Program Manager

POSITION SUMMARY

The Program Manager’s primary responsibilities are to manage the day-to-day operations and facilities, which involve implementing Los Angeles Business Source Center activity and contracts, interfacing with subcontractors, managing program content and initiatives, case management, and relationships in the community. Measures and documents the implementation status of any LABSC initiatives to ensure Program services and grant requirements are fulfilled. Responsible for assigning goals and benchmarks for each staff position and ensuring that all staff members understand their responsibilities and have the necessary training and material support.

Directs and monitors Center staffing, including employee recruitment, selection, training, career development, performance assessment, workload planning, recognition, salary actions, and disciplinary actions.

The Program Manager organizes programs and activities and manages a team of Business Coaches in the day-to-day operations of the Business Source Center to ensure it meets its stated goals. The Program Managers will assign goals and benchmarks for each staff position and ensure that all staff members understand their responsibilities and have the necessary training and material support.

Regular interaction with their Program Director is expected to provide program updates and report on the program status. The Program Manager is responsible for serving a small caseload of clients to share the workload and to ensure that he/she understands how ICON CDC serves customers as he/she promotes the program and builds partnerships.

Core Responsibilities

Supervise and support Business Coaches with a diverse array of talents and responsibilities.

Manage a small caseload of Microenterprises and Small Businesses (less than 20)

Recruit and train staff and interns to provide high-quality services and effective outreach

Identify needs and lead the development of new tools and materials (i.e., business plan template, flyer design, etc.)

Facilitate small businesses' quest for Access to Capital by assisting with loan packaging and identifying suitable lenders.

Implement an evaluation tool to assess program strengths and identify areas for improvement.

Ensuring goals are met, including customer satisfaction, safety, quality, and team member performance.

Working on strategy with the marketing team

Other duties as assigned

Qualifications-Experience

Bachelor’s degree in a related field (Business, Accounting, etc.) or five years of equivalent experience

Have 3-5 years of business services work experience.

Experience in coordinating services with outside agencies and with administrative systems & databases.

Proficient with Microsoft Office & Google Suite

Excellent written and oral communication skills.

Knowledge of general business practices

Bilingual-Spanish