A Place Called Home,

Membership & Parent Services Coordinator

1 month ago
Employment type
Full- Time
Los Angeles
Closing date

About this organization

At A Place Called Home, we envision a world where your zip code does not determine your future; where all children have the opportunity to find happiness and success in life. For 30 years we have served our community — inspiring, encouraging, and supporting the young people in South Los Angeles to achieve social, emotional, and economic success. Join us!

About this job

Under the direction of the Membership & Parent Services Manager, the Program Coordinator implements program and agency goals, REACH objectives and agency best practices, and program efficiencies. The Coordinator provides critical customer support and acts as an interface while building relationships with families, parents, members, and the community.

Roles & responsibilities

Provides exemplary customer service and hospitality to members and families

Process membership intake, orientation, enrollment, attendance, renewal, outreach and documentation

Maintains an accurate waiting list of prospective members

Assists with the facilitation of new member orientations and tours

Assists in monitoring of and follow-up with members who do not meet attendance requirements

Assists in processing membership applications and all registration forms

Create member forms and secures all required membership documentation

Generate, post, and circulate flyers announcements for membership orientations and center closures as (Remind: Weekly Community Bulletin/announcements)

Process all registration procedures, consisting of class planning, class registration, class schedules, class rosters, and batch enrollment

Coordinates with schools and APCH transportation team on school pickups

Make phone calls and program automated phone call reminders to parents

Assist as needed with program outreach to local schools and partnering organizations

Generate reports from Apricot 360 (the APCH membership database)

Assist in tracking demographic information for the federal food program (CACFP / SFSP) for members participating in the program and/or tracking Title 1 schools in the service area

Supports in providing minor first aid to youth as needed

Maintain and submit all paperwork in a timely fashion

Mentor through actions and behavior in observing dress code, language, and team support

Maintains a neat and orderly work area that is presentable to the public at all times

Participate in all agency events

Adheres to the highest ethical and professional standards and values at all times

Perform other tasks as assigned


Degree: High School diploma or equivalent

2 years experience of related experience and/or training

Ability to speak, write and understand Spanish (Required)

To apply


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