Cause Communications

Operations Director

Employment type
Full Time
24 days ago
Los Angeles

Operations Director – Cause Communications


The Operations Director is responsible for the oversight and direction of all operational aspects of the agency’s client services and internal business functions. The person in this role leads business operations for the agency, keeping key processes running smoothly, leading the creation of new processes where necessary and appropriate, and ensuring that both client and employee processes are functioning at their best and that Cause Communications is operationally sound. The ideal candidate will be a mid-level professional with aspirations to serve a growing agency and who has specific expertise in operations and nonprofit management for services / consulting firms, fiscal management, and human resources.


Job Responsibilities

The Operations Director has primary responsibility for overseeing all Cause Communications operations and administrative functions, fiscal functions, policies and procedures, human resource functions, procurement, and facilities.



• Oversight and direction for all administrative and operations functions, business systems, and facilities management

• With the support of an outside vendor, oversee the information technology for the organization including hardware, software, and networks

• Build relationships, prepare and oversee contracts with vendors related to organizational infrastructure, including landlords, IT vendors, database services, event services, program and other consultants

• Research, propose, and implement improved, ongoing administrative processes to establish a standardized, strategic, transparent and efficient approach to core organizational functions

• Oversee compliance with state and federal registration and reporting obligations, including state charity registrations

• Oversee the inventory and procurement of supplies, project manage facility projects

• Limited grants administration and final reports

• Manage and oversee maintenance of the following for Cause Communications:

o Corporate files

o Copyright, trademark, and ISBN apps and records

o Oversee corporate compliance

o Business licenses

o Memberships

o Master agreements with city, county, state, and federal entities

• Lead risk management analyses and recommendations; ensure organization is adequately covered



• Help lead financial planning and organizational budgeting processes, including overseeing budget implementation, planning, financial reporting, and expense tracking

• Serve as primary liaison and supervisor for Cause Communications bookkeeper

• Work with the bookkeeper to chart cash flow and to prepare monthly, quarterly, and ad hoc financial reports for the CEO and senior staff

• Oversee accounts payable and provide management and accounts receivable

• Process bi-monthly payroll with outside payroll service

• Approve and oversee invoices and collections

• Ensure project budgets are meeting goals, in collaboration with the Project Manager

• Manage annual audit process and serve as the primary liaison with audit firm

• Ensure all fiscal policies, procedures and documentation requirements are adequate to protect the organization

• Ensure compliance with internal financial policies and local, state, and federal law


Human Resources

• Develop and direct culture centric human resources programs, policies, and practices that serve the organization’s goals, support staff, and contribute to a positive workplace culture, such as building a pipeline of talented staff, increasing diversity, fostering inclusion, and increasing the equitable outcomes of our work, and investing in training, mentorship and leadership development programs for current staff

• Lead recruiting process for new hires, including posting ads, screening, on-boarding of both staff and independent contractors; cultivate pool of potential employees and vendors

• Ensure that the duties, responsibilities, and reporting structure of each job are clearly defined, effective, and communicated to employees

• Update, implement, and provide ongoing management of employee development and employee review processes

• Ensure employee files include up-to-date and current paid leave accrual and balances, forms, job descriptions, salary info, reviews

• Maintain updated personnel and operations policies and procedures codified in the employee handbook and ensure compliance

• Support employee recognition – birthdays, anniversaries, et cetera

• Negotiate, prepare, and monitor all vendor and consultant contracts

• Work with CEO and other senior leadership to consistently create and advance progressive company culture and a trusting work environment that supports productivity and morale


Minimum Requirements

Education and Experience

• Bachelor’s degree; Finance or Business Administration preferred; MBA/CPA or equivalent experience a plus

• At least 10 years of professional experience with a minimum of 5-7 years of experience financial and operations management; nonprofit experience ideal

• Experience in budget planning and implementation, reading and analyzing basic financial statements, and nonprofit accounting

• Experience with Quickbooks or similar accounting software required; experience with Quickbase a plus

• Work experience that demonstrates professionalism and the ability to exercise good judgment in stressful circumstances

• HR experience including maintaining personnel files, candidate recruiting, screening, and hiring, employee onboarding and off-boarding


Skills and Abilities

• Able to set priorities and multi-task while maintaining accuracy and meeting deadlines

• Ability to thrive as part of a team with diverse experience, expertise, skills, and objectives

• Exceptional financial management skills

• Systems thinker with outstanding attention to detail, work ethic, and problem-solving skills, as well as a willingness to learn new skills

• Strong strategic, creative, and innovative thinking skills

• Strong people management skills

• Personal and professional characteristics in alignment with agency culture

• Strong organizational, follow-through, and time management skills

• Impeccable speaking and written communication skills


Commitment to Diversity and Inclusion

Cause Communications is an equity-based employer. We value a diverse workforce and an inclusive culture. Cause Communications encourages applications from all qualified individuals without regard to race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, marital status, citizenship, disability, previous incarceration or involvement in the criminal justice system, or veteran status.



$75,000 - $90,00 Depending on experience


About Cause Communications

Cause Communications is a mission-driven strategic marketing and communications agency that creates positive social change on behalf of companies, foundations, nonprofits and the public sector. Based in Los Angeles, the agency also provides communication tools and training to over 20,000 nonprofit organizations in over 25 countries. For more information, visit

To apply


If our mission and values align with yours, if your skills and experience match what we’ve outlined above and if you’re serious about having a positive impact on the world by using “Communications for Good,” we’d love to hear from you.

Please send your resume and cover letter per the following instructions to Stephanie Avedon at [email protected]


Resume should include

• work experience, skills, and education


Cover letter should include the following:

• Why do you want to work at Cause Communications?

• Why this position is attractive and would be satisfying?

• What do you bring to this position? How do your skills and experience match the job?

• Your desired career path