College Success Assistant Manager
- 1 month ago
- Employment type
- Full Time
- Los Angeles
- Closing date
About this organization
A Place Called Home is a dynamic, non-profit youth and community center in South Central Los Angeles. APCH provides educational programs, counseling, mentoring, music, dance and art classes, fitness and health and wellness opportunities. As youth participate in our programs, they discover interests and talents and develop a better sense of themselves and their place in the world around them. The goal for the individual in this role is to support, guide and/or increase the likelihood that youth will stay in school, pursue higher education, attain viable jobs, and become active community members capable of making positive change in the world in which they live.
About this job
Under the direction of the Higher Education Senior Manager, the College Success Assistant Manager implements program and agency goals, REACH objectives, agency best practices, and program efficiencies. The College Success Assistant Manager provides key support in programming application and policy.
The College Success Assistant Manager is responsible for ensuring all Shaheen Scholarship Program Scholars meet program and academic requirements to remain in compliance with the program and graduate from college on time. They will establish regular communication with all Scholars and refer, as needed, to APCH internal services such as counseling, case management and vocational services, and external services available at the partner institutions. The College Success Assistant Manager will be an expert in resources available at scholars partner institutions and will build and foster relationships with key staff there. They will track scholar compliance and provide regular reporting on all Scholars standings, develop and recommend correction plans for students on probation or suspension and coordinate with APCH staff on wraparound support needed. This position combines program support with the coordination of internal and external referrals/resources.
Roles & responsibilities
Support and maintain a caseload which includes students attending two year colleges with the intention of transferring to four year colleges, current Shaheen Scholars in their 3rd and 4th academic year as well as students nearing graduation.
Serve as the primary point of contact for Alumni needs and engagement
Lead the Renewal process with support from the Higher Education Manager and the other Assistant Manager
Schedule regular academic advising meetings via telephone, skype and/or in-person with APCH Shaheen Scholars
Determine Scholars Program compliance status by reviewing completion of scholarship requirements and Scholars academic progress
Develop and facilitate communications with parents to ensure buy-in and familial support for student success
Oversee the planning of Summer Intensive Program, for scholarship recipients including scheduling classes, guest instructors, speakers, curriculum development, and teaching courses if necessary
Assist in the coordination of financial aid workshops for members and parents
Assist in coordinating group workshops for scholars geared towards successful college planning, skill development
Participate in trainings and professional development provided by APCH and collaborating with partners to better assist members and parents
Collaborate with RISE staff to identify and assist members in applying for college and/or a vocational certificate
Support with all Scholarship related programmatic and administrative tasks
Provide and facilitate referrals to internal and external resources for members, including, but not limited to academic advising, 1:1 life coaching sessions, group coaching sessions, counseling, academic tutoring, college preparation and selection including campus tours, aptitude testing, learning ability testing, physical health support, substance abuse counseling, gang intervention, internships, vocational training, internship and employment placement, etc.
Serve as liaison with Counseling department as needed
Collaborate with the Alumni Services/Engagement as needed
Utilize family wraparound model and ensure services are consistent in delivery with overall services
Plan and implement an annual Northern California college tour for Spring Break
Record status notes in member profiles
Serve as a mentor for members through group and one-on-one interaction
Perform other tasks as assigned
To perform this important job successfully, the College Success Assistant Manager will be an individual who carries high personal and professional standards, is high energy by nature, and enjoys partnering with others to achieve successful outcomes The Assistant Manager will focus on achieving excellence of service and performance in the five core competencies identified by the agency: integrity & trust, adaptability, accountability, learning and development and compassion. They will embrace the APCH culture of a learning organization and strive to constantly improve upon systems and services for the benefit of our employees and our constituents; and will be demonstrably committed to their own ongoing personal and professional development. Our culture encourages individuals to speak up, we respect diversity of thought, and we look to our staff to be candid with concerns and constructive suggestions. Together, we can continue to take APCH to even higher levels of excellence and service to the community.
- Technical and Performance Skills
- Excellent Oral and Written Communication Skills
- Customer Service
- Time Management
- Ability to multi-task
- Dedicated to excellence
- Detailed oriented
- Strong Organizational Skills
- Microsoft Office Skills
- Degree: Bachelors Degree Required
- Minimum of 2 years experience working in youth program development
- Experience working with youth in a college access and/or program capacity is strongly preferred
Physical and Mental Demands
- Able to work in a dynamic and high noise level environment typical of a youth center
- Walking, standing required on daily basis
- Sitting and use of hands/vision for computer work for extended periods of time
- Lift up to 25 pounds occasionally
- Must work well with diverse populations of employees and clients
- Able to work some evenings and/or weekends for Agency and/or department events
- Must be a solution-oriented team player who both promotes and practices a growth mindset
- Must provide exemplary customer service and welcoming hospitality to members and families
APCH COVID-19 Vaccination Policy
All new hires must provide proof of their first dose of the vaccine on the first day of employment, if not fully vaccinated, and will have 30 days from their date of hire to complete their COVID-19 vaccination and submit proof of completion to the organization’s HR department. All fully vaccinated staff must also provide proof of their booster vaccine once eligible.
A Place Called Home provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including but not limited to pregnancy), gender expression, gender identity or sexual orientation, military and veteran status, medical condition, ancestry, marital status, citizenship national origin, age, physical and/or mental disability or genetics. In addition to federal law requirements, A Place Called Home complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Please let us know if you are an APCH Alumni/ae
Background screening required
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