Associate Vice President, Guest Experience

The Natural History Museums of Los Angeles County (NHMLAC)—the Natural History Museum (NHM) in Exposition Park, La Brea Tar Pits in mid-Wilshire/Miracle Mile, and the William S. Hart Museum in Newhall—occupy an unrivaled position in the exploration of L.A., and the world.

As home to over 35 million specimens and artifacts, they have the largest natural and cultural history collection in the western United States, a range of indoor and outdoor experiences across three sites that serve 1.3 million visitors a year, and the only active urban paleontological excavation site in the world at the Tar Pits.

With the vision to inspire wonder, discovery, and responsibility for our natural and cultural worlds, the NHMLAC are a public-private partnership between the nonprofit Los Angeles County Museum of Natural History Foundation and the County of Los Angeles.

For more information, please visit www.nhmlac.org.

The NHMLAC are seeking a strategic, collaborative and revenue-oriented leader with exceptional communication, customer service and management skills for the newly created role of Associate Vice President of Guest Experience (AVP). Reporting to the Chief Strategy & External Relations Officer and working closely with colleagues across the organization, the AVP will be charged with overseeing a best practice guest experience and optimal third-party revenue function at the Natural History Museum in Exposition Park and at La Brea Tar Pits.

The annual salary range for this position is $145,000 to $155,000 plus benefits. This is a full-time exempt position with the expectation of regular in-person work during the week and availability for occasional evening and weekend events.

8 to 10 years of experience in both front-line and management roles, supervising cross-functional groups, with experience in a public ticketing environment preferred.

Track record of improving customer service using training and other strategies, preferably in a large, complex environment that serves the public.

Broad knowledge of all the functional areas of business operations, including sales, marketing/digital marketing, general management, organizational and human behavior, finance, and business administration.

Experience managing a large revenue budget and experience with contributing to the development of program budgets, forecasting and monitoring implementation to meet targets.

Experience in membership, subscription or season ticketing and attraction-based marketing/sales preferred.