Foundation for California Community Colleges,

Technical Assistance Manager

Posted
16 days ago
Employment type
Full-time
Location
Sacramento
Closing date

About this organization

The Foundation for California Community Colleges is the statewide non-profit supporting the California Community College system, the largest system of higher education in the nation. Incorporated in 1998, the Foundation serves as the official auxiliary to the California Community Colleges’ Board of Governors and the systemwide Chancellor’s Office.

The Foundation is the trusted partner of the California Community Colleges— facilitating collaboration, accelerating innovation, and increasing systemwide resources.

About this job

The California College Guidance Initiative (CCGI) is looking for an addition to the Technical Assistance team that provides support to educators with aligning “a-g” courses with the University of California Office of the President’s Course Management Portal (CMP), the database used to determine students’ California State University (CSU) and University of California (UC) eligibility.

The California College Guidance Initiative streamlines the college planning and application process for California students and helps colleges access the information they need to inform key decisions about admission, first-year academic placement, financial aid, advising, and supportive services. The Technical Assistance Manager will support educators to improve the accuracy of K-12 transcript data and promote educators’ successful utilization of CaliforniaColleges.edu planning and application tools through:

1. Addressing issues affecting the data-informed functionality on CaliforniaColleges.edu that impacts student accounts.

2. Providing guidance to K-12 school districts/LEAs in improving the accuracy of transcript data and reconciling issues with CMP.

3. Balancing ethical and organizational rules and boundaries while remaining approachable and friendly.

The ideal candidate for this position has meaningful experience in coaching students, families, and/or educators on the “a-g” requirements and making recommendations on which classes students should take based on their unique situations, abilities, and goals. They are also passionate about data integrity, can easily learn new technologies, and will apply their knowledge and skills to support the work we do.

Roles & responsibilities

— Liaise with K-12 school district/LEA leadership that oversees counseling, career pathways, and CMP management.

— Support the development and facilitation of external meetings related to course clean-up and CMP alignment.

— Apply content expertise to make recommendations to K-12 school districts/LEAs about how to improve the quality of their transcript data, including reconciliation of discrepancies between local course listings and course listings in CMP.

— Provide strategic direction to K-12 school districts/LEAs to drive the resolution of transcript-informed data issues that impact student accounts on CaliforniaColleges.edu.

— Analyze and replicate transcript-informed issues and create cases in Salesforce to ensure resolution.

— Actively contribute to a data-driven culture on the Technical Assistance team using processes that include a focus on continuous improvement.

— Support the development of resources to quickly fulfill requests for technical assistance and resolve tickets related to data-informed functionality on CaliforniaColleges.edu as efficiently as possible.

— Work collaboratively with other Technical Assistance Managers to prioritize and resolve cases in Salesforce.

Qualifications

— A Bachelor’s degree is required.

— Minimum of 2+ years of relevant experience. More preferred.

— Familiarity with UC and CSU “a-g” undergraduate eligibility requirements, preferably via directly supporting students.

To apply

— Go to https://www.cacollegeguidance.org/who-we-are/careers-opportunities/

— Find “Technical Assistance Manager” and follow the directions to apply.

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