Imagine LA,

Family Team Manager

25 days ago
Employment type
Los Angeles
Closing date

About this organization

Imagine LA is a nonprofit organization working to end the cycle of family poverty and homelessness. Through a holistic combination of intensive case management, economic mobility programming, and whole-family mentorship — our Family Partnership Model — we prevent first-time and repeat homelessness and equip families to maintain housing stability and thrive long-term.

About this job

The Family Team Manager (FTM) position is critical to our mission, as FTMs are on the ground every day working directly with our participants to ensure families have access to all necessary resources to actualize their goals, and clear barriers to set the stage for economic mobility programming, financial independence, and success for the whole family. The FTM provides intensive, clinically focused case management services to participant families as well as oversight to teams of volunteer mentors for those families who opt into mentorship. As an FTM, you will create individualized case plans that account for the holistic needs and desires of the whole family and provide intensive case management to achieve their goals. From Imagine C.A.R.E., families gain access and guidance through our Matched Savings program, strength-based focus on parenting success and educational achievement, comprehensive financial fitness curriculum, living- wage careers pathways (healthcare, logistics, technology, and more), and support securing childcare and development services.

Roles & responsibilities

• Partner with Family Program Associate to Engage, screen, assess, and enroll new families with varying acuities and levels of functioning

• Address a families’ immediate needs and work to engage them in the housing navigation process, assess for permanent housing opportunities and locate best fit housing placement options.

• Develop and implement a housing stabilization plan that will maximize housing location, placement, and retention for families in Housing Subsidy Program.

• Evaluate families’ need for financial assistance to prevent homelessness and assist with dispensing program funds to prevent eviction

• Build and manage each family’s individualized case plan through a psychosocial assessment, needs assessment, and rapport building

• Refer and link families in a timely manner to appropriate and necessary public and private resources

• Conduct weekly check-ins, goal-setting meetings, home visits, and ongoing relevant assessments for each family

• Provide support and guidance for families using a client-centered, strengths-based, “do-whatever-it- takes” framework

• Evaluate families’ desire and readiness for the mentorship experience, and collaborate with Mentorship Program Coordinator during mentorship matching process

• Build and manage the relationship between volunteer mentors and families including weekly check-ins, goal setting, and ongoing assessments

• Coach volunteer mentors on best practices and guide their approach to mentorship via regular team conference calls & individualized support

• Facilitate mentorship trainings for onboarding volunteers

• Plan and host community-building events and/or psycho-educational meetings for families

• Create a safe space for all program participants by utilizing culturally sensitive language and materials

• Regular case conferencing and collaboration with partner agencies as needed around anything impacting families’ ability to maintain compliance with their lease

• Connect and partner with various stakeholders including, but not limited to, community and referral partners

• Attend appropriate monthly internal and external case conferencing meetings for family caseload

• Attend clinical supervision on a bi-weekly basis to receive oversight on cases

• Be present and engage families in Imagine LA’s quarterly Family Fun events (i.e., Back-to-School, holiday, etc.)

• Provide regular and thorough program activity reporting – including demographics and case notes – in various databases (Salesforce and CHAMP)


• Master’s in Social Work or Family Therapy plus 2+ years’ experience in social service and nonprofit work specializing in homelessness and/or at-risk populations OR Bachelor’s Degree with 10+ years’ experience

• Ability to authentically build strong working relationships with people of diverse socio-economic and cultural backgrounds to meet our families where they are at

• Commitment to Equity, Diversity, and Inclusion – understanding the importance of delivering service through a social justice lens & willingness to educate others on issues of systemic oppression, implicit bias, racial microaggressions, etc.

• Comfortable with Microsoft suite, CHAMP, Salesforce (or other database) knowledge a plus!

• Volunteer experience (both being a volunteer and volunteer management and support) a plus

• Open to coaching and receiving feedback, and willing to give it!

• Ability to juggle multiple projects and deadlines, thrive on problem solving and challenges.

• Flexible schedule (weekend and evening hours are required to meet the needs of family caseload)

• Reliable transportation; valid CA driver’s license, and willingness to drive (mileage reimbursed)


• Bi-Lingual (Spanish preferred)

• Management experience ideally in the family and youth social services arena, a large plus

• Experience working with government agencies; especially DCFS, DMH, DHS and LAHSA, are major pluses

To apply

Please email your interest in the position plus a copy of your resume.

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