Position Overview (2 openings available)
Under the direction of the Training Manager, the Training Specialist will help support and coordinate efforts with the training and volunteer relations team to meet their goals in screening, training and supporting volunteers/advocates. The Training Specialist will be a self-starter who is responsible for scheduling, coordinating, facilitating and preparing for training classes, and entering and maintaining database information. The Training Specialist will have a strong customer service orientation, be creative and resourceful, and share the passion for CASA’s mission.
Duties and Responsibilities
Facilitate pre-service volunteer training;
Assist with all other aspects of volunteer training including: scheduling, coordinating, preparing and providing logistical support for volunteer-related training;
Assist with research and schedule opportunities for speakers and in-service presentations for volunteer/staff continuing education; and
Maintain a yearly calendar for monthly planned in-service training.
Provide information to volunteers and other visitors by answering questions and requests;
Create a customer friendly climate in all aspects of working with volunteers;
Create monthly volunteer newsletter, and other email communication to volunteers; and
Assist with the facilitation of volunteer committees for volunteer events.
Prospective Volunteer Interviews
Review volunteer applications and coordinate the set-up of interviews with prospective volunteers;
Assist with interviews and provide feedback to the director of training and volunteer relations regarding potential candidates; and
Facilitate conversations to redirect applicants better suited for roles outside of the organization to alternate volunteer opportunities.
Volunteer Services Administrative
Input accurate data in a timely manner into databases;
Create, maintain and update volunteer records in the volunteer management database;
Track volunteer applications, and monitor compliance requirements; and
Assist with policy and procedure updates as needed for department.
Prefer Bachelor’s degree, or equivalent job/life experience, in background applicable to organizational mission and role;
Prefer experience in child welfare, juvenile law, non-profit or volunteer program management and online learning.
Three years of experience working with adult volunteers;
Three years of experience facilitating training with adults and willingness to build skills in this area;
Working knowledge of adult learning theory;
Exceptional oral and written communication skills;
Demonstrated customer service skills and attitude;
Excellent organizational skills and ability to multi-task;
Ability to work in a multi-cultural environment;
High level of proficiency with Microsoft Office Suite, Adobe Acrobat Pro, WordPress and Constant Contact;
Ability to work and make decisions independently and to be highly resourceful;
Ability to organize, set priorities, take initiative and exercise sound independent judgment within areas of responsibility and ability to manage a multi-project workload;
A valid California driver’s license and current automobile insurance;
Ability to successfully pass a formal background check and LiveScan; and
Willingness to travel throughout Los Angeles County
Applicants should send a resume, and cover to [email protected] Selected candidates will be required to submit to a background check via live scan.
CASA of Los Angeles is an equal opportunity employer and is committed to fostering diversity within its staff.