Risk Coordinator

Step Up, a 501(c)(3) organization, began providing psychosocial rehabilitation and support in 1984 when a woman sought urgently needed mental health services for her loved one. Finding none, and dissatisfied with the status quo, Susan Dempsay took action and started a center offering services that could not be found anywhere else.

Her vision included a supportive environment with productive activities, including art therapies, supported employment training, coping skills, service coordination, and social connectedness. Family members accessed help through support groups that met every month. Initially, Step Up served approximately 10 individuals a day and offered a limited number of services.

Staff began observing that many Step Up members were experiencing homelessness, which complicated and exacerbated their already complex needs. In 1994, Step Up’s first permanent supportive housing community with 36 units was built. Some of the original tenants are still living in their units today.

DUTIES: The following reflects essential functions for this job but does not restrict other tasks which may be assigned:

Investigate, adjust, and settle claims in collaboration with affected Agency staff and direction from legal Counsel

Obtain and track renewal certificates, invoices, policies and endorsements

Assist with company's insurance programs / property & liability coverage

Communicate and implement safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees

Conduct regular safety inspections and audits

Coordinate and track safety training sessions, certifications, and attendance records

Investigate workplace incidents and assist in root cause analysis and corrective action planning

Maintain safety documentation, reports, and regulatory compliance records (e.g., OSHA logs, SDS, etc.)

Support new hire safety orientations and ongoing employee safety communications

Collaborate with supervisors and managers to identify and mitigate potential hazards

Provide administrative support including data entry, filing, reporting, and correspondence related to safety and operations

Participate actively in safety committee meetings and continuous improvement initiatives

Monitor and order safety equipment and PPE as needed

Other Risk Management & Administration tasks as assigned

KNOWLEDGE:

Principles and practices of comprehensive risk management, including workers' compensation, safety, and insurance programs, and investigations

Applicable local, state ( including CA, GA, TN), and federal, laws, rules, and regulations of workers' compensation, disability, and vocational rehabilitation; insurance code regulations; and risk financing

Claims investigation protocols

Personal injury analysis and evaluations, and wrongful death claims

General and auto liability claims

Working knowledge of OSHA/Cal-OSHA regulations, safety protocols, and risk prevention practices.

Claims administration processes and case management procedures

SKILLS:

Interpret and apply complex federal and state laws, regulations, and policies related to risk management

Communicate effectively both orally and in writing with diverse audiences, including employees, vendors, regulatory agencies, and legal representatives

Maintain strict confidentiality and exercise sound judgment when handling sensitive employee and financial information

Establish and maintain cooperative working relationships with those contacted during work

Investigating claims and determining reasonable settlements

Exercising sound judgment and creativity in making decisions

QUALIFICATIONS: (Education & Experience)

Bachelor's degree in Business Administration, Public Administration, Human Resources, Risk Management, or other field closely related to the job requirements of this classification from an institution of higher learning recognized by the Council of Higher Education Accreditation.

Three years of relevant experience administrative support and compliance in risk management functions such as workers' compensation administration, safety, risk financing, and/or investigations programs

Candidate must have own transportation and present evidence of current California driver’s license and insurance with good driving record at all times during employment. Position may require frequent driving.

SUPPLEMENTAL INFORMATION:

Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever escalate to physical contact, and negative or derogatory communication patterns can often be negotiated

successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to fifteen (15) pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required.

Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.

STEP UP CORE VALUES

HOPE – We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.

WELLNESS – We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community.

VOICE AND CHOICE – We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community.

RESPECT – We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.

COLLABORATIVE RELATIONSHIPS – We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.

Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.

STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER