Arroyo Vista Family Health Center,

Community Health Worker

1 month ago
Employment type
Regular Full Time
Los Angeles
Closing date

About this organization

Made for the community, by the community, Arroyo Vista is a non-profit community health center governed by a consumer Board of Directors with a trusted team of healthcare professionals serving the Greater Northeast Los Angeles since 1981. We are licensed by the State of California Department of Health Services. As a Federally Qualified Health Center (FQHC), funding is provided through Public Health Services Act, section 330, with additional funding from the State of California, Los Angeles County and private sources. We are accredited by The Joint Commission which means that Arroyo Vista has been rigorously inspected and evaluated assuring that Arroyo Vista adheres to the highest standards of quality health care delivery. Arroyo Vista is affiliated with universities and serves as a clinical training center for medical residents and nurse practitioners.

About this job

Under the direction of the ECM Director, The Community Health Worker (CHW) will work closely with ECM Lead Care Manager, Managed Care Coordinators, Case Managers, Outreach Team, providers, and local Community Services (CS) and homeless service providers to improve outreach and engagement, as well as coordination of patient care for ECM eligible populations. The CHW will assist the ECM team in developing a patient centered outreach plan, provide appropriate outreach, identify client needs, and direct them through the appropriate administrative system and patient support services. The Community Health Worker will be engaging with and developing relationships with at risk for and/or homeless individuals with a variety of needs, including but not limited to, chronic health conditions, substance use and abuse, behavioral health issues and other social service referrals and linkages. The Community Health Worker performs outreach, community health work and housing linkage services.

Roles & responsibilities

· Collaborates with ECM team to assess member touch points, such as local ER departments and hospitals, shelters, and food banks.

· Collaborates with ECM team to provide appropriate outreach based on touch point assessment and implements outreach strategies for working with and developing relationship with ECM eligible individuals.

· Conducts community outreach and engages with individuals to inform them of our program and services and encourage participation. Community outreach includes, but is not limited to street, home, hospital, and other settings outside of Arroyo Vista.

· Follows Arroyo Vista Safety Protocols especially when conducting field community outreach.

· Works with ECM patients to obtain verbal and formal consent to participate in ECM.

· Conducts conversations with clients/visitors to determine information and service needs.

· Assists clients from diverse cultural backgrounds in understanding the Health System in terms of access and limits to services.

· Maintain communication with clients, ECM team, providers, and local providers.

· Serve as a liaison between clients and clinical staff. Advocate on behalf of Members with health care professionals

· Attend and provide Health promotion and self-management trainings. Distribute health promotion materials.

· Use motivational interviewing, trauma- informed care, and harm-reduction approaches

· Monitor treatment adherence (including medication)

· Assist clients with completion of forms, enrollment into ECM, and enrollment into CS and other community based services.

· Provides a warm hand off to ECM Lead Care Manager and/or PCMH team.

· Maintains and records all outreach activities in the Care Plan.

· Assists with clerical duties such as intake and assessment, making appointments, following up on no-shows, managing enrollment and eligibility data for ECM reporting.

· Participates actively in team huddles and meetings with ECM care team.

· Assists in providing interested individuals access to a variety of CS and community based services, which include and are not limited to transportation, food and housing services.

· Maintain up-to-date database of CS and community based resources for ECM team and other Arroyo Vista case management teams.

· Provide information on ECM services, clinic services, and health awareness.

· Educate clients regarding available benefits and provide warm hand off to Case Manager.

· Works closely with the outreach team in greeting/receiving new clients and assisting with the intake process.

· Conducts face-to-face and virtual community outreach.

· Coordinates patient transportation with Lead Case Manager to needed services, and accompany ECM Member to office visits, as needed, and in the most easily accessible setting, within MCP guidelines

· Attends general staff meetings.

· Other relevant tasks as assigned.


High School Diploma; Associates Degree or higher education in health care and/or social services field preferred.

· Experience working with clients and staff from diverse socio-economic, ethnic and cultural backgrounds.

· Ability to establish rapport with clients that expresses concern for their well-being.

· Ability to follow complex instructions.

· Ability to communicate effectively.

· Bilingual (English, Spanish).

· Ability to travel from site to site.

· Some evenings and weekends may be required.

· Current California Driver License.

To apply

Please apply directly on our website at

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