Credible Messenger Mentor

DUTIES AND RESPONSIBILITIES:

• Mentor, motivate, inspire, and empower clients by establishing a trusting relationship with client;

• Assist clients in navigating community resource systems through appointment accompaniment, transportation assistance, and coaching;

• Conduct orientation and enrollment of referred clients;

• Assist in assessment and the development and implementation of individualized service plans in partnership with each client that includes client goals;

• Assist in the provision of information and referral, follow-through, and monitoring, and remove barriers to help client access needed services and resources including basic needs, housing, health, mental health, substance use disorder, legal services, employment and vocational services, benefits establishment, etc.;

• Assist in the provision of individual and group client support services such as Individual Mentoring, Family Engagement, and Restorative Justice Healing Circles;

• Assess and respond to client satisfaction feedback regularly and positively;

• Maintain accurate and up-to-date documentation;

• Attend required meetings and trainings;

• Provide services on a flexible schedule, including evenings and weekends as required; and

• Other related duties as assigned by supervisor, or as identified in program manuals or funding source contracts.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

REQUIRED QUALIFICATIONS:

• High school diploma or equivalency;

• Lived experience in the criminal justice system (candidates should have a personal history of incarceration and successful re-entry into the community following incarceration). Alternatively, candidates may possess indirect knowledge or familiarity with system-impacted or justice-involved dynamics through the experiences of a close relative;

• Willingness to work with diverse communities;

• Good verbal and written communication skills in English;

• Computer literate or a willingness to learn; and

• Certificates, licenses, and registrations required: Adult, Child, and Infant CPR/AED & First Aid Certification; valid California driver’s license, excellent driving record, reliable transportation, and auto insurance.

PREFERRED QUALIFICATIONS:

• Six months of related volunteer or work experience with previously incarcerated populations, high-risk, at-risk, probation, foster care, and/or low-income youth and/or parents;

• Bilingual in Mandarin, Cantonese, Vietnamese, or Spanish; and

• Experience with group facilitation, group presentations, and/or experience with home-visitation.

COMPETENCIES:

• Cultural Competence – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

• Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

• Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

• Cooperation – Establishes and maintains effective relations. Exhibits tact and consideration. Displays positive outlook and pleasant manner. Helps and support to co-workers. Works cooperatively in group situations. Works actively to resolve conflicts.

• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

• Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand

• Frequently required to walk

• Frequently required to sit

• Frequently required to talk or hear

• Occasional exposure to outside weather conditions

• While performing the duties of this job, the noise level in the work environment is quiet to loud

• The employee must occasionally lift and/or move more than 35 pounds

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AYC is an Equal Employment Opportunity Employer and adheres to hiring practices in accordance with Federal and State regulations.