Case Manager I

Essential duties and responsibilities:

Respond to internal referrals for counseling clients

Establish effective relationships with key stakeholders

Track case plans and submit reports

Create Case Management Plans (CMP’s) and provide follow-up support to ensure they are carried out as designed

Confer with the counseling team on a weekly basis to assess, evaluate, and discuss members progress and revise service plan as necessary

Support BSW interns during and after their behavior case meetings with members

Manages case load (case management) between 35 50 clients (Depending upon the level of the case needs, some cases are simple follow up on CMP’s) and report progress to Case Manager Supervisor

Coordinate and monitor case management with treatment services for each client to ensure continuity of care

Navigate many projects at once including case management, agency responsibilities, and events

Make progress notes on clients on his/her caseload and review with the Supervising Case Manager weekly

Assist Case Management Supervisor and Director of Counseling with report writing and donor requests

Thorough completion of Direct Assistance applications (e.g. assessment and narrative), Counseling Referrals, and Mental Health Assessments (when translating)

Review with counseling team/committee direct assistance applications on a weekly basis

Perform budget management tasks such as analyze and track multiple budgets on a weekly basis with counseling team/committee to ensure all direct assistance applications align with funding sourcesCollaborate with outside organizations to identify resources and build and maintain referral base for direct connect

Provide referrals to resources and services both internally and externally

Facilitate group sessions for parents and youth (various topics)

Complete administrative work (filing, tracking program and participants, client case notes, preparing reports, phone calls etc.)

Advocate for members and families internally and externally (i.e. school, court, public assistance, when appropriate)

Manage daily food distribution and other goods to families in need

Develop, manage, and facilitate Family-to-Family program (year round and holiday version)(Includes family assessment, tracking and reporting donations, and follow-up)

Order office and department supplies and monitor inventory

Prepare department correspondence (i.e. notifications to parents, flyers, etc)

Schedule appointments and staff meetings

Translate for counseling sessions, mental health assessments, parent workshops, and meetings when necessary

Support facilitation of Parent/Community meetings and events (Parent Cafe, Community Advisory, Vision to Learn, etc.) and other community events

Assist staff with administrative duties such as compiling reports, making copies, etc.

Attend professional development trainings to gain skills needed to assist families and members

Technical and Performance Skills

Excellent Communication Skills

Professionalism

Customer Service

Time Management

Ability to Multitask

Flexibility

Mission-Driven

Dedicated to excellence

Detail-Oriented

Strong Organizational Skills

Microsoft Office Skills

Bilingual (Spanish/English) Preferred

Education/Training/Experience

Bi-lingual and bi-literate in English and Spanish

Degree: B.A. degree in social services, psychology or related field

2 years experience as case manager with knowledge of available resources in Los Angeles

2 years experience with youth population (Elementary High School)