Foundation for California Community Colleges,

Director, People and Systems

Posted
1 month ago
Employment type
Full-time
Location
California (remote)
Closing date

About this organization

The Foundation for California Community Colleges is the statewide non-profit supporting the California Community College system, the largest system of higher education in the nation. Incorporated in 1998, the Foundation serves as the official auxiliary to the California Community Colleges’ Board of Governors and the systemwide Chancellor’s Office.

The Foundation is the trusted partner of the California Community Colleges— facilitating collaboration, accelerating innovation, and increasing systemwide resources.

About this job

The California College Guidance Initiative (CCGI) is looking for an innovative and meticulous professional to lead the day-to-day management of the organization’s internal operations team, which includes driving CCGI’s talent development initiatives and overseeing our Salesforce and contracting teams.

CCGI streamlines the college planning and application process for California students and helps colleges access the information they need to inform key decisions about admission, first-year academic placement, financial aid, advising, and supportive services. While the Director, People and Systems will focus their efforts on operational and administrative functions internal to CCGI, they will do so because of a strong awareness of the systematic barriers California students can face as they plan, prepare, and pay for postsecondary education and training. Importantly, the Director will demonstrate a commitment to removing those barriers for students.

In this role, the Director, People and Systems ensures consistent tracking and documentation of organization-wide processes, including the maintenance of existing processes and protocols in Salesforce and Google, and the development of new tracking mechanisms to align with CCGI’s rapid growth and scaling. They play a critical role in the continued development of CCGI’s talent development initiatives, including professional development and coaching of the organization’s people managers by building out and implementing people managers’ activities that align with CCGI’s core values and competencies. Additionally, they are a critical thought-partner to the Chief People and Systems Officer (CPSO) to ensure CCGI’s recruitment efforts meet the organization’s ongoing hiring needs.

The ideal candidate is eager to both maintain and evolve existing work and also flex their creative and strategic muscles to design and implement longer term strategies to support staff retention at a critical juncture in the organization’s growth. In their day-to-day interactions, the Director, People and Systems will demonstrate a sincere commitment to collaboration and learning, feedback, and building authentic relationships. They will be willing to learn and unlearn habits to best serve the organization and they will be a reliable and compassionate people manager.

We work to solve large scale, system-level problems. You must be comfortable working with unknowns and ambiguous solutions, as well as passionate about promoting public education and advancing educational equity.

Roles & responsibilities

  • Support the CPSO and recruiting team to ensure CCGI’s recruitment program is reflective of current industry best practices and intentionally designed to attract and hire highly qualified candidates whose values and skills align with CCGI’s values, needs, and team characteristics.
  • Implement CCGI’s onboarding program with an explicit focus on ensuring new employees establish a strong foundation transitioning into CCGI’s culture so they are inspired to make a long-term commitment to the organization.
  • Drive the development and iteration of a talent development program model and suite of standard workshops that reflect CCGI’s values and core characteristics and supports staff retention and growth:
  • Iterate, grow, and implement use of the Nonviolent Communication feedback model to enhance communication across the organization.
  • Iterate goals of the people managers program and develop and facilitate supportive activities.
  • Regularly develop supportive training and materials relevant for all team members, and facilitate ongoing activities to meet the evolving needs of the organization.
  • Develop systematic ways to address employee skill and knowledge gaps (i.e. task management, synthesis and application of new knowledge, strategic thinking, etc.) via professional development activities.
  • Drive organization wide implementation of routines that support the full cycle of performance review, including the first year performance discussion processes, annual performance reviews, and goals reviews.
  • Lead the maintenance of organizational-wide communication and collaborative processes.
  • Drive and implement cross-team collaboration systems and routines, as well as all general operational and administrative functions of the organization.
  • Liaise with the Foundation as needed.
  • Provide high quality, consistent, and strategic leadership to two teams:
  • Oversee CCGI’s contracting team responsible for managing data-sharing MOU processes and most of CCGI’s vendor contracts.
  • Oversee CCGI’s Salesforce team responsible for development and maintenance of Salesforce.
  • Model, at the highest level, CCGI’s values and organizational characteristics in both actions and how decisions are made and create ongoing spaces for people across the organization to strengthen their own knowledge, awareness, and skills associated with values and organizational characteristics
  • Maintain working knowledge of CaliforniaColleges.edu.
  • Active member of CCGI’s Expanded Leadership Team.

Qualifications

  • Demonstrated success designing and leading implementation of organizational processes.
  • Experience with organizational recruitment and talent development design and implementation.
  • Minimum of five (5) + years of experience coaching and managing the work of a small team.
  • Ability to gather, analyze, synthesize, and present both quantitative and qualitative information effectively.
  • Proficiency in Excel.
  • Familiarity with California’s college and career readiness landscape, including experience working within or in collaboration with one of the state’s public education segments.
  • Experience with Salesforce preferred, or similar Customer Relationship Management tool.

To apply

Go to our Careers page at the link below and submit a resume and cover letter to apply.

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