Program Coordinator - DV Shelter

Salary Range (final salary offer is based on a number of factors, such as certifications, experience, and more):

$24.00 to $27.00 per hour

Plus $0.96 per hour Spanish Differential

AND $1,500 signing bonus! (after successfully completing 90-day introductory period)

Benefits we offer!

15 paid Holidays including 1 week holiday closure (paid) in December through January 1st

Paid Birthday Holiday

Vacation and Sick Time

Medical Coverage

Agency paid Dental & Vision Coverage (for EE-Only coverage)

Voluntary Family Medical, Dental, Vision Coverage

Agency paid Long Term Disability

Agency paid Employee Life Insurance & Employee Accidental Death and Dismemberment

Voluntary Employee and Family Life Insurance, and Family Accidental Death and Dismemberment

401K available with discretionary Agency match

Employee Wellness Program

Professional Development

JOB PURPOSE:

The Program Coordinator – DV provides comprehensive supportive services to adults and children who are impacted by domestic violence. The Program Coordinator – DV is responsible for assisting the Program Manager (PM – DV) and DV Program Supervisor (PS) with development and implementation of case management, and will be responsible for ensuring compliance with County, State, and Federal contracts including CalWORKS. The Coordinator helps ensure DV staff provide identified services to DV clients/families. The Coordinator provides oversight for staff and provides direct case management services to clients and families.

The Program Coordinator – DV is an energetic self-starter who is able to function comfortably in a team environment or independently and relates well to co-workers and County representatives. This position requires flexibility and the ability to manage time and multiple tasks with little supervision. The individual in this position must be able to assume a wide range of responsibilities, provide timely responses to requests and deadlines and works well under pressure.

ESSENTIAL JOB FUNCTIONS:

Makes independent decisions and responds appropriately to manage and de-escalate emergency crisis situations with clients

Provides supervisory oversight and support to DV Shelter staff as assigned.

Assists the PM & PS with coordination and implementation of all programming to ensure accordance with all City, County, State, and Federal grants and contracts.

Assists the PM & PS with oversight to ensure services are provided and documented in a timely manner in accordance with all applicable legal, ethical, Agency and contractual requirements for DV services.

Provides crisis response services as assigned, by phone and/or in person.

Primarily works from shelter and oversees daily functioning which may include staff and client chores, grocery orders, facility needs, intakes/discharges, blog, monitoring hotline, and assisting with outreach support as needed.

Ability to ensure appropriate boundaries are enforced with clients utilizing a trauma informed approach in all circumstances.

Requires the ability to demonstrate adaptability to a flexible work schedule, analyze tasks and perform them efficiently as directed.

Maintains a strength-based, flexible, individualized, helpful approach with clients/families and model this approach for DV staff.

Assists with client chart reviews to ensure record completeness and adherence with all contractual and Agency standards and requirements.

Conducts staff performance reviews, as assigned.

Performs intakes, as needed, which include individual counseling, crisis intervention, and advocacy.

Assists with safety planning, temporary restraining orders, coordination of court and/or mediation accompaniment, and general assistance with the law enforcement aspects of victim services and understanding court orders.

Provides case management, as needed, which includes ongoing assessments and developing individualized- goal oriented service plans to enhance safety, stability, and self- sufficiency for the client and their family.

Provides data entry/ maintain client files into the electronic record-keeping system, Exym, including adding clients, maintaining updated client information, and discharging clients.

Assists client in achieving goals through advocacy, information, and referrals, as needed.

Maintains current case management resources which include legal, health, substance abuse, employment, housing, education, and other survivor required services.

Facilitates DV and Life Skills education support groups, as needed, which educates clients on the dynamics of domestic violence, healthy relationships, and parenting skills.

Facilitates training for shelter staff to ensure compliance with all policies and protocols.

Provides transportation for clients, as needed.

Assists with coordinating donations for the DV shelter program.

Attends all training, staff meetings as required.

All other relevant duties as assigned and as requested.

WORK SCHEDULE: (subject to change based on Center’s needs)

FLSA Status: Non-Exempt – Full Time

Work-Week: Tuesday through Saturday

Actual work schedule as agreed with Direct Supervisor and based on business/program needs.

SUPERVISORY REQUIREMENTS:

Directly supervises DV Shelter case managers and volunteers.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to: Walk

Use hands and fingers Handle or feel objects, tools, or controls, and talk or hear Stand and sit Reach with hands and arms, and stoop, kneel, crouch, or possibly crawl. Occasionally lift and/or move up to 75 pounds.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

This Agency is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MINIMUM QUALIFICATIONS:

High School Diploma or Equivalency

Bilingual in Spanish highly preferred.

Minimum 2 years’ experience supervising case management services OR,

Minimum of 2-3 years of previous experience in case management, providing domestic violence and /or sexual assault victim services.

Experience prioritizing clients’ needs in crisis situations

Completion of a 40-hour Domestic Violence Advocate training as mandated by the State of California, OES and Evidence Code 1037.1, - training will be provided within one month of hire.

Applicants with personal experience with Domestic Violence are encouraged to apply.

Participants in the County’s Department of Public Social Services Greater Avenues for Independence (GAIN) Program or General Relief Opportunity for Work (GROW) Program are encouraged to apply.

Requires the ability to independently use a computer, possess good communication/computer skills, have Microsoft Office skills, and learn necessary computer programs.

Must maintain a valid California driver’s license, insurance and driving record which complies with agency’s insurance carrier standards.

Must pass all applicable health, fingerprint/LiveScan and DMV clearances.