Programs & Quality Assurance Coordinator

ABOUT US:

Safe Place for Youth (SPY) is the leading service provider for youth experiencing or at-risk of homelessness in West Los Angeles. Founded in 2011, our agency offers trauma-informed, low barrier programs that support young people in exiting the streets and achieving stability so that they can thrive, not just survive. Our robust continuum of care includes street outreach, drop-in services, health and wellness programming, case management, education and employment services, and housing programs.

SPY is a unique social impact agency that is committed to overcoming structural barriers to equity, community collaboration, and innovative youth-focused programming. If you have the skills, passion and collaborative spirit, join our growing team of nearly 100 employees.

SPY strives to attract and develop individuals who reflect a broad spectrum of diversity, including (but by no means limited to) racial, ethnic, gender identity and socioeconomic dimensions. We believe that inclusion of diverse perspectives is essential to achieving long-term, systemic change. We explicitly seek applications from those who self-identify as coming from historically marginalized populations to enrich and elevate our equity-centered approach to problem-solving.

ABOUT THE ROLE:

The Programs & Quality Assurance Coordinator works under the supervision of the Chief Program Officer (CPO) and provides support. The Programs & Quality Assurance Coordinator supports the CPO and Directors with a variety of administrative tasks, including but not limited to managing calendars, creating purchase orders and expense requests, corresponding with staff and external stakeholders, and planning meetings and events. To be successful in this role, you should be well-organized, have excellent time management skills, and the ability to work independently with minimal supervision.

WHAT YOU’LL DO:

A wide range of administrative tasks to support the CPO, Directors, and SPY workgroups

Lead agency in standardizing charting systems,

Create and lead quarterly peer chart audits

Work closely with programs’ leadership team to standardize charting systems and build structure to assure consistent, high quality documentation

Lead Performance and Quality Improvement meeting monthly and support program leaders in creating appropriate goals and generating cross-department feedback through training, content review, and appropriate deadlines

Provide administrative support and coordination for CPO and Directors

Research, compile, prepare and review documentation

Support routing referrals from outside partners

Manage CPOs email and calendar

Conduct onsite and offsite assignments, coordination and purchases

Prepare meeting agendas and materials, and take meeting minutes

Prepare PowerPoint and/or Canva presentations

Support Directors with credit card reconciliation and create check requests

Support with event coordination

Assist with preparing communication materials

Serve as an ambassador of the organization and operate with a high degree of professionalism

Perform administrative work such as scanning, filing, making copies, entering data, etc.

Support CPO with special projects as assigned

Attend meetings and events on behalf of the CPO

Maintain professionalism and strict confidentiality with all materials, and exercise discretion

Support administrative onboarding support including making keys, ordering phones, and business cards

Supporting Programs with with office supply ordering and needs coordination

Work closely with Development team for donation support and tracking as needed

Additional duties as assigned to support the organization’s mission

WHAT YOU’LL NEED:

Bachelor's Degree in Business Administration, Develpment, or any related field is preferred.

High Diploma is required.

1-2 years of administrative experience is required.

1-2 years of quality assurance experience is preferred.

1-2 years of experience working in a non-profit is preferred.

An uncompromising sense of integrity and ethics, discretion and confidentiality

Trustworthy, reliable, able to work independently and exercise good judgment

Ability to establish and maintain cooperative and effective working relationships with others

Excellent knowledge of Microsoft Suite and Google Suite; knowledge of Slack, Asana, DocuSign, Zoom and GoToConnect preferred

Strong analytical and organization skills

Excellent time management skills with a proven ability to meet deadlines

Strong initiative and leadership skills

Ability to communicate effectively in verbal and written formats

Strong project management, organizational, and administrative skills

Cultural humility

Flexibility

Exceptional attention to detail

Valid CA Drivers license, personal vehicle and adequate insurance