Development Officer

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Manage a personal portfolio of assigned mid-level prospects and donors through the formulation and implementation of donor engagement plans and effective strategies leading to new and sustained gifts (both unrestricted and restricted);

Carry out consistent and personalized donor outreach to assigned donors, ensuring that our supporters receive relevant updates, event invitations, volunteer opportunities, and other meaningful engagement opportunities;

Help assigned donors to realize and fulfill their passion and interest in APCH, and be moved to retain and/or upgrade their annual support;

Attend donor meetings, lead donor tours of the agency, and arrange donor meetings for senior leadership; prepare donor briefings and profiles as required;

Produce cogent and compelling fundraising proposals and supporting documents, including gift agreements as needed to solicit and close donations. Produce personalized letters and messages to thank and engage donors, and ensure that donors receive excellent customer service and stewardship;

Support the Development team in building a consistent mid-level and major donor prospect pipeline through regular screening and qualification processes. Utilize APCH’s existing base of individual support to develop a pipeline that moves annual fund donors toward becoming recurring and/or major gift donors;

Serve as the primary point of contact for donors in APCH’s monthly giving program, the Social Change Club; administer and fulfill club benefits, recruit new donors to become monthly givers;

Manage APCH’s annual giving program by developing messaging and collateral for mailed and digital quarterly appeals; oversee and coordinate mailing lists for appeals, newsletters, event invitations and other initiatives; coordinate with colleagues to raise unrestricted funds via email campaigns, social media, crowdfunding and peer-to-peer fundraising and other means;

Collaborate with the Development Operations team to ensure that donor and gift records and reports are maintained accurately and updated in a timely fashion. Co-create annual fund campaign goals, metrics, and reporting standards. Document donor interactions in the database, and conduct appropriate research on donors and prospects, and file key findings in Salesforce;

Monitor donor retention benchmarks and work to develop and implement strategies to re-engage lapsed donors through tailored outreach efforts;

Maintain in-depth knowledge of APCH priorities and programs. Build and maintain strong working relationships with key staff across Programs, Operations, and Evaluation to understand program needs and opportunities, scout potential donor stewardship and cultivation opportunities, and develop fluency with the agency’s story and substantiating data;

Attend and support APCH fundraising and community events (some evenings and weekend work will be required), and serve as a key ambassador for the agency; and

Perform other fundraising activities as may be required.

Technical and Performance Skills

Polished Communication Skills (Written and Verbal)

Confidence Interacting with Varied Audiences (including Senior Decision Makers)

Professionalism

Strong Project Management Skills

Customer Service

Time Management & Delegation

Ability to Multitask

Flexibility

Mission-Driven

Dedicated to excellence

Detail-Oriented

Microsoft Office Skills

Google Suite Skills

Bilingual (Spanish/English) a plus

Education/Training/Experience

Bachelor’s degree or equivalent work experience in nonprofit sector

Professional nonprofit experience is required

6-8 years of non-profit fundraising experience strongly preferred

Proven track record of successfully cultivating, closing and retaining five-figure gifts and up from individuals

Experience with peer-to-peer and online campaigns a strong plus

Experience with Salesforce or other CRM systems strongly preferred

Physical and Mental Demands

Able to work in a dynamic and high energy environment typical of a youth center

Walking, standing required on daily basis

Sitting and use of hands/vision for computer work for extended periods of time

Lift up to 25 pounds occasionally

Able to communicate and convey accurate information