Institute for Field Research

Director of Enrollment

Employment type
3 months ago
Los Angeles

Appointment Type

  • Administrative. This is an onsite position at the IFR Los Angeles, CA offices. No remote or telecommuting possible.

Position Summary:

  • Member of the IFR management team. S/he will oversee all IFR enrollment, customer service, CRM, database management and website program management. Other duties as required.

Position Duties:

  • Manage all IFR online and off-line enrollment activity
  • Manage all customer relations, lead management, using current and new workflows
  • Act as a web master for the main IFR website, including loading and removing programs.
  • Manage IFR customer database
  • Attend professional conferences and study abroad fairs and represent the IFR effectively and efficiently.
  • Support smooth and effective management of office operations.
  • Manage all online student orientations
  • Oversee creation and distribution of all pre departure documentation and procedures
  • Manage partnerships with Study Abroad departments at universities across North America
  • Manage relationships with Academic school of record for grade and transcript submission
  • Special projects with the Executive Director

Minimum/Required Qualification:

  • Bachelor degree from an accredited university, preferably in Communications or Business Management.
  • 2 years of work experience in the Study Abroad industry.
  • 2 years of work experience in direct customer service.
  • 1 year experience of working with enrollment database. Familiarity with TerraDotta is a plus.
  • 1 year experience working with WordPress website management system.
  • 2 years of work experience working with CRM system. Familiarity with Salesforce is a benefit.
  • 1 year experience working with VOIP systems. Familiarity with MightyCall is a benefit.
  • 1 year experience of working with mass SMS systems.
  • 1 year experience working with email marketing system. Knowledge of Mailchimp is a benefit.
  • Demonstrated computer skills that include Excel (or similar spreadsheet software), Word and PowerPoint (or similar presentation software) and Adobe Suite (Photoshop and InDesign).
  • Demonstrable commitment to promoting and enhancing research-based learning with the ability to work in a collaborative, dynamic, team-oriented work setting.
  • Strong interpersonal skills.
  • Strong attention to details.
  • Ability to work effectively with a broad range of internal and external constituents including students, employers, alumni, faculty, and staff.
  • Excellent presentation, written and verbal communication skills in English. Must be able to draft professional formal correspondence for communicating with students, parents, faculty and university administration staff.
  • Ability to work accurately under time pressure and to handle multiple responsibilities at one time; ability to multi-task.
  • Ability to work independently and be creative; drive to solve problems even when difficult.
  • Ability to work nights and/or weekends as required.
  • Willingness and ability to travel to off-site locations that may not be accessible via public transportation and may be in remote, difficult locations to reach and work.
  • Willingness to work in a dynamic, evolving and ever changing work environment.
  • Must have valid driver’s license

Preferred Qualifications:

  • Familiarity with Google Analytics or similar web-based analytics systems
  • Familiarity with Online conference software – the IFR is using Zoom
  • Past participation in a field school in any discipline
  • In addition to English, speak one more language fluently
  • Traveled significantly outside the US
  • Knowledge of Access, FileMaker or similar database software
  • Knowledge of Tableau or similar data visualization software

About the IFR:

  • The Institute for Field Research ( is a rapidly growing, independent nonprofit organization that supports academic field research. Created by academics to support scholarly field research work, the IFR is operating under three principles: (1) Teaching through engagement with primary research; (2) Rigorous annual peer-review of each program by our Academic Board, constitute of leading scholars from universities across the world; and (3) Strong emphasis on academic & pedagogic excellence.
  • The IFR initially focused on archaeology. We are now expanding to other disciplines, including Geology, Paleontology and Environmental Studies. Our goal is to advocate for research-based programs in all disciplines that require field training as part of degree requirements.
  • Students earn large number of credit units and most of their tuition is directed towards supporting research at the field school site – creating a win/win situation. Excellence resides with the academic and pedagogic prowess of individual scholars and we carefully select only the best to work with from across the world. The result is a continuous – and verifiable – excellence in all that we do.
To apply

Application Closing Date:

  • August 9, 2019 at 5:00pm Pacific Standard Time

Begin Date: 

  • September 1, 2019

Please send below documents – as an email attachment and in PDF format – to [email protected] A confirmation reply that your documents were received will be sent out within 48 hours of submission.

  • A Cover Letter explaining clearly what role(s) and experience(s) you had in the Study Abroad industry, what experience you have with enrollment systems and how do you envision your experience, knowledge and skills will be applied to this position?
  • A CV/Resume that includes all relevant work and education experience
  • Names, phone numbers and email addresses of two references.