A Place Called Home,

Higher Education Manager

1 month ago
Employment type
Los Angeles
Closing date

About this organization

A Place Called Home is a dynamic, non-profit youth and community center in South Central Los Angeles. APCH provides educational programs, counseling, mentoring, music, dance and art classes, fitness, and health and wellness opportunities. As youth participate in our programs, they discover interests and talents and develop a better sense of themselves and their place in the world around them. Our goal is to increase the likelihood that youth will stay in school, pursue higher education, attain viable jobs, and become active community members capable of making positive change in the world in which they live.

About this job


The Higher Education Manager is responsible for ensuring all Shaheen Scholarship Program Scholars meet program and academic requirements to remain in compliance with the program and graduate from college on time. This role is also responsible for administering and tracking all disbursements within the Higher Education department. They will track scholar compliance and provide regular reporting on all Scholars’ standings, develop and recommend correction plans for students on probation or suspension and coordinate with APCH staff on wraparound support needed. This position combines program support with the coordination of internal and external referrals/resources.

Roles & responsibilities

Essential duties and responsibilities:

  • Conduct 1:1 meetings with scholars for award troubleshooting and support
  • Determine Scholar’s Program compliance status through collaboration with the Assistant Managers
  • Develop and facilitate communications with parents to ensure buy-in and familial support for student success
  • Lead the coordination of financial aid workshops for members and parents with support from the Assistant Manager(s)
  • Submit monthly reports, and as needed, on all students’ status, progress and participation of those who have received individualized services, referrals, and counseling
  • Implement systems for data collection and tracking to ensuring grant deliverables and expenditures are in compliance with expectations
  • Support the department in the planning of key events and milestones such as the renewal process, Shaheen Luncheon, Interview Day
  • Oversee and maintain materials detailing expectations and timelines such as the Scholar Handbook
  • Liaise with college/university financial aid offices when appropriate to troubleshoot and/or confirm any financial activity
  • Administrative Duties
  • Collaborate with the Sr Manager to manage and maintain the department budget, program expenses tracking and submitting check requests for program supplies and independent contractors
  • Lead the process for gathering relevant data and information for monthly/quarterly reports, grant requests, and general updates as requested
  • Create and submit paperwork and reports in a timely fashion
  • Communicate effectively, both orally and in writing
  • Facilitate program-specific team meetings
  • Support other team members in carrying out center protocols, rules, and policies
  • Other Non-Essential Responsibilities
  • Assist with the supervision of members during program hours, special events, and field trips
  • Serve as a mentor and role model for members
  • Attend all required program meetings and events
  • Perform other tasks as assigned



To perform this important job successfully, the Higher Education Manager must be able to fulfill all of the elements of the Job Description to the highest standard, and be able to work well with colleagues in a high energy, collaborative environment with open communications. The ideal candidate will embrace the APCH culture of a learning organization and strive to constantly improve upon systems and services for the benefit of employees and our constituents; and will be demonstrably committed to his/her own ongoing personal and professional development. All employees are expected to contribute to ongoing growth and improvement in their departments via excellent job performance. Additionally, you are expected to speak up if you become aware of deficiencies and needs; and to offer solutions and make suggestions for improvements in your purview areas. Likewise, because each employee and each department is integral to the entire APCH community, we expect that as you focus on your area, you will also consider the big picture and the overall mission of the agency, and communicate with the appropriate individuals if/when you become aware of problems and/or have suggestions for ways and opportunities to make APCH stronger and better. Together, we can continue to take APCH to even higher levels of excellence and service to the community.

  • Technical and Performance Skills
  • Excellent Communication Skills
  • Professionalism
  • Customer Service
  • Time Management
  • Ability to Multitask
  • Flexibility
  • Mission-Driven
  • Dedicated to excellence
  • Detail-Oriented
  • Strong Organizational Skills
  • Microsoft Office Skills
  • Excel and Database Management

Management Skills

  • Bilingual (Spanish/English) Preferred
  • Education/Training/Experience
  • B.A. degree in social services or related field (social work, psychology, non-profit management, and/or education) or Equivalent Experience
  • A minimum of two years of experience in mentoring, youth development, and working within community organizations and/or schools
  • Some management experience and/or training
  • Familiarity with database management
  • Have knowledge of curriculum development, policies, and procedures
  • Experience with Apricot 360 Case Management Software and Salesforce (Preferred)
  • Experience working in racially, ethnically, and socioeconomically diverse urban communities

Physical and Mental Demands

  • Able to work in a dynamic and high noise level environment typical of a youth center
  • Walking, standing required on a daily basis
  • Sitting and use of hands/vision for computer work for extended periods of time
  • Lift up to 25 pounds occasionally
  • Additional Information
  • Able to work well with diverse populations of employees and clients
  • Able to work evenings and/or weekends for the department and/or agency events
  • Solution-oriented team player who both promotes and practices a growth mindset
  • Provides exemplary customer service and welcoming hospitality
  • Temporary Telecommuting due to COVID-19

To apply


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