Disaster & Rebuild Case Manager

Mission & History

Founded in 2008, HPP Cares CDE is a HUD-approved, minority woman-led nonprofit dedicated to advocating for affordable housing and empowering low- to moderate-income households. For over 15 years, we have advanced financial literacy, housing counseling, and disaster recovery programs serving BIPOC and underserved communities in Los Angeles County.

Organizational Highlights

• Disaster Recovery Support: HPP Cares has delivered case management and financial counseling to wildfire-impacted households, ensuring equitable access to resources.

• Grant Management: Administers the CalHFA $40k ADU Grant Program, successfully disbursing over $10M to homeowners while maintaining compliance and accountability.

• Coalition-Building: Led partnerships with nonprofits, funders, and government agencies to

strengthen housing justice efforts.

• Equity-Driven Work: Specializes in trauma-informed, culturally responsive outreach that prioritizes historically underserved households.

Location: Altadena, CA

Employment Type: Full-Time,

• Travel: Up to 10%
• Minimum Experience: 2 Years

HPP CARES is seeking a Disaster & Rebuild Case Manager to play a critical role in helping disaster-impacted households recover and rebuild. This position blends the human-centered support of Disaster Case Management with the technical oversight of the Rebuild Case Manager role, creating a full-spectrum position that guides families from initial intake to project completion. The Disaster & Rebuild Case Manager ensures survivors receive compassionate case management services, equitable access to resources, accurate recovery planning, and practical hands-on assistance in rebuilding their homes and lives.

COMPENSATION & COMPLIANCE

In accordance with California law, the expected pay range for this position is $24.00 – $28.00 per hour. Final compensation will be determined based on experience and qualifications.

As part of Rebuild Case Management, the Case Manager will:

• Provide end-to-end support for families rebuilding homes after disaster events.
• Guide clients through technical and logistical rebuild stages, including Site preparation and remediation (clearing debris, addressing hazards); Development of rebuild plans and coordination with architects/ designers; Permit application process and communication with city/county planning offices; Contractor and engineer coordination, including hiring, scheduling, and quality control; Inspection coordination to ensure compliance with building codes; Tracking construction progress from groundbreaking to final walkthrough.
• Prepare cost estimates for rebuilding projects, ensuring transparency and accountability.
• Conduct Xactimate assessments to calculate loss, estimate repairs, and support insurance or FEMA claims.
• Serve as an advocate for clients in negotiations with contractors, insurance providers, and government entities.
• Maintain detailed case files documenting rebuild milestones, communications, and compliance requirements.
• Conduct proactive outreach to ensure families who are unaware of rebuild services have access to assistance.
• Collaborate with internal HPP CARES staff and external partners (contractors, engineers, inspectors) to streamline recovery timelines.

Combined Skills & Competencies

• Empathy, professionalism, and cultural sensitivity when working with vulnerable populations.
• Rebuild Case Management

Experience

• Minimum 2 years of case management, with strong preference for experience in housing, construction, or disaster recovery.

Technical Knowledge

• Familiarity with construction processes, permitting, and rebuild project management.
• Experience with cost estimating tools (Xactimate strongly preferred).

Skills

• Ability to explain construction timelines and processes in plain language to homeowners.
• Strong organizational skills for tracking multiple rebuild projects simultaneously.
• High attention to detail in estimating, documentation, and compliance.
• Ability to mediate disputes or challenges between clients, contractors, and inspectors.

Preferred

• Bilingual in English and Spanish (or another language).
• Successful completion of a pre-employment background check, including: State and national criminal records, Sex offender registries
• Employment and education verifications: Child abuse registry checks (as required by law)
• Excellent written and verbal communication skills.
• Flexibility and adaptability in fast-changing recovery environments.
• Proficiency in Microsoft Office and client referral/case management platforms.
• Strong ability to work independently while collaborating within a team setting