A Place Called Home,

Membership & Parent Services Assistant

Posted
7 days ago
Employment type
Full time
Location
Los Angeles
Closing date

About this organization

A Place Called Home is a dynamic, non-profit youth and community center in South Central Los Angeles. APCH provides educational programs, counseling, mentoring, music, dance and art classes, fitness and health and wellness opportunities. As youth participate in our programs, they discover interests and talents and develop a better sense of themselves and their place in the world around them. Our goal is to increase the likelihood that youth will stay in school, pursue higher education, attain viable jobs, and become active community members capable of making positive change in the world in which they live.

About this job

The Membership & Parent Services Assistant is a team-oriented, mission driven individual who seeks to provide customer care to the members, parents, and community of A Place Called Home. Under the direction of the Membership and Parent Services Senior Manager, the Membership & Parent Services Assistant implements program and agency goals, REACH objectives and agency best practices, and membership efficiencies. The Membership Assistant provides critical customer support and acts as an interface while building relationships with families, parents, members and community.

Roles & responsibilities

  • Perform receptionist duties as needed, including transferring calls and assisting guests
  • Provides exemplary customer service and hospitality to members and families
  • Provides a safe environment for members at APCH, by assisting in supervision and member dismissal
  • Provides administrative support related to membership intake, orientation, enrollment, attendance, renewal, outreach and documentation
  • Assists with the renewal of membership status
  • Assists with the facilitation of new member orientations, parent meetings, and recruitment events
  • Assists in the management and creation of class schedules
  • Assists in processing membership applications and registration forms
  • Generate, post, and circulate flyers announcements for membership orientations and center closures
  • Assists with Parent Programming
  • Program automated remind reminders to parents
  • Supports member wide communication through the creation and update of member contact information in the software Remind
  • Supports in updating the APCH Virtual Programs Hub
  • Other Non-Essential Responsibilities
  • Maintain and submit all paperwork in a timely fashion
  • Mentor through actions and behavior in observing dress code, language, and team support
  • Maintains a neat and orderly work area that is presentable to the public at all times
  • Participate in all agency events
  • Adheres to the highest ethical and professional standards and values at all times
  • Perform other tasks as assigned

Qualifications

The ideal Membership & Parent Services Assistant will be an individual who carries high personal and professional standards, is high energy by nature, and enjoys partnering with others to achieve successful outcomes. To be successful in this role the Membership & Parent Services Assistant candidate will focus on achieving excellence of service and performance in the five core competencies identified by the agency: integrity & trust, adaptability, accountability, learning and development and compassion. As a Membership & Parent Services Assistant the candidate will also be expected to excel in the five Programs competencies of: Internal and External Collaboration, Communication, Prioritizing & Planning, Analytical Thinking, and Work Quality & Innovation. The candidate will embrace the APCH culture of a learning organization and strive to constantly improve upon systems and services for the benefit of our employees and our constituents; and will be demonstrably committed to their own ongoing personal and professional development. Our culture encourages individuals to speak up, we respect diversity of thought, and we look to our staff to be candid with concerns and constructive suggestions. Together, we can continue to take APCH to even higher levels of excellence and service to the community.

  • Technical and Performance Skills
  • Excellent Communication Skills
  • Professionalism
  • Customer Service
  • Time Management
  • Ability to Multitask
  • Flexibility
  • Mission-Driven
  • Dedicated to excellence
  • Detail-Oriented
  • Resourceful
  • Strong Organizational Skills
  • Microsoft Office Skills
  • Google Suite Skills
  • Bilingual (Spanish/English) Required
  • Education/Training/Experience
  • Degree: High School diploma or equivalent
  • 1-2 years experience of related experience and/or training
  • Ability to speak, write and understand Spanish (Required)
  • Physical and Mental Demands
  • Able to work in a dynamic and high noise level environment typical of a youth center
  • Walking, standing required on daily basis
  • Sitting and use of hands/vision for computer work for extended periods of time
  • Lift up to 25 pounds occasionally
  • APCH COVID-19 Vaccination Policy

All new hires must provide proof of their first dose of the vaccine on the first day of employment, if not fully vaccinated, and will have 30 days from their date of hire to complete their COVID-19 vaccination and submit proof of completion to the organizations HR department. All fully vaccinated staff must also provide proof of their booster vaccine once eligible.

A Place Called Home provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including but not limited to pregnancy), gender expression, gender identity or sexual orientation, military and veteran status, medical condition, ancestry, marital status, citizenship national origin, age, physical and/or mental disability or genetics. In addition to federal law requirements, A Place Called Home complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Please let us know if you are an APCH Alumni/ae

Background screening required

To apply

Using the link provided create an account on our website. Upload resume, cover letter, and sign the application.

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