Resource Coordinator

Since 1972 the mission of St. Francis Center (SFC) has been to feed, serve, and walk with the poor as a community of hope in the spirit of Saint Francis of Assisi.

Much more than a soup kitchen or a food pantry, we offer a unique range of services to sustain and empower those in need. Welcoming all with joy, dignity, and compassion, we dedicate ourselves every day to Serving Hope in our community.

St. Francis Center seeks a resource services team member who is persistent, empathetic, and possesses a great sense of diplomacy, discretion, and judgment.

Reporting to the Programs Manager, the Resource Coordinator will provide personalized support and advocacy to ensure guests’ needs are addressed and resolved. The Resource Coordinator will serve as the liaison between our guests and clients and the Unite Us platform in order to provide connections to local resources and partnerships for continued wrap-around care. The resource navigator will work closely with the Resource Services and Programs team to assist unhoused and extremely low-income individuals and families in crisis through our family rental assistance program, emergency shelter program, and other services offered.

Through the Family Well-Being Program, we offer weekly Pantry Services for families, youth, disabled adults, seniors, veterans, and those living in supportive housing. Not only do guests benefit from groceries that are distributed, but the food pantry also serves as a means to introduce families and individuals to the Center’s other services, including holiday adopt-a-family, health care, and summer camps for youth, as well as a variety of partner agency programs through our resources services.

The Homeless Well-Being Program is designed to help end the cycle of poverty for our guests, who may find themselves at our doorstep due to a variety of life-changing events, including job loss, addiction, high rents, illness, or injury. The program provides homeless guests with warm meals and sack lunches six days a week through our served meal service. We also provide health and hygiene services (including showers), mail service, and an ever-growing variety of partner agency programs through our resource services.

Together, St. Francis Center's program offerings provide guests with the tools necessary to build better lives and neighborhoods.

Organizational Responsibilities:

· Maintain spirit, philosophy, and objectives of the Center

· Work collaboratively with staff, volunteers, and board members

· Maintain and direct a harmonious work environment

· Adhere to organizational policies and guidelines

· Facilitate appointments and connections to local resources to provide follow-up to all clients to provide wrap-around care.

Job Duties and Responsibilities:

· Refer client base to local resources using the Unite Us platform

· Conduct outreach to create, establish and maintain positive working relationships with key community partners, including health care providers, social workers, and social service organizations.

· Continuously identify and maintain current resources and eligibility requirements to monitor changes and program availability.

· Track program data, case notes, and partnership meetings and maintain client and program files.

· Document all interactions in the navigation tracking tool for evaluation and reporting purposes

· Serve as an essential link between clients and community resources.

· Identify appropriate educational material and resources to follow up with clients.

· Provide intake services and resources to individuals and families in need of rental and utility assistance

· Provide monthly reports and quarterly presentations to management and other groups as needed

· Schedule weekly meetings with families receiving rental and utility assistance and conduct home visits.

· Receive training on Homeless Management Information System (HMIS) and Coordinated Entry System (CES) software to better assist our families and unhoused guests with housing resources

· Build resource services that are offered to our community

· Other duties in support of the Resource Department

· Bachelor’s degree in social work or related field

· Work experience: 2-5 years (with proven experience as a navigator working with vulnerable populations)

· Strong knowledge of the complexity of poverty and homelessness, mental illness, trauma, substance abuse, and health issues preferred

· Excellent active listening and crisis intervention skills with the ability to exercise and model good judgment

· Strong interpersonal, written, and oral communication skills with a proven ability to communicate with diverse audiences

· Ability to guide individuals in high-stress situations to the care they need with a calm, culturally competent, non-judgmental demeanor both over the phone and in person.

· Strong problem-solving and organizational skills with the ability to prioritize and make decisions to deliver multiple objectives simultaneously.

· Demonstrated computer proficiency in MS Office products and ability to learn new software.

· Oral and written fluency in Spanish and English

· Excellent sense of humor ( a huge plus)