunteer Services, Evaluation & Reporting Manager. The CPO is responsible for effective program management and evaluation, and ultimately the overall results and outcomes of CASA/LA direct service programs. The CPO will develop, implement and carry out effective plans to achieve CASA/LA’s operational program objectives as well as formulate and implement best practices and policies. The CPO will provide leadership through the positive engagement, coordination, supervision, training, and coaching of staff.
- Oversee and manage advocacy operations and volunteer services, including training, volunteer retention and the recruitment/outreach functions.
- Execute thorough planning practices through strategic leadership, goal setting/goal accomplishment, and bridging of work between departments.
- Actively seek opportunities to develop/build/expand programs through partnerships.
- Identify needs within the CASA/LA client population and ways to address those needs.
- Collaborate with CEO to ensure employee development is aligned with data-driven training needs and executed, as needed.
- Collaborate with stakeholders and partners to improve services and outcomes for children and families and CASA/LA volunteers. Build long-term relationships within the community and the organization’s networks.
- Manage the fiscal component of the departments, setting annual budgets, and controlling costs within these departments.
- Organize the departments’ workflow to ensure that best practices are attained and maintained.
- Serve as an external voice of CASA/LA and promote the CASA/LA mission, vision, core values, and branding in all correspondence and speaking engagements.
- Regularly engage the Board of Directors and CASA/LA staff in on-going strategic thinking and planning aligned with CASA/LA’s overall mission and vision.
- Promote employee engagement, recognition, and retention initiatives.
- Evaluate and report on performance to the Board and CEO by analyzing and interpreting data/metrics and provide sound solutions.
- Develop a sustainable culture of growth-minded team members and leaders.
- Incorporate a culture of growth into training, ongoing development, and everyday rhythms of the organization (day-to-day business operations).
- Ensure team performance is meeting targets through goal setting, coaching, and regular feedback.
- Proactively participate in and lead, as called for, Board meetings, donor tours, agency meetings and trainings.
Behaviors, Knowledge, Skills, Abilities and Qualifications
- Masters level or equivalent leadership experience with documented successful track record.
- Strategic thinker, with strong goal-, and detail-oriented analytical and problem-solving skills.
- Strong inter-personal skills, with a passion for social justice and the ability to create and sustain effective relationships with staff, volunteers, donors, board members and other stakeholders.
- Self-starter, creative, flexible, and able to adapt and flex communication/leadership style.
- Ability to generate brand awareness as a leader in the community.
- Ability to work well independently and in a team environment.
- Servant spirit and attitude, with a strong commitment to removing obstacles and allowing others to flourish, modeling ethical leadership.
- Ability to anticipate, solve, and resolve business problems and team conflicts.
- Ability to budget resources – labor, money, time – to achieve organizational goals, vision, and objectives.
- Effective organizational skills to keep track of multiple priorities, tasks, situations and people.
- Working knowledge of data analysis and performance and operations metrics.
- Excellent public speaking skills.
- Significant experience in the field of child welfare, preferably with volunteers providing advocacy for children.
- Understanding of the developmental, academic, social and emotional needs of children who have experienced abuse or neglect.
- MS Office proficiency including Adobe Acrobat and social media tools.
- Ability to pass a LiveScan and background check.
- Demonstrates all competencies required of a leader:
- Responds and communicates constructively and positively to others with a collaborative and non-judgmental approach
- Conveys the point of discussions clearly, providing supporting information
- Effectively cascades information to the team and actively seeks opinions and input
- Actively listens to concerns and exhibits patience even if in disagreement
- Exhibits emotional control during all encounters whether in agreement or not and while taking difficult stands
- Proactively takes responsibility for self and team.
- Builds professional, positive, and respectful relationships
- Adapts leadership style to build engagement based on individual needs of team rather than using a ‘one style fits all’ approach
- Exemplifies leadership skills that proactively address and exceed internal and external needs/expectations
Physical Requirements and Work Environment
- Time will be spent in the office and out in the field and could involve intermittent physical activities, including standing, bending, reaching, sitting, speaking, and walking.
- The CASA office is an open office layout. Candidates will be working in a shared space with varying levels of noise and foot traffic.