Mentoring Program Assistant
- 8 days ago
- Employment type
- Full Time
- Los Angeles
- Closing date
About this organization
A Place Called Home is a dynamic, non-profit youth and community center in South Central Los Angeles. APCH provides educational programs, counseling, mentoring, music, dance and art classes, fitness, and health and wellness opportunities. As youth participate in our programs, they discover interests and talents and develop a better sense of themselves and their place in the world around them. Our goal is to increase the likelihood that youth will stay in school, pursue higher education, attain viable jobs, and become active community members capable of making positive change in the world in which they live.
About this job
Under the direction of the Mentor Program Manager, the Mentoring Program Assistant is responsible for managing the one-to-one community based mentoring program, LIFE Mentoring (Lead. Influence. Foster. Empower). The LIFE Mentoring Program (LMP) is built on the core values of leadership, inspiration, fostering growth, and empowerment. The LIFE Mentoring Program pairs individual APCH members with positive and caring adults in the community who provide relationship-based support that benefits one or more areas of the members development. The Mentoring Program Assistant recruits, screens, trains, matches and supports in the supervision of LIFE Mentoring Program participants (i.e. mentors, mentees, mentoring families). The Mentoring Program Assistant works with APCH members and APCH staff to identify mentor-mentee matches. Once matches are identified, the Mentoring Program Assistant provides guidance to Mentors and mentoring families to develop and build positive and supportive relationships with APCH members.
The LIFE Mentoring Program (LMP) is built on the core values of leadership, inspiration, fostering growth, and empowerment, and pairs individual APCH members with positive, caring adults in the community who act in a non-professional helping capacity to provide relationship-based support that benefits one or more areas of the members development. Our peer mentoring groups are weekly gatherings facilitated by staff and volunteers to cultivate our members character, leadership, voice, and sense of community within each cohort through discussions, reflection, collaborative service projects, guest speakers, field trips, community-building activities, and special events.
Roles & responsibilities
LIFE Mentoring Recruitment & Retention
- Responsible for cultivating a consistent pool of high-quality mentors through establishing strategic partnerships, coordinating regular events/outreach, and maintaining efficient tracking and onboarding systems. This role also strategizes ways to retain matches through mentor training, peer learning and community building opportunities, case management, recognition opportunities, and more.
- Conduct mentor and mentee recruitment processes: program orientations, phone banking, member presentations, develop program materials, etc.
LIFE Mentoring Program Administration
- Administers all LIFE Mentoring Program components, such as trainings, events, match support, onboarding, and program policies, to ensure the program produces matches that build trusting relationships between the mentor and mentee as well as support goal completion and contribute to member outcomes in areas such as academic, vocational, social-emotional, and developmental.
- Administers best practices to yield high-quality matches that build towards positive outcomes in academic performance, career readiness, social-emotional competence, and healthy habits for teen members
- Implement effective mentee recruitment strategies to create a strong pipeline of interested members
- Coordinate the mentee and parent screenings, trainings, match retention support, and match closure activities
- Oversee implementation of program evaluation, including agency assessment tools and match quality assessments
- Responsible for supporting the LIFE Mentoring program schedule and facilitating, when necessary, the mentee and parent orientations to participate in the LIFE Mentoring Program
- Maintain program caseload and ensure program goals are being met
- Conduct regular audits of match case notes and files to ensure all physical and digital records are complete, accurate, and up to date
- Leadership role in the logistics, planning and implementation of mentor/mentee group events (e.g., volunteer and community service efforts, field trips, orientation, the annual recognition event for mentoring program participants, and end-of-year events, etc.)
- Support with gathering relevant mentor program data and information for monthly/quarterly reports, grant requests, and general updates as requested
- Create and submit paperwork and reports in a timely fashion
- Communicate effectively, both orally and in writing
- Support other team members in carrying out center protocols, rules, and policies
Other Non-Essential Responsibilities
- Assist with the supervision of members during program hours, special events, and field trips as needed
- Serve as a mentor and role model for members
- Attend all required program meetings and events
- Perform other tasks as assigned
The ideal candidate for the Mentoring Program Assistant will be an individual who carries high personal and professional standards, is high energy by nature, and enjoys partnering with others to achieve successful outcomes. The Mentoring Program Assistant is an innovator, creator, leader, and serves as a positive mentor role model. To be successful in this role the ideal candidate will focus on achieving excellence of service and performance in the five core competencies identified by the agency: integrity & trust, adaptability, accountability, learning and development, and compassion. As a Manager, the candidate will also be expected to excel in the five management competencies of motivating others, communication, managing systems, leadership, work quality, and innovation. The candidate will embrace the APCH culture of a learning organization and strive to constantly improve upon systems and services for the benefit of our employees and our constituents; and will be demonstrably committed to their own ongoing personal and professional development. Our culture encourages individuals to speak up, we respect the diversity of thought, and we look to our staff to be candid with concerns and constructive suggestions. Together, we can continue to take APCH to even higher levels of excellence and service to the community.
- Technical and Performance Skills
- Excellent Communication Skills
- Demonstrate Professionalism in the workplace
- Customer Service
- Time Management
- Ability to Multitask
- Dedicated to excellence
- Strong Organizational Skills
- Microsoft Office Skills
- Excel and Database Management
- Bilingual (Spanish/English) Preferred
- Experience in mentoring, youth development, and working within community organizations and/or schools
- College courses in Psychology, Youth Development, non-profit management (Preferred)
- Have knowledge of curriculum development, policies, and procedures
- Experience with Apricot 360 Case Management Software and Salesforce (Preferred)
- Experience working in racially, ethnically, and socioeconomically diverse urban communities
Physical and Mental Demands
- Able to work in a dynamic and high noise level environment typical of a youth center
- Walking, standing required on a daily basis
- Sitting and use of hands/vision for computer work for extended periods of time
- Lift up to 25 pounds occasionally
- Additional Information
- Able to work well with diverse populations of employees and clients
- Able to work evenings and/or weekends for the department and/or agency events
- Solution-oriented team player who both promotes and practices a growth mindset
- Provides exemplary customer service and welcoming hospitality
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