A Place Called Home,

Membership & Parent Services Assistant

Posted
27 days ago
Employment type
Full time
Location
Los Angeles
Closing date

About this organization

A Place Called Home is a dynamic, non-profit youth and community center in South Central Los Angeles. APCH provides educational programs, counseling, mentoring, music, dance and art classes, fitness and health and wellness opportunities. As youth participate in our programs, they discover interests and talents and develop a better sense of themselves and their place in the world around them. Our goal is to increase the likelihood that youth will stay in school, pursue higher education, attain viable jobs, and become active community members capable of making positive change in the world in which they live.

About this job

The Membership & Parent Services Assistant is a team-oriented, mission driven individual who seeks to provide customer care to the members, parents, and community of A Place Called Home. Under the direction of the Membership and Parent Services Senior Manager, the Membership & Parent Services Assistant implements program and agency goals, REACH objectives and agency best practices, and membership efficiencies. The Membership Assistant provides critical customer support and acts as an interface while building relationships with families, parents, members and community.

Roles & responsibilities

Essential duties and responsibilities:

Perform receptionist duties as needed, including transferring calls and assisting guests

Provides exemplary customer service and hospitality to members and families

Provides a safe environment for members at APCH, by assisting in supervision and member dismissal

Provides administrative support related to membership intake, orientation, enrollment, attendance, renewal, outreach and documentation

Assists with the renewal of membership status

Assists with the facilitation of new member orientations, parent meetings, and recruitment events

Assists in the management and creation of class schedules

Assists in processing membership applications and registration forms

Generate, post, and circulate flyers announcements for membership orientations and center closures

Assists with Parent Programming

Program automated remind reminders to parents

Supports member wide communication through the creation and update of member contact information in the software Remind

Supports in updating the APCH Virtual Programs Hub

Other Non-Essential Responsibilities

Maintain and submit all paperwork in a timely fashion

Mentor through actions and behavior in observing dress code, language, and team support

Maintains a neat and orderly work area that is presentable to the public at all times

Participate in all agency events

Adheres to the highest ethical and professional standards and values at all times

Perform other tasks as assigned

Qualifications

Qualifications

The ideal Membership & Parent Services Assistant will be an individual who carries high personal and professional standards, is high energy by nature, and enjoys partnering with others to achieve successful outcomes. To be successful in this role the Membership & Parent Services Assistant candidate will focus on achieving excellence of service and performance in the five core competencies identified by the agency: integrity & trust, adaptability, accountability, learning and development and compassion. As a Membership & Parent Services Assistant the candidate will also be expected to excel in the five Programs competencies of: Internal and External Collaboration, Communication, Prioritizing & Planning, Analytical Thinking, and Work Quality & Innovation. The candidate will embrace the APCH culture of a learning organization and strive to constantly improve upon systems and services for the benefit of our employees and our constituents; and will be demonstrably committed to their own ongoing personal and professional development. Our culture encourages individuals to speak up, we respect diversity of thought, and we look to our staff to be candid with concerns and constructive suggestions. Together, we can continue to take APCH to even higher levels of excellence and service to the community.

Technical and Performance Skills

Excellent Communication Skills

Professionalism

Customer Service

Time Management

Ability to Multitask

Flexibility

Mission-Driven

Dedicated to excellence

Detail-Oriented

Resourceful

Strong Organizational Skills

Microsoft Office Skills

Google Suite Skills

Bilingual (Spanish/English) Required

Education/Training/Experience

Degree: High School diploma or equivalent

1-2 years experience of related experience and/or training

Ability to speak, write and understand Spanish (Required)

Physical and Mental Demands

Able to work in a dynamic and high noise level environment typical of a youth center

Walking, standing required on daily basis

Sitting and use of hands/vision for computer work for extended periods of time

Lift up to 25 pounds occasionally

To apply

Using the link provided create an account on our website. Upload, resume, cover letter, and sign the application.

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